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Welcome!

Welcome!. March 2014. Consumers are increasingly saying that the Future is about ME. Serve me. Empower me. Listen to me. Know me. 5 pointers to Indian retail industry. Consumers are changing Consumption patterns are changing thanks to channels Borders are breaking

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Welcome!

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Presentation Transcript

  1. Welcome! March 2014

  2. Consumers are increasingly saying that the Future is about ME Serve me Empower me Listen to me Know me

  3. 5 pointers to Indian retail industry • Consumers are changing • Consumption patterns are changing thanks to channels • Borders are breaking • Size is no guarantee for success • The industry can thrive only by collaborating

  4. Things to think about : Purchase process “Found it. Can you pay for it…?” New purchase paradigms – through multi channel.

  5. Winning in the market place Knowing the customer Owning the customer Not permitting the buying experience to be commoditized Balance between Influencer / Payor / Customer

  6. RAI’s Key Focus Areas

  7. Retail Leaders Welcome!

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