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Transit Traveler Information

This document explores innovative strategies to improve public transit through advanced traveler information systems, including on-board automatic vehicle location, GPS integration, and mobile processing. It highlights the importance of real-time data, including next stop displays and current service status, to enhance convenience, safety, reliability, and rider satisfaction. The study identifies barriers to using transit and underscores the need for effective communication of service information. It emphasizes the role of technology in attracting new riders and maintaining current ones, making public transit a more appealing and reliable alternative.

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Transit Traveler Information

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  1. Transit Traveler Information CEE582

  2. On-Board Automatic Vehicle Location and Mobile Processing Next Stop Displays GPS Receiver Data Radio/ Message and AVL Next Stop Announcements Wireless Data Transmission On - Off Load Customer Information Fixed - Route Central Control Dynamic Central Bus Stop Sign Vehicle Computer - Aided Performance Dispatch and Data Fixed - Route Vehicle Tracking Multi - Modal Revenue Data Interactive Voice Digital Video Response Phone System Route Invalid Fare Cards Internet - Based Fixed - Route Performance Fixed - Route Fare Structure, Data Service Status Routes and Schedules Internet - Based Trip Planning CEE582

  3. Goals • Attract new riders • make transit a reasonable alternative • Retain riders • make transit worth the trouble • Increase political support • stay in business CEE582

  4. Barriers to Using Transit • Lack of • Convenience • Safety & security • Reliability & dependability • Actual and perceived CEE582

  5. Tough Product to Market • Can I get there by bus? • When and where do I catch the bus? • Did I miss the bus? • Is it coming at all? • I need correct change? • I have to transfer? • Where are we anyway? CEE582

  6. APTS Making Transit Cool CEE582

  7. Technology Enables Change Operations Focus Customer Focus CEE582

  8. Traveler Information Services • Pre-trip • Timetables and maps • Interactive route finding • Trip planning • Current status of service • En-Route • Next stop • Expected bus arrival time at transfer centers CEE582

  9. Traveler Information Technologies • Multi-modal web-based traveler information portal • PCs • Kiosks • Web-based transit maps and schedules • PCs • Kiosks • Web-based transit trip planning • PCs • Kiosks CEE582

  10. More Traveler Information Technologies • Web-based “real-time” information – current status of service • PCs • Mobile devices (PDAs. Cell phones) • Kiosks • Interactive voice response • Electronic signs at bus stops, transit centers • Electronic signs on-board CEE582

  11. Timetables, Maps and Interactive Route Finding • Electronic copies of timetables • Route finding • Selected origins and destinations • Neighborhood level • Multi-modal connections CEE582

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  17. Trip Planning • User input of origin, destination and time of travel • Result includes: • Routes, stops, boarding times, transfer locations • Walking route to bus stop and final destination • Fare • Regional • Intercity, statewide, multi-state CEE582

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  20. Current Status of Service • “Real-time” information or “Next Bus” information • Current location • Current schedule adherence status • Predicted schedule adherence status • Predicted arrival time or minutes until arrival CEE582

  21. Arrival Predictions • Based on: • Current schedule deviation (at previous time point) • Predicted travel time from current location to next time point • Historical information versus modeled performance CEE582

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  29. On-Board “Next Stop” • On-board database • Route • Stop sequence • Scheduled times • Current location (AVL) • On-board processing of actual vs. scheduled location to confirm current service CEE582

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  31. On-Time Performance CEE582

  32. “I feel safe at this bus stop at night.” CEE582

  33. Overall Satisfaction with Service CEE582

  34. Transit Traveler Information Implementation Issues • Major schedule changes at least 3 times/year • Minor changes every day to every 2 weeks • How best to communicate current service status information • Accessibility (ADA) • Vandalism • Environment • Communications requirements CEE582

  35. More Implementation Issues • When is a bus “late?” • What if a bus is early? • Just because it was late there doesn’t mean it will be late here • What if the prediction is wrong? (public trust in the information) • Funding constraints -- Is giving riders information more important than giving them more service? CEE582

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