Leading by using the THE CARROT PRINCIPLE

Leading by using the THE CARROT PRINCIPLE Presented by Prerna Richards Program Director Mi Escuelita Preschool

THE CARROT PRINCIPLE How the best managers use recognition to engage their people, retain talent, and accelerate performance By Adrian Gostick and Chester Elton Lee J. Colan [lcolan@thelgroup.ccsend.com] MiEscuelita Preschool

LEADERS Who is a leader? What is their main role? Emotionally connecting with your team members

LEADERSHIP CONTINUED… They set the tone Leaders need to be visionaries Developing your leadership takes years A successful leader empowers

THE BASIC FOUR OF LEADERSHIP • Goal Setting • Communication • 3 Trust • 4 Accountability

SATISFIED OR ENGAGED Are your team members satisfied or engaged? Or both? How can you tell? Characteristics of a satisfied staff member MiEscuelita Preschool

ENGAGED EMPLOYEES Characteristics of an engaged employee Three important questions that all employees ask… What’s important around here? How can I make a difference? What’s in it for me when I do make a difference?

GOAL SETTING • Set Meaningful Goals • Set clear and achievable Goals • SMART way of setting goals

VALUES AND MISSION Personal Values Knowing and living our mission- Connecting the employee goals with the organization goals

VALUES CONTINUED.. Walk the talk The strongest statements are made without saying a single word

COMMUNICATION • Keep everyone informed and involved. • Communication within the company or site will happen whether the leader does it or not. • Communicating who we are and what we do MiEscuelita Preschool

COMMUNICATION…. Better facilitated by the leader than the team members Our actions and words should communicate we are a quality preschool MiEscuelita Preschool

TRUST • When leaders are trusted there is a greater level of involvement. • People respond in kind to the way they are treated (respect). • Becoming more visible to the employees MiEscuelita Preschool

HOW TO BUILD TRUST AMONGST TEAM MEMBERS? Be willing to pitch in Listen and respect employees Keep your word and commitments Treat them fairly Take responsibility for your mistakes • PRAISE PUBLICLY AND CRITISIZE PRIVATELY

WORDS OF WISDOM ON TRUST • “Trust men and they will be true to you; treat them greatly and they will show themselves great.” • Ralph Waldo Emerson • “Few things can help an individual more than to place responsibility on him and let him know that you trust him” • Booker T Washington

ACCOUNTABILITY • Hold ourselves for being honest • We don’t make excuses: we make it right • Not only Identifying the employee mistake but also their success. • I AM EITHER RESPONSIBLE OR IRRESPONSIBLE MiEscuelita Preschool

ACCOUNTABILITY Define the problem Show appreciation when they make a change for the positive Clearly share your expectations Share the lessons learned without embarrassing anyone See it, own it, solve it, and do it

CELEBRATING SUCCESS • Recognition is frequent and meaningful • Positive feedback increases the sense of competence while negative feedback undermines it. • We communicate to the masses but manage to the one MiEscuelita Preschool

CELEBRATING SUCCESS Awards within the program “Catch them doing good” Connect with each staff member MiEscuelita Preschool

CARTOON

RECOGNITION IDEAS • Greeting people by their name every morning • Set a goal to find out a new thing about your team member each day • To praise even the smallest movement towards valued behavior MiEscuelita Preschool

RECOGNITION IDEAS High five boards Gathering everyone in the hall for the “shout out” Hand written cards Certificates- long lunch Celebrating the service anniversary date Announcing during a meeting if a parent pays a compliment to a team member

RECOGNITION IDEAS • Five compliments to every one criticism • Sixty seconds and three steps • Praise should be public and criticism should be private • Treat the award with dignity adds value to it

RECOGNITION IDEAS • Once every seven days • Doing their least favorite task for the day • Recognize the staff you can depend on

CONCLUSION Questions or Comments? MiEscuelita Preschool

Leading by using the THE CARROT PRINCIPLE