ShoreTel

1. ShoreTel Brilliantly simple business communication By Bernard Edelenbos Managing Director TMTS the Benelux distributer

2. Agenda • Introduction to Shoretel • Case Study

3. Company information Founded Superior technology designed from a clean sheet of paper in 1996 Locations Headquarters in Sunnyvale, California with offices Austin, Texas, and the UK, Germany, Spain, Australia, Singapore and Hong Kong Customers More than 11,000 globally Distribution Sold through resellers and distributors worldwide Ownership Public, listed on NASDAQ (“SHOR”) No debt, positive cash flow

4. A global reputation for excellence • Customers in 27 countries • Winner of many industry awards including Best in VoiceCon for the last three years • Best overall VoIP provider by Nemertes Research for the last six years running • More than one million licensed users to date • Great collaboration with world leaders: IBM, AT&T, Verizon, Juniper, Extreme • 48 percent annual compound growth, positive cash flow

5. CAGR 48% Strong Annual Revenue Growth ($ in millions) __________ Note: fiscal year ended June 30. CAGR calculated based on full (non-rounded) numbers.

6. Rapid Decline in TDM and Rise in IP 77 % of all enterprise line shipments will be IP based by 2012 Worldwide IP Adoption Enterprise Telephony Equipment Extension Line Shipments, Worldwide, 2006-2013 CAGR ‘05-‘09 ‘09-‘12 Overall 32% 21% IP SMB 34% 26% Ent 31% 16% Extension Lines (K) Overall -6% -15% SMB -5% -13% TDM Ent -9% -18% Year Note: Market projections based on July 2008 view of the market; not adjusted for economic downturn Source: Gartner, July 2008: Forecast Enterprise Telephony Equipment Worldwide 2003-2012 5

7. Simple, effective philosophy Obsessively driven to deliver the best customer experience Raving fans give highest satisfaction ratings Making innovation truly work Purpose-built for the power of IP A straight forward approach to everything Committed to value with rapid ROI for customers

8. One brilliantly simple solution for the way you work Business Communication Solution Unified Communications Contact Center IP Phone System

9. One brilliantly simple solution for the way you work Business Communication Solution Unified Communications Contact Center IP Phone System Unifying rich communication capabilities into a modular design that scales and integrates with ease

10. One brilliantly simple solution for the way you work Business Communication Solution Unified Communications Contact Center IP Phone System Integrating voice, video, data across any device to streamline collaboration and enhance productivity Unifying rich communication capabilities into a modular design that scales and integrates with ease

11. One brilliantly simple solution for the way you work Business Communication Solution Unified Communications Contact Center IP Phone System Integrating voice, video, data across any device to streamline collaboration and enhance productivity Unifying rich communication capabilities into a modular design that scales and integrates with ease Combining flexible yet sophisticated multimedia contact center capabilities, to empower agents anywhere

12. One brilliantly simple SINGLE PLATFORM solution Business Communication Solution All-in-One Contact Center Unified Communications IP Phone System

13. Powerful capabilities easily unleashed Intuitive to use/manage Raises productivity Frees up IT resources Purpose-built for IP Highly versatile & reliable Ideal for business agility

14. EASY TO The rewards of ease-ability EASY TO EASY TO DEPLOY EASY TO EASY TO SCALE LEARN MANAGE USE 14

15. And brilliantly simple has a unique architecture • Built from the ground up for IP unlike our competitors • Distributed architecture makes it easy to deploy and scale to multiply sites and locations • A single image, unique, distributed architecture allows business to be as agile as possible with their business communication • Managed from anywhere with ease through ShoreTel Director: an intuitive browser-based interface that unifies everything • Applications are distributed and can run from anywhere in the system • Open platform for business agility, integrating enterprise applications, third party phones and even other UC/UM platforms

16. Designed for maximum availability • Provides five-nines availability for mission critical communications • Reliability is inherently built into the system using flash drive technology • In the event of a WAN failure, switches continue to work independently • In the event of a switch failure, n+1redundancy ensures it rolls over to anavailable switch on the network 16

17. And it is an open SINGLE platform for business agility Works seamlessly in any business environment, integrating: • Enterprise applications such as Microsoft Dynamic CRM, Salesforce.com and Netsuite • Custom-built applications via the platform’s open API • Third-party phones • Even other UC/UM platforms such asIBM Lotus Sametime, Microsoft OSC and others 17

18. It’s not just about savings: it’s also about the gains Low purchase cost Greatcustomer experience Low deployment cost Impactfulcommunication Low operating cost Dynamiccollaboration Low growth cost Productive workforce 18

