U.S. Customs and Border Protection

1. U.S. Customs and Border Protection Dallas Field Operations DFW June 2009 FIELD OPERATIONS

2. Our Mission We are the guardians of our Nation’s borders. We are America’s frontline. We safeguard the American homeland at and beyond our borders. We protect the American public against terrorists and the instruments of terror. We steadfastly enforce the laws of the United States while fostering our nation’s economic security through lawful international trade and travel. We serve the American public with vigilance, integrity and professionalism. Our Mission We are the guardians of our Nation’s borders. We are America’s frontline. We safeguard the American homeland at and beyond our borders. We protect the American public against terrorists and the instruments of terror. We steadfastly enforce the laws of the United States while fostering our nation’s economic security through lawful international trade and travel. We serve the American public with vigilance, integrity and professionalism. Visit us at www.cbp.gov

3. Frequently asked questions Why is it so hard to get a phone call through? • Answers: We are on the phone with another broker/importer/agency/carrier. We are out doing examinations so we can release your shipments. We are in meetings/training/vacation or just stepped away for a minute.

4. More answers We are returning calls. • Leave a message we will get back with you as soon as possible. • Give us time to return the call. • If it is an EMERGENCY call a Supervisor or the operator.

5. REQUEST FOR BETTER COMMUNICATION ***Do not phone shop for the person who will give you the answer you want to hear. We are giving you a list of contact numbers to call. • CALL THE NUMBER ASSOCIATED WITH YOUR CONCERN ONLY. IF YOU DO NOT GET AN ANSWER WITHIN A REASONABLE TIME CALL A SUPERVISOR • ONLY BROKER/CARRIER/IMPORTER SUPEVISORS OR MANAGERS SHOULD CALL.

6. TIME LIMITS BEFORE YOU CALL • For information on an entry • Regulations give us 48 hours to process your entries, give us at least 24 before you call. • Expedited entries, give us a few hours. • Remember that your entries sometimes do not arrive in our office for a few hours. • WE PROCESS MOST ENTRIES THE SAME DAY THEY ARE SUBMITTED. REJECTIONS OR PROCESSING FOR EXAMINATION MAY TAKE THE NEXT DAY.

7. For information on an entry set to be examined - first check: • If the entry is being transferred to a CES: • Check with the CES station to see if the shipment has arrived. • If it has arrived at the CES ask if they have notified CBP that it is ready for exam. Give us at least a day to do the exam before you call. • Reason: We will not be able to examine any shipment until it has been staged at a CES.

8. DELETION • VS • CANCELLATION

9. Deletions are SUBMITTED on a CBPF-3461 and are processed by the Cargo Branch. Call CBP Technician Molina, if you have questions on the procedures, at (972) 870-7486. Be sure to submit your request for deletion in accordance with PIN 08-010. DELETIONS

10. Cancellations are filed on a CBPF-7501 and are processed by the Entry Branch. All CANCELLATION requests are to be submitted separately from an Entry Deletion. CANCELLATIONS

11. FIRST: CHECK TO SEE IF THE ENTRY CAN BE CORRECTED. BEFORE YOU PUT IN A DUPLICATE ENTRY • If the inbond number, master or house bill are wrong TRY A MANIFEST UPDATE FIRST. • If you have the wrong value, count, tariff or a tariff is missing: First: TRY TO UPDATE AND SEND A CORRECTION REQUEST. • We can correct most fields with the exception of the: • Port • Tariffs on a BTA entry

12. If an entry is filed at the wrong port a duplicate will have to be filed. Request the deletion be processed at the port where the wrongentry was filed. Continuation • Remember an entry WILL NOT BE DELETED UNTIL THE REPLACEMENT ENTRY IS FULLY PAID. • IF TWO BROKERS FILE AN ENTRY FOR THE SAME SHIPMENT IT IS THE RESPONSIBILITY OF THE IMPORTER TO DESIGNATE THE BROKER CONTRACTED FOR THE ENTRY. THE SAME RULES STILL APPLY - THE REPLACEMENT MUST BE FULLY PAID AND COPIES OF BOTH SUBMITTED.

13. Inbonds 972-870-7486 or 7512 • Corrections, AMS or other problem resolution questions call: 972-870-7506 or 7593. CBPF 3461s being processed call: 972-870-7481, 7514 or 7477, this includes RLF • FTZ, Bonded warehouses, carriers, CFS and CES call: 972-870-7585 or 7487.

14. Supervisory CBPO Juanita Gonzales – Entries, examinations - 972-870-7535 • Supervisory CBPO Richard Martinez – Front Desk and Problem Resolution – 972-870-7532 • Supervisory CBPO Elizabeth Fruggiero – FTZ, Bonded warehouses, carriers, CFS and CES, and inbonds and inbond enforcement - 972-870-7520 • Chief Supervisory Officer Cargo – Terry Goodpaster – 972-870-7531

15. U.S. Customs and Border Protection DFW Port Entry Branch Patricia Tankerson Entry Branch Chief Jennifer Thompson Supervisory Entry Specialist

16. Time Limit: Filers Submission of Rejected Entry Summaries must be within two (2) working days from the date of rejection The date of rejection is stamped on the front of Reject Sheet Rejected Entry Summaries

17. Rejected entries received after the two 2 day time limit will be assessed Liquidated Damages for No File of Entry Summary Rejected Entry Summaries (cont)

