WELCOME to: Inspiring Guest to do Love and Justice

WELCOME to:Inspiring Guest to do Love and Justice By Lee Padgett. Director Aldersgate Camp and Retreat Center 125 Aldersgate Camp Rd. Ravenna, KY 40472 aldersgatecamp@gmail.com leepadgett@gmail.com

Inspiring Guest to do Love and Justice From: 7 Foundation Statements

Inspiring Guests To do Love & Justice

Inspiring (our Mission) Guests To do Love & Justice

Inspiring (our Mission) Guests (our partners) To do Love & Justice

Inspiring (our Mission) Guests (our partners) To do (be servants) Love & Justice

Inspiring (our Mission) Guests (our partners) To do (be servants Love & (their Mission) Justice

Inspiring Guest to do Love and Justice All non-profit groups have to be doing something to better life and the society or they cannot be a 501 C3. Let’s serve them, inspire them, thank them, and celebrate the good they do.

Inspire them… To want to do something To want to be better To want to follow their calling and purpose

Help them get past the surface level… Relax Focus Not be distracted Have time and place to remember what love and service should feel like Help them remember their Vision.

Inspiring Guest to do Love and Justice Loving them (experiential) Serving them (Christian Hospitality) By offering Opportunities to Serve (practice) By Making them Aware of Needs and Opportunities (educating, teaching) By Explaining the Importance of Loving and being Just (philosophy and rationale)

By Loving Them Let love be genuine, Romans 12:9a Love on another with mutual affection, Romans 12:10a Beloved, let us love one another, 1 John 7a

Inspiring Guest to do Love and Justice Loving them (experiential) Serving them (Christian Hospitality) By offering Opportunities to Serve (practice) By Making them Aware of Needs and Opportunities (educating, teaching) By Explaining the Importance of Loving and being Just (philosophy and rationale)

By Serving Them Christian Hospitality Caring for Needs and Expectations

Christian Hospitality • Attitude of Servanthood: • John 13:3-9 Washing the Disciples’ feet • John 13:13-15 “You call me Teacher and Lord – and you are right, for that is what I am. So if I, your Lord and Teacher, have washed your feet, you also ought to wash one another’s feet. For I have set for you an example, that you also should do as I have done to you.” Ephesians 6:7-8 “Remember service with enthusiasm, as to the Lord and not to men and women, knowing that whatever good we do, we will receive the same again from the Lord, …” I Peter 4:9 “Be hospitable to one another without complaining.”

Christian Hospitality • Understanding Hospitality Definition of Hospitality: The spirit, practice, or act of being hospitable. Hospitable: 1. Behaving in a kind and generous manner toward guests; fond of entertaining guests.

Christian Hospitality • From Disciple Bible Study: “Hospitality is an attitude, a posture, a willingness to let others enter your life. It is Abraham and Sarah welcoming the angels with an unexpected happy meal. (Genesis 18:1-8) …Hospitality is the willingness to share time and space with another person. It is Eli taking Samuel into his care. It is Jesus talking with the woman at the well ….”

Christian Hospitality • So, why offer hospitality? • Because God invites us to: “Do not neglect to show hospitality • to strangers, for by doing that some have entertained angels • without knowing it” Hebrews 13:2 • After the Exodus, the answer was because once you were • strangers in Egypt. Hospitality to the stranger is an act of grace • and compassion. • In Matthew 25:31-40 we learn that by offering hospitality we • will be receiving Christ Himself. Hospitality is essential to spreading the Gospel!

Christian Hospitality • Biblical Images: • Genesis 18:1-8 (Abraham and Sarah & 3 strangers) Key words: Ran, Bowed, Acted, Provided, Hastened, Ran, Took, Set, Stood. • Luke 15:11-24 (the prodigal son) • Philippians 4:13 (Apostle Paul) Key words: Filled, Ran, Hug, Kiss, Put, Killed, Celebrate. “I can do all things through (Christ) who strengthens me.”

Motto: “We are Ladies and Gentlemen serving Ladies and Gentlemen” • Ritz-Carlton Hotel 3 Steps of Service: 1 A warm and sincere greeting. Use the quest name, if and when possible. 2 Anticipation and compliance with guest needs. 3 Fond farewell. Give them a warm good-bye and use their names, if and when possible.

