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Hear it, See it, Do it, Know it

Hear it, See it, Do it, Know it. Solving scale and efficacy challenges in on-demand learning James Wrubel ( jcw@sei.cmu.edu ) Software Engineering Institute Carnegie Mellon University. Briefly, about me. Carnegie Mellon University Software Engineering Institute (FFRDC)

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Hear it, See it, Do it, Know it

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  1. Hear it, See it, Do it, Know it Solving scale and efficacy challenges in on-demand learning James Wrubel (jcw@sei.cmu.edu) Software Engineering Institute Carnegie Mellon University

  2. Briefly, about me Carnegie Mellon University Software Engineering Institute (FFRDC) CERT (Information Security) Enterprise Workforce Development Me (Focus on technical security training)

  3. Challenge 100,000 Defense Dept. computer security professionals around the world need to pass a commercial certification in six months.

  4. Our solution: VTE

  5. VTE: Design Goals Efficacy Scalability

  6. VTE: Capabilities READ IT HEAR IT SEE IT DO IT Recordeddemonstrations Hands-ontraining labs Documents White papers Technical briefs Lecture modules Mastery Content Richness

  7. READ IT READ IT HEAR IT SEE IT DO IT Recordeddemonstrations Hands-ontraining labs Documents White papers Technical briefs Lecture modules Mastery Content Richness

  8. HEAR IT, SEE IT READ IT HEAR IT SEE IT DO IT Recordeddemonstrations Hands-ontraining labs Documents White papers Technical briefs Lecture modules Mastery Content Richness

  9. Recorded Lecture and Screencasts

  10. DO IT READ IT HEAR IT SEE IT DO IT Recordeddemonstrations Hands-ontraining labs Documents White papers Technical briefs Lecture modules Mastery Content Richness

  11. Hands-on Labs

  12. VTE: Courses

  13. VTE: Impact • 740 hours of training; 78 hands-on labs • Averaging 340 FTE weeks of training per month (equiv. 4.25 continuous courses @ 20 students) • 80% cost savings per student compared to instructor-led training

  14. Why not best-of-breed? We tried. Here’s what we found: • Hands-on lab products need work • Online attention span • Transcription vs. SMIL • ‘Deep’ integration

  15. Hands-on lab products need work Expensive ($1m!) No integrated authentication Complex to administer and maintain Quality control issues

  16. Online attention span Average length: 2.7 minutes Average length: 50-80 minutes

  17. Benefit: VTE Library

  18. Transcription vs. SMIL

  19. Benefit: Deep Search & Takeaways

  20. ‘Deep’ integration

  21. Benefit: Synergy One number to call for problems Consistent User Experience Reporting Progress Tracking and Auditing

  22. Bottom line The big players focus on biggest slice of the pie Source: 2007 ASTD Survey

  23. Lessons Learned High-fidelity asynchronous learning is possible • You might have to get your hands dirty though… Virtualization is the new flight simulator • Rube Goldberg scenarios The Transcript is HUGE • SMIL doesn’t cut it Roll-your-own on the cheap • YouTube (et. al) and VMWare Server are free

  24. If Time: VTE Demonstration

  25. Questions? Access VTE at: https://www.vte.cert.org More information: Me jcw@cert.org vte-support@cert.org

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