18. All rejects should be returned with the reject sheet placed on top of the CBP Form 7501 The back of the original CBP Form 7501 must be date stamped (the date stamp machine is located in the CBP lobby) prior to submitting the rejected entry back to CBP Resubmission of Rejected Entry Summaries

19. The rejected Entry is then placed in the lobby drawer with the blue label marked Team 690/691 DO NOT PLACE ANY REJECTS IN A SEALED ENVELOPE AND ADDRESS THE ENVELOPE TO AN IMPORT SPECIALIST Resubmission of rejected Entry Summaries (cont)

20. The elimination of Absolute Quotas allows for entry Type 02 Quota Entries to be filed on a statement Correct Filing: When the entries are submitted with the statement the entries must be place in a BLUE FOLDER and attached to the statement Filers that do not follow this guidance will be schedule for a Broker Compliance Meeting Quota Entry Summaries (Entry Type 02)

21. If the CBP Form 7501 reflects a Bond Type Code 9 in block 7, a single transaction bond must be filed with entry summary The Bond must be submitted to CBP with the correct port code, amount , importer number, and entry number The Bond must be signed Single Entry Bonds (CF-301)

22. Refer to PIN # 08-008 Post Amendment Modification and Extension: Amendment of Entry Summary prior to liquidation For information concerning the filing of a Post Entry Amendment (PEA) Post Entry Amendment (PEA)

23. The Post Entry Summary Amendment cover sheet must be filed in duplicate If the Filer requires a receipt copy of the coversheet it will be up to the filer to date stamp any additional copy for their files Post Entry Amendment (PEA)

24. PEA’s submitted for Quota Merchandise or ADD/CVD must be flagged on the coversheet Failure to properly file a PEA will result in an invalid submission and the PEA request will be return to the filer Post Entry Amendment (PEA) (cont’d)

25. DO NOT RESUBMIT A PEA IN A SEALED ENVELOPE ADDRESSED TO AN IMPORT SPECIALIST Place the PEA in the drawer in the Lobby labeled with the blue tag marked 690-691 Post Entry Amendment (PEA) (cont)

26. Public Information Notice # 08-010, Dated March 3, 2008 This PIN was issued to provide uniform procedures for entry corrections, entry deletions and entry summary cancellations Filers should review and follow the instructions Request for a Duty Refund cannot be made on a cancellation request. Cancellations/Deletions

27. Duty Free Certificates are not being submitted in a timely manner If multiple contract numbers are present on the CBP Form 7501 then a Duty Free Certificate should be submitted for each contract number DCMAO Entry Summaries (HTS # 9808.00.30)

28. Entry Summaries are listed on the preliminary statement BUT NOT FILED WITH THE STATEMENT When one or more Entry Summary is missing from the Broker/Importer preliminary statement the entire statement packet is returned to the filer. Statements

29. If the Preliminary Statement is not returned to CBP timely (2 working days) then Liquidated Damages will be assessed for No File of Entry Summary Statements (cont)

30. Color Designation Blue Folder- Quota Entry (Entry type 02) Green Folder- Warehouse Entry (Entry type 21) Warehouse Entry (Entry Type 31&32) Red Folder- Live entry (Entry 01) Folders For Entry Summary Filing

31. Remote Location Filers need to provide updated contact information Can only process Entry Types 01 and11 Electronic Entries must be transmitted in completely electronic environment Remote Location Filers (RLF)/Electronic Entries

32. Incomplete electronic invoices or lack of related documentation will result in the entry being rejected back to the filer Entries that require original paper documentation to be presented to CBP as a condition of release of the cargo, do not qualify for EIP/RLF and should be not transmitted to CBP Remote Location Filers/Electronic Entries (cont)

33. If the filers transmits an electronic entry that requires an original paper document, the filer is require to file a paper entry document provided they have a local permit within that district. If the filer does not have a local permit a subagent must be hired to file the entry on their behalf Remote Location Filers/Electronic Entries (cont)

34. U.S. Customs Broker’s Meeting IMPORT SPECIALIST ISSUES U. S. Customs and Border Protection

35. Outport Census errors must be handled in accordance with P.I.N. 09-008 Filers must E-mail information to team mailbox per P.I.N. Census Errors

36. Quota Preprocessing Pilot Program Expired with Quota Program, 12/31/2008 Is only for Absolute Quota, not tariff–rate or TPLs (tariff preference levels) QUOTA

37. No Absolute Quota = No Quota Prepocessing Goods on Quota Status only upon arrival at port LIVE Quota/TPL entries should not be presented prior to arrival within port limits QUOTA

38. When Tariff Rate and TPL Quotas are filed as 3461, they should NOT be LIVE in ABI The options are… QUOTA

39. The entry can be: Submitted as a 3461 WITHOUT a BLUE FOLDER, and Transmitted as a “NON-LIVE” entry for release, and Then submitted in a BLUE FOLDER with summary at statement. OR QUOTA QUOTA

40. The entry can: Be submitted as a LIVE ENTRY/ENTRY SUMMARY after the goods have arrived and Receive quota status prior to release. QUOTA

41. CBP will be conducting training for the Trade on: Protests PEAs RLFs Census Errors Date: TBA (October) TRAINING

42. P.I.Ns are being distributed electronically. To be added to list, E-mail Kim Wachtel at Kimberly.wachtel@dhs.gov PINs by E-mail

43. QUESTIONS