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ENGM 620: Quality Management

ENGM 620: Quality Management. Session Three – 11 September 2010 Quality Standards. We ain’t in Kansas Anymore. United States. Japan. And Toto is Nervous. Quality. 1950 60 70 80 90 2000. Time. But We can Compete. Quality Standards and Awards.

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ENGM 620: Quality Management

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  1. ENGM 620: Quality Management Session Three – 11 September 2010 • Quality Standards

  2. We ain’t in Kansas Anymore

  3. United States Japan And Toto is Nervous Quality 1950 60 70 80 90 2000 Time

  4. But We can Compete

  5. Quality Standards and Awards • Vary by country/region • Major standards and awards include: • Baldrige Award • Deming Prize • ISO registration • Caveat emptor!

  6. Global Factors • Physical Environment • Proximity to labor, supply chains, resources • Seldom driven to labor costs alone • Task Environment • Regulatory environment • Manufacturing flexibility • Social Environment • Breakfast meetings in Spain?

  7. Easing Global Operations • Licensing • Partnering • NCS had 44 international freight forwarders and 18 different air carriers, partnered with business logistics to simplify • Globalization – physically establish production and marketing in foreign countries

  8. The Malcolm Baldridge National Quality Award Seven Categories • Leadership • Strategic Planning • Customer and Market Focus • Measurement, Analysis and Knowledge Management • Human Resource Focus • Process Management • Business Results

  9. Baldrige the Man • Secretary of Commerce 1980-1987 • Graduate of Yale • Passion for quality led to leader in quality and subsequent appointment to secretary

  10. Deming Award • Established in 1951 by the Japanese Union of Scientists and Engineers (JUSE) • Baldrige focus is on leadership and planning whereas Deming is focused on processes

  11. Deming Prize • Categories • Policy • Organization and operations • Collecting useful Information • Analysis • Planning for the Future • Education and training • Quality assurance • Quality effects • Standardization • Control

  12. Japanese TQC • Deming’s 14 points + • + visibility • + in-process inspection • + involvement of workforce • + preventive maintenance

  13. ISO Certification • ISO = Organization for International Standards • Documentation of quality systems in a series of manuals and then adhere to the quality system • ISO 9000s – Quality Management • ISO 14000s - Environmental

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