1 / 17

Chapter 7 Enterprise-Wide Information Systems

Chapter 7 Enterprise-Wide Information Systems. Information Systems Today Leonard Jessup and Joseph Valacich. Chapter 7 Objectives. Understand how information technology supports business activities Understand enterprise systems and how they evolved

keating
Télécharger la présentation

Chapter 7 Enterprise-Wide Information Systems

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Chapter 7Enterprise-WideInformation Systems Information Systems Today Leonard Jessup and Joseph Valacich

  2. Chapter 7 Objectives • Understand how information technology supports business activities • Understand enterprise systems and how they evolved • Understand software applications that are internally or externally focused • Understand how to implement enterprise systems

  3. Enterprise Systems • Enterprise systems • Also known as enterprise-wide information systems • Information systems that allow companies to integrate information across operations on a company-wide basis

  4. Enterprise Systems • Enterprise systems • The Internet has helped create the globalization • New business needs/expectations: • Customer service management • Supply chain management

  5. Enterprise Systems • Supporting business activities • Increase competitive advantage by streamlining business activities • Interorganizational systems (IoS) • Electronic transmission of information to another company

  6. Enterprise Systems • Internally Focused Applications • Value chain – the set of business activities • Primary activities: • Inbound logistics • Operations and manufacturing • Outbound logistics • Marketing and sales • Customer service

  7. Enterprise Systems • Internally Focused Applications • Support activities: • Infrastructure • Human resources • Technology development • Procurement

  8. Enterprise Systems • Externally Focused Applications • Integrate internal applications with those outside: suppliers, partners, customers • Upstream information • Information received from another organization • Downstream information • Information sent to another organization

  9. Types of Enterprise Systems • Packaged applications • Custom applications • Stand-alone applications

  10. Types of Enterprise Systems • Legacy Systems • Older systems • Tend to be infrastructure-specific • Usually linked to a specific business need • Not integrated

  11. Types of Enterprise Systems • Enterprise Resource Planning • Integrated applications • ERP systems • Baan • Oracle • PeopleSoft • SAP • J.D. Edwards

  12. Types of Enterprise Systems • ERP Implementation • Modules • “Vanilla” version • Customizations • Best practices • Business process reengineering (BPR)

  13. Types of Enterprise Systems • Customer Relationship Management (CRM) • Sales Force Automation (SFA) • New opportunities for competitive advantage • Examples: • MGM • American Airlines • Marriott International

  14. Types of Enterprise Systems • Supply Chain Management (SCM) • Supply chain – the producers of supplies that a company uses • Supply network • What if supply chain does not collaborate? • Two objectives of upstream information flow: • Accelerate product development • Reduce costs associated with suppliers

  15. The Formula for Enterprise System Success • Secure executive sponsorship • Get help from outside experts • Thoroughly train users • Take a multidisciplinary approach to implementation

More Related