1 / 5

On hold music for Business

The Perceived wait time could frustrate a caller if he feels the time on hold is excessive. Even if he is on hold for a few minutes u2013 it may seem longer.<br>

kapturecrmsoftware
Télécharger la présentation

On hold music for Business

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. On hold music for Business

  2. Did You Know The Perceived wait time could frustrate a caller if he feels the time on hold is excessive. Even if he is on hold for a few minutes – it may seem longer. A study by New Voice Media found that 51% of customers decided to stop availing a company’s services because of one bad experience of customer support. A study by Infomax inc found that callers tend to stay online for 25% longer if there is a mix of on hold messaging and not just plain music.

  3. Advantages of On-Hold Music 01 03 Reduces customer frustration due to long wait times. On-Hold music makes the help desk hold time seem shorter. 02 04 Can also be used as a cost effective advertising tool. Businesses can promote new products or services through their customized On-Hold Music.

  4. Advantages of On-Hold Music Helps businesses not abandon calls from customers Can be used to provide useful product information. Helps businesses educate customers about usage of certain products which will lead to reduced customer service tickets.

  5. Looking for a Contact Centre Management Software? Click here to book a demo with Kapture.

More Related