Five Steps to Christian Hospitality • 1. Invite and Welcome • 2. Care for Needs and Expectations • 3. Build Relationships • 4. Walk with God (Experience Christ) • 5. Offer Warm Farewell

Five Steps to Christian Hospitality • Advertising • Prices • Signage • Entrance • Greeting • Ease of Registration • Accessibility • Lighting • First Impressions • Extra Gestures • Invite and Welcome

Five Steps to Christian Hospitality Romans 15 - Welcome one another, therefore, just as Christ has welcomed you, for the glory of God. • Invite and Welcome Hebrews 13:1-2 Let mutual Love continue. Do not neglect to show hospitality to strangers for by doing that, some have entertained angels without knowing it.

Five Steps to Christian Hospitality Caring for Purpose • Care for Needs and Expectations Maslow’s hierarchy of needs. Meeting needs Changing Lives! Caring for Health, Self-Esteem Caring for Community Caring for Safety, Shelter and Security Caring for basic physical needs

Five Steps to Christian Hospitality The Ritz-Carlton Basics: • Care for Needs and Expectations #8. Any employee who receives a customer complaint “owns” the complaint. #9. Instant guest pacification will be ensured by all. React quickly to correct the problem immediately. Follow-up with a telephone call within twenty minutes to verify the problem has been resolved to the customer’s satisfaction. Do everything you possible can to never loose a guest.

Five Steps to Christian Hospitality Three Levels of Quality, from Quest for Quality in the Church – a New Paradigm by Exra Earl Jones • Care for Needs and Expectations Level 1: “Assumed” “Must have” “Taken for granted” Level 2: “Expected” “Requested” “Satisfied” “Meets requirements” Level 3: “Delighted” “Excited” “So good it attracts me to it!” Jesus called it: Going the second mile. Matthew 5:41

Five Steps to Christian Hospitality Some scripture images: Luke 6:31 Do to others as you would have them do to you. Ephesians 4:29 Let no evil talk come out of your mouths, but only what is useful for building up, as there is need, so that your words may give grace to those who hear. Mark 6:30-32 The apostles gathered around Jesus, and told him all that they had done and taught. He said to them, “come away to a deserted place all by yourselves and rest a while.” For many were coming and going, and they had no leisure even to eat. And they went away in the boat to a deserted place by themselves. • Care for Needs and Expectations

Five Steps to Christian Hospitality The Ritz-Carlton Basics: • Build Relationships #12 “Smile – We are on stage. Always maintain positive eye contact. Use the proper vocabulary with our guests. (Use words like – “Good morning,” “Certainly,” “I’ll be happy to” and “My pleasure.”) #14 Escort guests rather than pointing out directions to another area of the Hotel.

Five Steps to Christian Hospitality • Build Relationships How do we invited persons into fellowship? How do we encourage interaction? • Meet face to face Call them by name • Offer support Remember together past experiences • Be genuine Be totally present • Set aside time to be available – time for serendipity • Treat guests as if they are long time family friends • (they are not user groups, or rental groups, they are guests)

Five Steps to Christian Hospitality • Build Relationships Partnership with our guests (to facilitate their experience) Know their mission, purpose for existing as a non-profit group. Power of presence (even when they don’t seem to need us) Galatians 6: Bear one another’s burdens, and in this way you will fulfill the law of Christ.

Five Steps to Christian Hospitality • Walk with God, (Experience Christ) • As a Christian camp/retreat, this is our area of expertise, • what we do best, our greatest strength, our uniqueness, our • history – sometimes we fail to “just do it.” • Reflected in your Mission Statement” Leonard Sweet: “We are in the greatest spiritual awakening America has ever seen, and this time the church is not leading it!”

Five Steps to Christian Hospitality • Walk with God, (Experience Christ) We must create places for encountering God” Atmosphere and Attitude Décor and Devotions Symbols and Signs Serenity of Setting Walk the walk, and talk the talk Let Christ Shine Just do it! As “Hosts” we must have a healthy balance between ministry and management. God works through our efforts – no matter how good or bad. It is God in our Midst, not our efforts alone.

Five Steps to Christian Hospitality The Ritz-Carlton 3rd Step: • Offer Warm Farewell #3 Fond Farewell. Give them a warm good-bye and use their names, if and when possible. • How flexible are we with check out times? • What are the routines for checking out? • What do we ask our guests to do before they leave? • (do they understand why they are asked to do it?) • Do we change expectations without warning? • Do we have hidden or uncertain charges for services? • Is the billing system friendly? • Do we say good-bye in person?

Five Steps to Christian Hospitality • Offer Warm Farewell • What is their last impression or image? • What do they drive by as they leave? • What follow up do we have after they’re gone? • What records do we keep for future reference? • What evaluation do we use? How can we improve?

table talk (hospitality ideas to take home)

WELCOME to: Inspiring Guest to do Love and Justice