19. A closer look at total cost of ownership (TCO) 20 TCO comparison of Major UC System Vendors (Pre-tax) 18 $16.25 16 10 Year analysis based on VoiceCon standard large enterprise configuration: 1,500 users across 3 sites $13.89 14 $11.80 12 $11.07 $9.83 10 $M $8.67 8 Electricity cost Network cost 6 Telephony system management Moves, adds & changes 4 Training & support Implementation 2 Capital cost for network upgrade Capital cost for telephony system 0 Source Data: Nemertes Research, Ailean Research, EPA. ShoreTel Mitel Avaya Nortel Cisco TDM 19

20. ShoreTel Platform – Software Distributed Call Control Software • Single, unified system – management ease • Reliable, stand-alone services in all locations • N+1 reliability inherently built in to architecture Rich Software Applications • Unified messaging and auto-attendant • Contact Center and IVR • IM, Audio, & Web Conferencing ShoreTel IP Phones ShoreTel User Applications ShoreTel System Management ShoreTel Open Integration ShoreTel Services ShoreTel Platform 20 20

21. ShoreTel Open Integration Open Ecosystem • Enterprise applications seamlessly integrate into the system • Out-of-the-box implementation • User productivity & efficiency greatly enhanced • Open APIs for custom integrations ShoreTel IP Phones ShoreTel User Applications ShoreTel System Management ShoreTel Open Integration ShoreTel Services ShoreTel Platform 25

22. B3) IBM FoundationsComplete UCC Solution in a Box Lotus Foundation Reach Lotus Foundation Start ShoreTel Add-on Remote Access Backup Unified Messaging AntiSpam AntiVirus IMPresence Mobility Collaboration IP Telephony Firewall VPN Audio Conference Web Server File& Print Server Office Productivity Mail Server

23. Customer satisfaction is our mission World Class Ranking 0- • Strict Rules for Serious Results • 4 point scale • Conducted by third party • All results included • Everyone is measured—partners and employees alike

24. Number 1 for six years running – Nemertes Research ShoreTel Nemertes Research, PilotHouse Awards - Top Providers, IP Telephony, Fall 2009 28

25. Making innovation work for you

26. Product Focus Going Forward • Driving UC capabilities • Web based Call Manager • iPhone Mobile Call Manager • ShoreTel Converged Conferencing appliance • Open integrations (e.g. Skype) • Enhancing Contact Center • Simplifying product portfolio • Scaling larger • Multi-media • Core PBX • Distributed architecture • IBM Foundations

27. 11,000+ Customers - Across All Industries

28. ShoreTel Brilliantly simple Channel Strategy Justine Cross – BENELUX Regional Director Month XX, 20XX

29. ShoreTel’s Unique Focus on Customer Satisfaction • Every Customer is Surveyed • Every Partner is Trained • Every Partner Is focused • Every ShoreTel Employee on receives bonus on CSat • Partners receive a rebate for world class CSat • ShoreTel end users are happy 33

30. UC For SME and Corporate alike 34

31. ShoreTel Brilliantly simple business communication Reigersbos Case Study Month XX, 20XX

32. Reigersbos Health Centre, Amsterdam Size of deployment ShoreTel120 and 30BRI Voice Switches, ShoreTel Call Manager and 50 ShoreTel IP Telephones Benefits of ShoreTel • A reliable communications platform to help improve efficiency and quality of patient and emergency services • Staff accessibility through any phone device from any location • Rapid cost savings • Highly scalable for future growth and feature enhancements without requiring forklift upgrades “Appointments are now booked much faster than before, and the quality of our patient service has increased. With ShoreTel Call Manager doctors are now accessible regardless of their location.” Petra Donker Centre Manager

33. Reigersbos Health Centre, Amsterdam Benefits of ShoreTel • Scalable for future growth • Office Anywhere delivering faster access to Doctors & Knowledge workers • Microsoft Outlook integration for personalized call handling • Minimized unanswered calls • Ease of Use for end users • You Tube training resources • Call recording for knowledge sharing • Reduced mobile costs “Appointments are now booked much faster than before, and the quality of our patient service has increased. With ShoreTel Call Manager doctors are now accessible regardless of their location.” Petra Donker Centre Manager

34. TMTS ShoreTelBenelux distributer Please send TMTS your request and they will bring you in contact with the best reseller in your region or branch. • TMTS is the supplier for the IT and Telecom specialist. • Pricing information available (mail your request to info@tmts.nl). • Sales training. • Technical training. • Helpdesk support. • ShoreTel focused. • Pre sales support. • After sales support. 38

35. Thank You!