1. AIRLINE RESERVATION SYSTEM

2. THE PURPOSE OF THIS STUDY • Reservation system in Airline industry • Three Letter code for International City and Country • Three Letters Code for Month • International Airport • Call Sign Alphabetical

3. Airline Reservation - Call Sign Alphabetical Call sign alphabetical Is the way to make easy and avoid mistake in spelling name of pax (passanger), destination, address etc A Alpha K Kilo U Uniform B Beta / Bravo L London/ LimaV Victor C Charlie M Mike/Mama X X-ray D Delta N November Y Yangki E Echo O Oscar Z Zulu F Fanta / Foxtrot P Papa G Golf Q Quebec H Hotel R Romeo I India S Siera J Juliet T Tango

4. 3 Letter code for Months • JAN January • FEB February • MAR March • APR April • MAY May • JUN Juny • JUL July • AUG August • SEP September • OCT October • NOV November • DEC December

5. The version of writing the DAY

6. International Flight • AA American Airlines ----------- USA • AC Air Canada --------------------- Canada • AF Air France ---------------------- France • AI Air India ------------------------ India • NZ Air New Zealand -------------- New Zealand • AZ Alitalia --------------------------- Italy • NH All Nippon Airways ---------- Japan • BA British Airways --------------- United Kingdom • CX Cathay Pacific ---------------- Hong Kong • CI China Airlines ----------------- China • GA Garuda Indonesia ------------ Indonesia etc

7. City Code (Domestic)

8. International Flight Routing

9. Domestic Flight Routing

10. Flight configuration

11. Flight configuration 2

12. Configuration 3

13. Schedule flight

14. SSR (Special Service Requirement)

15. ticket

16. Ticket 2

17. Boarding Pass

18. Computerized Ticket

19. Ticket manual

20. Ticket manual

21. Ticket manual

22. International ticket

23. The role Of Information Technology • To respond effectively to the dynamic character of the tourism industry, information must be able to flow among the client, intermediaries and each of the suppliers involved in servicing the clients needs. • As a result, information technology (IT) – the convergence of computing, communications and electronics – has become an almost universal distribution platform of the tourism industry. The power of I.T. allows information to be managed more effectively, and transported worldwide almost instantly.

24. IT; Electronic distribution: The evolution of airline CRSs to GDSs • Electronic distribution systems in tourism have their origins in the inventory systems that were installed by airlines at the end of the 1950s and during the 1960s. Originally organizational systems in the mid-1970s by installing terminals in travel agents instant access to real-time availability and pricing information. As well as the ability to make instant bookings, thus helping them to greatly improve the quality of service to their customers. The airlines also benefited fro this arrangement. • Deregulation of the airline sector in the USA in the late 1970s gave great impetus to the growth in the adoption of computerized reservation systems (CRSs). In essence, deregulation triggered both the introduction of new airlines and also allowed more airlines to compote on the same routes. • As a result, the use of a CRS became practically essential to try to cost – effectively untangle the complex web of information. CRSs introduced three major financial benefits through directional selling to the parent carrier.

25. Information Technology in Tour Operator and Travel Agencies • In contrast with business and independent leisure traveller a considerable number of consumers normally purchase ‘tourist packages’ arranged by tour operators and often use charter flights and small accommodation establishments for their annual holidays. Tour operators tend to distribute their products by displaying brochures of their packages in travel agencies.

26. Major System • Amadeus • Air France, Iberia, Lufthansa, SAS • Over 500 individual airline • Online travel agencies

27. SABRE • Sabre • American Airline • Expedia, Travelocity, Travel Guru, Priceline, Schedule for 800 airline • 88.000 hotel • 50 rail carrier • 180 tour operator • 13 cruiseline • 24 car rental etc

28. GALILEO • Galileo • AerLingus, Air Canada, Alitalia, BA, Swiss, US Airways • Hotel • Rental Cars

29. WORLDSPAN • Worldspan • Delta Air, Northwes, TWA • Hotels • Priceline

30. TRAVELSKY • TravelSky • AirChina, China Southern, China Eastern, Hainan Airlines • Online travel agenciES

31. ABACUS • Abacus • All Nippon Airways, cathay Pasific, China Airways, Dragon air, Malaysia Airline, Philipine Airline, Royal Brunei, Silk Air • Online travel, over 450 individual airline, 80.000 hotels