Living In An eLearning World

1. Living In An eLearning World August 2002 John G. Higgins

2. The World Has Changed FOREVER! • eLearning is creating paradigm shift – strike that – eLearning HAS created a paradigm shift • Employers need skilled employees - and they need them NOW! • eLearning VASTLY reduces time to competence

3. The World Has Changed FOREVER! • The “X-box” generation is sitting next to you • We can’t afford the high cost of travel • Build it and they WON’T come – content must be LINKED, RELEVANT, ENGAGING, and ACCESSIBLE

4. We have a new set of stakeholders Content Advisor Sponsor Students The Learning & Development Team LMS Supplier 3rd Party Content Suppliers The I/T Department Customers Your Executive Team

5. Create a value based L&D model L&D helps drive revenues by: VALUE PROPOSITION • Educating employees on products, customer service, and economics of the business • Developing employees • Reducing turnover • Providing cost effective eLearning programs resulting in a reduction in non-charge travel expenses • Reinforcing the corporation’s business model, vision, and values Efficient & Effective Training Approach Educated Employees “Committed to Your Success” Culture Connecting Employees with the Business

6. Content areas • CONSULTING SKILLS • Project Management • Communications The KCIN Course Portfolio • BUSINESS SKILLS • Leadership • Industry Knowledge • TECHNICAL SKILLS • Application Software • KCIN Solutions • FOUDATION SKILLS • The KCIN Culture • Way We Work

7. Learning Delivery Model EXAMPLE: M800 • Digital Surround / Blended Learning Approach • eCourse pre-req to all Classroom Sessions Core Course Workshop (4.5 days) Pre-reqs Post-graduate • Vision & Strategy • Situational Leadership • Performance Management • Client Relationships • Way We Work • Risk & Quality Management • NHN – SLII • Legal 101 • Engagement based mentoring and knowledge transfer • Core Course • Case Studies • External SME’s • Reinforce use of tools / resources • Post-graduate • MD Mentoring • On the job skills development • Repository of course material KNOWLEDGE + EXPERIENCE = LEARNING • … acquired through • eLearning • Knowledge resources • BDST • GCSC • Mentoring • … gained • On the job • In skills workshops

8. Learning Management System • Accessible through Inside KPMG Consulting or any ISP • Personal Learning Center • Courses organized by Learning Paths • Completed Course History by fiscal year • Access to 1,000 courses

9. Our results • 2002 • 28,889 Enrollments • $35 / Learning Credit • $8.0M annual budget • $975 per employee • 65% eHours • 60 hours per employee • 2001 • 33,500 Enrollments • $34 / Learning Credit • $12.7M annual budget • $1,412 per employee • 75% eHours • 50 hours per employee • 1998 • 4,801 Enrollments • $48 / Learning Credit • $18M annual budget • $2,117 per employee • 5% eHours • 40 hours per employee

10. Watch for the landmines • You can’t implement the demo • Sponsorship • The technology is merely a platform • Outliers • User experience • Reporting & analysis

11. Critical success factors • Research – Research – Research • Project Management 101 • Think integration • Prototype – prototype - prototype • Human factors lab • Test – test – test • Learn to operate with speed • 80% today is better than 100% never

12. Let me hear from you! John G. Higgins KPMG Consulting, Inc. Chief Learning Officer jghiggins@kpmg.com 703-747-3262