Customer Experience Management Software Market Report 2023-2028

1. Customer Experience Management Software Market Report 2023 By Component, Touchpoint, Deployment Mode, Organization Size and Industries Key Regions and Competitive Landscape www.imarcgroup.com Sales@imarcgroup.com +1-631-791-1145 Author: Elena Anderson, Marketing Manager | Copyright © IMARC Service Pvt Ltd. All Rights Reserved IMARC Group © 2019 IMARC All Rights Reserved

2. Report DescriptionAbout IMARC Group The International Market Analysis Research and Consulting Group is a leading adviser on management strategy and market research worldwide. We partner with clients in all sectors and regions to identify their highest-value challenges, and transform their businesses. opportunities, address their most critical IMARC’s information products include major market, scientific, economic and technological developments for business leaders in pharmaceutical, organizations. Market forecasts and industry analysis for biotechnology, advanced materials, chemicals, food and beverage, travel and tourism, nanotechnology and novel processing methods are at the top of the company’s expertise. industrial, and high technology IMARC’s tailored approach combines unfathomable insight into the dynamics of companies and markets with close cooperation at all levels of the client organization. This ensures that our clients achieve unmatchable competitive advantage, build more proficient organizations, and secure lasting results.

3. Report Description and Highlights Report Description Global Customer Experience Management Software Market Outlook 2023-2028: The global customer experience management software market size reached US$ 11,455.9 Million in 2022. Looking forward, IMARC Group expects the market to reach US$ 26,762.0 Million by 2028, exhibiting a growth rate (CAGR) of 13.85% during 2023-2028. Customer experience management software (CEM) is a type of technology solution that helps businesses manage and improve their interactions with customers across various touchpoints and channels. It provides tools and features for collecting and analyzing customer data, tracking customer feedback, and optimizing customer engagement strategies. It assists businesses in understanding customer needs and preferences, identifying areas for improvement in their customer service processes, and creating personalized experiences for customers. Moreover, it helps businesses track customer interactions across multiple channels, such as email, phone, social media, and chat, and provides a unified view of the customer journey. As a result, it finds extensive applications in the healthcare, media, telecommunication, retail, and government sectors across the globe.

4. Report Description and Highlights Report Description Global Customer Experience Management Software Market Trends: At present, companies selling their products and services online are significantly relying on customer feedback and experience to increase their profitability. In addition, they are adopting customer-centric approach strategies and focusing on mergers and acquisitions (M&A), product launches, and strategic developments to increase their overall sales. This represents one of the key factors positively influencing the market outlook across the globe. In addition, the increasing penetration of high-speed internet and rapid adoption of mobile devices, including smartphones, laptops, and tablets, are catalyzing the demand for cloud based CEM software worldwide. Moreover, the growing usage of multiple platforms, such as mobile applications and websites, is catalyzing the demand for collecting customer reviews on a unified platform, which is stimulating the market growth worldwide. Request for a free sample report: https://www.imarcgroup.com/customer-experience- management-software-market/requestsample

5. Report Description Report Description and Highlights Market Summary: Breakup by Component: • • Solutions Services Breakup by Touchpoint: • • • • • • • Stores/Branches Call Centers Social Media Platform Email Mobile Web Services Others

6. Report Description Report Description and Highlights Market Breakup by Deployment Mode: • • On-premises Cloud-based Breakup by Industries: • • • • • • • Retail BFSI IT and Telecommunication Healthcare Media and Entertainment Government Sector Others

7. Report Description Report Description and Highlights Breakup by Organization Size: • • Large Enterprises Small and Medium-sized Enterprises Breakup by Region: • • • • • North America Europe Asia Pacific Middle East and Africa Latin America On account of the aforementioned factors, the market is anticipated to witness strong growth during 2023-2028.

8. Report Description Report Description and Highlights Competitive Landscape With Key player: • • • • • • • • • • • • • Adobe Inc. Avaya Inc. Clarabridge (Qualtrics International) International Business Machines Corporation Medallia Inc. NICE Ltd. Oracle Corporation Salesforce.com Inc. SAP SE SAS Institute Inc. Tech Mahindra Limited Verint Systems Inc. Zendesk View Report TOC, Figures and Tables: https://www.imarcgroup.com/customer-experience- management-software-market

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10. We are the trusted business partners to the world's leading corporates, governments, and institutions Partial List of Clients A partial List of our Clients

11. Report Description and Highlights Report Description © 2019 IMARC All Rights Reserved This Publication and all it’s contents unless otherwise mentioned are copyrighted in the name of International Market Analysis Research and Consulting (IMARC). No part of this publication may be reproduced, repackaged, redistributed or resold in whole or in any part. The publication may also not be used in any form or by and means graphic electronic or mechanical, including photocopying, recording, taping or by information storage or retrieval, or by any other form, without the express consent of International Market Analysis Research and Consulting (IMARC). Disclaimer: All contents and data of this publication, including forecasts, data analysis and opinion have been based on information and sources believed to be accurate and reliable at the time of publishing. International Market Analysis Research and Consulting makes no representation of warranty of any kind as to the accuracy or completeness of any Information provided. IMARC accepts no liability whatsoever for any loss or damage resulting from opinion, errors or inaccuracies if any found this publication. IMARC, IMARC Group and Global Therapy Insight Series are registered trademarks of International Market Analysis Research and Consulting. All other trademarks used in this publication are registered trademarks of their respective companies.

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