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ServicePoint End User Training & Homeless Management Information System (HMIS) Training

ServicePoint End User Training & Homeless Management Information System (HMIS) Training. Fairfax-Falls Church Community Partnership to Prevent and End Homelessness.

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ServicePoint End User Training & Homeless Management Information System (HMIS) Training

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  1. ServicePoint End User Training & Homeless Management Information System (HMIS) Training

  2. Fairfax-Falls Church Community Partnership to Prevent and End Homelessness • The Office to Prevent and End Homelessness was established within the Fairfax County Government to manage, coordinate, and monitor day-to-day implementation of the plan to end homelessness, assure coordinated execution of the work of the Interagency Work Group, be the staff to the Governing Board, track success, communicate with the larger community, and coordinate with the Consumer Advisory Council. • The Fairfax-Falls Church community has committed to ending homelessness in 10 years. This commitment requires that no later than December 31, 2018, every person who is homeless or at risk of being homeless in the Fairfax-Falls Church community is able to access appropriate affordable housing and the services needed to keep them in their homes. Fairfax County’s 10 Year Plan to End Homelessness • http://www.fairfaxcounty.gov/homeless/fairfax_strategy_end_homelessness.pdf Find out more: • http://www.fairfaxcounty.gov/homeless/

  3. OPEH Staff • Dean Klein, Director • Tom Barnett, Program Manager, 703-493-0769: primary responsibility is to ensure that the programs under contract with the Office to Prevent and End Homelessness contribute to the goals laid out in Ten-Year Plan. Also currently manages parts of newer Community Case Management programming. • Debbie Scaggs, Singles Housing/Hypothermia Prevention Manager, 703-324-9507: Grants management of singles programs, provide policy direction, monitoring and support for monitoring, support for singles shelter programs. Provides support to manage the activities of various work groups. • Mike Finkle, Family Housing and Homeless Services Manager, 703-324-9507: Grants management of the Federal RISE PSH and CHRP Transitional housing programs. Provides policy direction, monitoring and support of emergency family shelter programs, motels, and apartments. Provides support in planning and managing the activities of the Inter-agency Housing Options Committee and in development and coordination of housing options with the FCRHA and other housing providers.

  4. Bill Macmillan, Data Analyst, 703-324-4657: Serves as the county’s point-of-contact with the U.S. Department of Housing and Urban Development (HUD) for homeless assistance program and policy communications. Manages the annual community application process for County and nonprofit HUD Homeless Assistance funding through the Continuum of Care process. Also manages the annual Point-in-Time count. • Toya Codjoe, Services Blueprint, 703-324-9490: oversee committees for the services blueprint. • Glynda Mayo-Hall, Partnership Development Manager, 703-324-5237: Serves as the partnership, business, faith, and community engagement manager initiating opportunities within the community to build capacity and leverage new resources while coordinating the development of new partnerships that directly impact the successful completion of the 10 Year Plan to Prevent and End Homelessness.  Serves as an essential member of the OPEH Management Team, providing benchmark and program analysis information, resources, ideas, analysis and recommendations for program development, implementation of new partnerships, engaging businesses, non-profit organizations, civic and faith based communities, and other county agencies. • Viola Coleman, Administrative Assistant, 703-324-9489:  Develops and manages partnership on homelessness website and county agency intranet, develops and manages monthly e-newsletter and other marketing collateral, coordinates governing board meetings, manages partnership fund, responds to homeless client inquiries via mainline and in-person. Oversees supply provision; room reservations; equipment maintenance; director’s calendar, office space and meetings; travel and procurement; event coordination; document creation and maintenance; and serves as FOCUS liaison.

  5. Julie Maltzman- Continuum of Care Lead Manager, 703-324-3965: Serves as the county’s point-of-contact with the U.S. Department of Housing and Urban Development (HUD) for homeless assistance program and policy communications. Manages the annual community application process for County and nonprofit HUD Homeless Assistance funding through the Continuum of Care process. Also manages the annual Point-in-Time count. • Amanda McGill-

  6. HMIS Support from OPEH • Nikki Thomas-CampbellInformation Systems Manager, 703-324-3284 • Responsible for the day-to-day management of information systems including ServicePoint/HMIS for Fairfax County. • Creates and manages over 130 programs within the ServicePoint System. • Ensures data quality measurements are true and accurate. • Responds to requests for additional support from partners. • Oversees contracts with vendors for phones and support. • Oversees budget for contracts

  7. Bowman Systems • Contract for dedicated user support • Currently Barbara Schultheiss • Responsible for trainings and data quality processes

  8. Who do I contact for HMIS Help? • Nikki Thomas-Campbell: Information Systems Manager • Nikki.Thomas-Campbell@fairfaxcounty.gov • Barbara Schultheiss: Bowman Systems HMIS Consultant, 703-324-2396 • Barbara.Schultheiss@fairfaxcounty.gov • Stacey Matthews: Bowman Systems HMIS Consultant, • Stacey.Matthews@fairfaxcounty.gov • Temporary while Barbara is on leave

  9. From the Director For our Community Partnership to prioritize and embrace our collective goals through the 10-Year Plan requires increased transparency, data reporting and analysis of the progress we make each year. –Dean Klein

  10. What is ServicePoint? ServicePoint is a tool that helps by providing client, referral tracking, case management, agency and program tracking. • ClientPoint is the module used to enter, edit, view, and print client information. Client information can be shared among agencies to the desired extent of each agency. • ShelterPoint is the module used to manage real-time shelter check-in for shelters by utilizing a bed list to track who was in the shelter on a particular day.

  11. What is an HMIS? • Web-based software application used to record and store client-level information. • ServicePoint utilizes the Advanced Reporting Tool (ART), which provides reports for agencies to see trends, populations, and demographics. Organizations can use reports for fundraising, improved organizational efficiency among other things. • ServicePoint is HUD-compliant, HIPAA-compliant, and fully-encrypted.

  12. Goals & Objectives of Today’s Training • Learn the importance of data and what it is used for • Understand and learn how to use ServicePoint • Learn the data elements input into HMIS • Learn and understand the concept of your program(s) workflow

  13. Today’s Agenda 8:30 AM: Introductions (please introduce yourself, agency, and your position) • Log into the HMIS training website: www3.servicept.com/training/fairfax (it will say your password has expired and change your temporary password 9:00 AM: HMIS Workflow and training • Search/Create Client • Create a household of at least 3 people • ROI • Entry into program 10:15-10:30 AM: Break 10:30 AM: Client Details • Assessments • Goals • Self-Sufficiency Matrix • Update for the other two clients in household 12:15-1:30 PM: Lunch 1:30 PM: • Review of Morning Session • Service Transactions • Bed Lists • Log into HMIS live site: www3.servicept.com/fairfax (it will say your password has expired and change your temporary password). • User Certification • Training Evaluation located at: http://www.surveymonkey.com/s/YTMF3ZB 4:00 PM: Questions & Answers

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