CMAP Insights: Monitoring & Advocacy for Service Delivery & Human Rights in SAHRC North West

1. COMMUNITY MONITORING AND ADVOCACY PROJECT (CMAP) Insights on Service Delivery & human rights: SAHRC North West - WATER AND SANITATION PUBLIC HEARINGS BATAUNG BA HLALELE COMMUNITY HALL, MABOLOKA 27 SEPTEMBER 2012 Elroy Paulus (CMAP National Manager), Eddie Mongala (NW CMAP Fieldworker), Susan Kotsedi – Reagile Advice Office, Ben Kolojane – Letsopa Advice Office

2. What is CMAP? • Supported by the European Union and the Open Society Foundation of South Africa –combines the actions of monitoring and advocacy to help build a culture of accountability – rights with responsibilities – within communities and government. • Based on principle that people are not passive users of public services but active holders of fundamental rights. • * 270+ MOU’s - hundreds of monitors – maintain a regular and disciplined presence at public service delivery points in all nine of the country’s provinces.

3. Why and how does CMAP work? • Provides the opportunity to hold the government accountable for the service delivery promises they make, and gives government departments and agencies independent, ‘real time’ data from the communities they serve. • Poor service delivery still denies millions of people a dignified life and undermines the impact of government spending. This, despite the principles of ‘Batho Pele’ or ‘People First’ which is the policy and legislative framework established more than a decade ago to ensure “access to quality services and a better life for all.” • Uniquely combines the distinctly separate actions of monitoring and advocacy to help build a culture of accountability – rights with responsibilities – within communities and government.

4. Why and how does CMAP work? • based on the principle that people are not passive users of public services but active holders of fundamental rights. • Maintains a regular and disciplined presence at public service delivery points in all nine of the country’s provinces – SASSA pay and service points; Primary Health Care facilities, municipal services (basic); and Home Affairs • The civil society organisations and networks include community advice offices, HIV and Aids support groups, women’s groups, local economic development projects, and welfare and faith based organisations. • We established working relationships with many government departments and agencies, including the Department of Social Development and SASSA - the South African Social Security Agency – as well as the Departments of Health and Home Affairs.

5. Which instruments do we use to collect information?

7. Once info collected, and then? • CMAP Monitor posts completed questionnaires to Black Sash National Office • Information is captured and checked by a data capturing team • Data administrator aligns info in a format to compare • Report writer writes narrative report and brief analysis – feedback internal • Sent to government for comment/input • Placed on website 30 days or thereafter – see

8. See www.blacksash.org.za/index.php/cmap-reports

9. Which instruments do we use? Example: Primary Health Care - questionnaires

10. Which instruments do we use? – Primary Health Care - questionnaires • Which instruments to acquire information about services do we use? • Basic Services questionnaires • SASSA • Primary Health Care • Dept Home Affairs

11.  What is the sample population of questionnaires at present? – 27 Sept 2012 • Huge provincial variation – driven by needs, interest, access and blockages • North West sample represents 9.3% of total sample and are primarily from SASSA, basic • services and primary health care facilities • Kinds of questionnaires - returned are based on priorities identified by local • CMAP monitoring organisations – not “statistically significant” sample – but real, • lived experiences of people primarily in LSM 1-5 (more than 50% of SA population) • Formal permission granted by SASSA, but locally brokered with other • departments – great cooperation from SASSA North West

12. South African Population Pyramid Economically Active Population (EAP) Other negative factors include the impact of HIV/AIDS; occupational injuries and poor nutrition Unemployed and working poor Total population mid-2006 estimated to be 47.4 million people. 43% are under age 20 and 62% are under age 30. Only 5% of the population are over age 65. Source: StatsSA Census 2001 and mid-year 2006 population estimate; Alex van den Heever; 13 November 2007

13. The variability of conditions across types of municipalities

14. Child mortality in South Africa Gauteng: 45 The range of U5MR 52 64 56 72 75 55.5 81 39 Sources: Lagerdien K. Reviewing child deaths in South Africa – a rights perspective. [CI] 2005

15. Quality of Sanitation in SA – report March 2012 (DWAF, Human Settlements and Presidency)

16. CMAP NW Findings – Basic Services

17. CMAP Monitoring findings • standardised questionnaire - enquiring about access to, and the quality of water, sanitation and, refuse collection. • The monitoring took place during the period of 2 August 2011 to 2 May 2012. • The findings presented in this report takes into account the experiences and opinions of 93 respondents from 10 towns across the North West.

25. Many avenues explored – VERY little cooperation or positive response

26. Where the gap between fact and perception starts

27. Recommendations To Presidency and SAHRC: • Please use your mandate to demand a response to shortcomings of services as recorded here • Encourage and facilitate INDEPENDENT evidence based community based monitoring • Have some remedial actions and sanctions to offenders where reasonable and evidence based • Citizens – engage in active citizenry – do not remain a passive recipient

28. Thank you!