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Falkné dr. Bánó Klára BGF Külkereskedelmi Főiskolai Kar Falkne.dr.BanoKlara@kkfk.bgf.hu

Organisational Change, change management Organisational Conflict, conflict management. Falkné dr. Bánó Klára BGF Külkereskedelmi Főiskolai Kar Falkne.dr.BanoKlara@kkfk.bgf.hu falk.cs@t-online.hu. Managing Organisational Change. Major Properties of Organisational Changes.

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Falkné dr. Bánó Klára BGF Külkereskedelmi Főiskolai Kar Falkne.dr.BanoKlara@kkfk.bgf.hu

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  1. Organisational Change, change management Organisational Conflict, conflict management Falkné dr. Bánó Klára BGF Külkereskedelmi Főiskolai Kar Falkne.dr.BanoKlara@kkfk.bgf.hu falk.cs@t-online.hu

  2. Managing Organisational Change

  3. Major Properties of Organisational Changes

  4. Causes of Organisational Change

  5. Harold Leavitt’s Model of Four Interacting Variables

  6. Causes of Resistance

  7. Four Key Questions when Dealing with Resistance

  8. Methods to Overcome Resistance (Kotter and Schlesinger)

  9. Methods to Overcome Resistance cont. • Force people to accept a change through threats or remove them. 6. Explicit and implicit coercion

  10. Methods for Dealing with Resistance to Change

  11. Methods for Dealing with Resistance to Change cont.

  12. A Programme of Planned Change and Improved Performance A three-phase process of behaviour modification (K. Lewin) • Unfreezing – reducing forces which maintain behaviour in its present form; recognition of the need for change and improvement to occur • Movement – development of new attitudes or behaviour and the implementation of the change 3. Refreezing- stabilising change at the new level; reinforcement through supporting mechanisms (policies, structure, norms, etc.)

  13. Conflict Conflict is ‘a process which begins when one party perceives that the other has frustrated, or is about to frustrate, some concern of his.’ (K.W.Thomas)

  14. Organisational Conflict

  15. Levels of Conflict

  16. Sources of Conflict

  17. Sources of Conflict cont. - Conflict Management

  18. Conflict Management

  19. Underlying Beliefs about Conflict

  20. Ways of Resolving Conflict

  21. Ways of Resolving Conflict cont.

  22. Thomas’s Model of Conflict Management

  23. When to Use the Five Conflict-Handling Orientations

  24. When to Use the Five Conflict-Handling Orientations cont.

  25. General Model for Handling Conflict

  26. Marketing/manufacturing areas of necessary Cooperation but potential Conflict

  27. Marketing/manufacturing areas of necessary Cooperation but potential Conflict cont.

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