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Rashtriya Swasthya Bima Yojana

Rashtriya Swasthya Bima Yojana. Central Grievance Redressal System. Rationale. The success rate of any scheme depends on how it handles the complaints and grievances about the scheme .

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Rashtriya Swasthya Bima Yojana

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  1. RashtriyaSwasthyaBimaYojana Central Grievance Redressal System

  2. Rationale • The success rate of any scheme depends on how it handles the complaints and grievances about the scheme. • A process for handling the grievances can enhance outcome and give user the satisfaction that their complaints have been addressed, and there is a greater possibility that it would be resolved as per the policies.

  3. National nodal officer Structure of CGRM DG MoLE • State nodal officer Convener of state grievance committee • District nodal officer (DKM) Convener of district grievance committee

  4. Stucture of CGRM

  5. CGRM Features • Login • Registration • View Status • View Ticket History • Forward • Update Status

  6. Process Flow of Grievance Automatic generation of the Type/location and category of complaint done Grievance An automatic email /letter sent to the concerned agency (DGRC/SGRC)to seek comments in a time frame DGRC SGRC Settled and satisfied Appealed(within 30 days) Final Feed back to the complainant in the form of e-mail or in the form of a phone call and status updated by the DKM/SNA/MoLE Settled and satisfied (within 30 days) Not satisfied

  7. How it Works?

  8. Login The user with authenticated User ID and Password can login into the application through the login screen:

  9. Registration - Online Complaint can be registered by the users either through online or by login into the portal. If registered online, then after filling in the case details, the complaint will be stored in draft mode and an instant Email will be fired to the designated officer at DKM/SNA/NNO office.

  10. Registration - Portal For registration through portal, login with the user name and password of the user and fill in the case details which is forwarded to the action taking authority.

  11. View Status After complaint registration, the status and details of each complaint can be viewed by the user-

  12. View Ticket History The history and escalation details of the ticket no. generated can be viewed with a single click on the UCN link-

  13. Forward After registration, the respective complaint has to be forwarded to the next action taking authority within the assigned time period-

  14. Update Status of the Grievance To take action, upload document and change the status, click the Update Status button-

  15. Grievance Offline You may send your complaints / grievances to: Sushil Kumar Tripathi Under Secretary (RSBY) & Nodal Officer (Grievances) Ministry of Labour & Employment Government of India Jaisalmer House, New Delhi Tel/Fax: 011-23385241 Mobile: 09818945982 EMail: sushil.tripathi@nic.in

  16. Thank You

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