Educational & Institutional Insurance Administrators Property & Casualty International Coverage

1. Educational & Institutional Insurance Administrators Property & Casualty International Coverage 1

2. International versus Student Health and Accident 2

3. Who is EIIA? Educational Institutional Insurance Administrators A leader in insurance services and risk management for higher education, incorporated as a not-for-profit free-standing entity. 3

4. EIIA History • First consortium formed in the 1950’s to serve uninsured historically black colleges. • 1967 - Consortium opened its doors to other Methodist institutions • 1987 - Lutheran institutions joined EIIA • 1992 - Presbyterian Church USA institutions joined EIIA • 2004 - American Baptist institutions joined EIIA 4

5. EIIA Currently EIIA proudly serves 125 Institutions of Higher Education. Your Institution is a member of EIIA through its affiliation. Their membership in the EIIA Master Program Property Casualty Program includes the Foreign Study Abroad coverages that your Institution generously provides to their students, faculty and staff. 5

6. EIIA and Your Institution Partnership • Without the support of parents and guardians, your Institutions students would not be able to participate in the rich benefit of study abroad programs. 6

7. EIIA Foreign Program Coverage • Travel Accident & Sickness • Travel Assistance • Emergency Medical Evacuation • Security Evacuation • Crisis Response 7

8. Foreign Travel Program Chartis Insurance • Travel Accident and Sickness Coverage • Travel Assistance – Travel Guard • Inside of the U.S. and Canada, call toll-free: 1-888-873-8385 • Outside of the U.S. and Canada, call collect/reverse charges through an international operator: +1-817-826-7008 8

9. Territory • Worldwide excluding the United States of America, its Territories and Possessions, Canada, Iraq, or Afghanistan. Payment of any loss shall only be made in full compliance with OFAC. • For a complete list of OFAC countries refer to: • http://www.treas.gov/offices/enforcement/ofac/programs/index.shtml 9

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13. *Security Evacuation Limit: $50,000 per occurrence • Transportation to Nearest Place of Safety • Transportation back to Host Country if Safe, or • To Insured Person’s Home Country, or • To sponsor’s location • Occurrence: • Expulsion • Political or military event • Natural Disaster • Verified physical attack • Kidnapping or missing person • *Travel Guard must coordinate arrangements Security Evacuation Benefit Rider 13

14. Crisis Response Coverage Crisis Response Limit: $250,000 Cost Limit $50,000 Management Loss $300,000 Policy Aggregate Crisis Event: Man made emergency situation, including arson, intentional contamination of food, drink or pharmaceuticals, a bombing, taking of hostages, mass shooting, or terrorism Crisis Response Costs:Psychology expenses, funeral, travel, temporary living expenses, defense costs and crisis management loss 14

15. Assistance Services Medical Services Medical Evacuation: Insurer medical staff will evaluate condition to determine if person can be treated locally. If not, Insurer will make arrangements to bring person home. Physician / Dentist / Hospital Referral: Contact information for local providers is provided. Medical Case Monitoring: Insurer will monitor condition of patient while such person is hospitalized away form home. Shipment of Medical Records and Prescription Medications: Insurer to make arrangements to have them shipped to treating physician. Insurance Claim Coordinator: Coordination between insured person‘s personal carrier and emergency medical service provider. 15

16. Assistance Services • Trip Services • Travel Documentation: Telephone advice regarding passport/visa requirements, customs, entry / exit, restrictions, and regulations. • Immunizations: Telephone advice regarding required immunizations for intended destinations. Up to date info on medical advisories. • Political / Environmental Warnings: Provides communication between insured and US Govt. office abroad. • Currency and ATM Locations: Assistance on exchange rates and ATM locations. • Global Weather: Provides information on global climate conditions. 16

17. Assistance Services • Trip Services • Emergency Message: Can be stored and relayed to or from traveler • Telephone Translation: Translation services are available 24-Seven in cases of an emergency. • Travel Delay: up to date travel delay report • Embassy or Consulate Referral: provide address and phone numbers of local embassies or consulates while traveling • Public Information: provide local worldwide public holiday information for the desired location 17

18. Assistance Services • Other Services • Lost / Stolen Luggage and Personal Effects: Coordination of claim process, delivery by common carrier and shipment of replacement articles. • Lost / Stolen Travel Documents / Travel Tickets: Assistance to cancel and replace documents such as passports or credit cards. • Cash Transfer: Emergency cash is available 24 seven. • Legal Referral: Referral of local attorneys anywhere in the world. • Trip Interruption: Arrange accommodations, alternate transportation, and meals. • 24 hours, 7 days a week, 365 days a year 18

19. Foreign: Frequently Asked Questions 19

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35. Foreign: Frequently Asked Questions Who Should the Student Call First? • We recommend making phone calls in the following order: • Call the host country equivalent of 911 for a life threatening medical emergency • Call Travel Guard for all emergency travel, accident and sickness assistance. Call collect/reverse charges through an international operator: +1-817-826-7008, ask for a claim number • Call the international office at your host institution or your institution’s professor traveling with your group and give them the claim number • Call your Institution’s Travel Abroad Coordinator and give them the claim number • Call your parent(s) and give them the claim number 35

36. Additional Resource www.eiia.org/ForeignAssist 36

37. Questions? 37

38. Japan Evacuation 38

39. Japan Evacuation • Rational behind the EIIA recommendation • Duty of care applicable to students in your care • Status of student(s) remaining in Japan • Planning future travel to Japan 39