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The Service Track Concept

The Service Track Concept. Eugene Khokhlov, Manoj Tulala, Yiwen Sun, and Rob Youmans 11/29/05 University of Illinois at Chicago. The Service Track Concept.

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The Service Track Concept

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  1. The Service Track Concept Eugene Khokhlov, Manoj Tulala, Yiwen Sun, and Rob Youmans 11/29/05 University of Illinois at Chicago

  2. The Service Track Concept Service Track is an interactive technology designed to alert the user when proactive maintenance is required in some area of his or her life.

  3. The Service Track Concept Some examples: Scheduling a doctor’s appointment Getting an oil change Replacing home HEPA filters

  4. Problems of Practice A lack of proactive maintenance can cause a variety of problems.

  5. Problems of Practice Possible Reasons Why People Fail to Maintain: Lack of Knowledge – People may not know how to perform routine maintenance. Intimidation – People may not feel qualified to properly perform maintenance themselves. Forgetfulness – A person may simply forget to perform scheduled maintenance. Error – A person may attempt maintenance, but might do so incorrectly.

  6. How Service Track Might Help For example: One core area that service track helps proactively maintain is a person’s vehicle. Service track reminds you what type of service you need, when you need it, and what the service will do. The Service-Track concept developed out of a recognized need for a device that could help drivers proactively maintain their lives.

  7. How Service Track Might Help But all the reminding in the world might not help if people really just don’t want to service their vehicles, or find reminders annoying… DO PEOPLE REALLY WANT THE SERVICE TRACK CONCEPT, AND DO THEY REALLY THINK IT IS A GOOD IDEA?

  8. How Service Track Might Help Here is what this class thought (n = 8)

  9. Designing Service Track Four core design criteria that were considered: Invisibility (see Dourish, 2001) Tangibility (see Price et al., 2003) Ubiquity (see Winograd, 1997) Embodiment (see Dourish, 2001)

  10. Designing Service Track - 1 Early Service Track Design – Automotive

  11. Designing Service Track - 2 Evolving Service Track Design – Virtual Devices, Multi-application

  12. Designing Service Track - Final Final Service Track Design – Totem Devices, Multi-application

  13. Designing Service Track - Final Final Service Track Design – Totem Devices, Multi-application

  14. Final Design • USB Totem Service Track System • The totems are stored near your front door to warn you when action is required. • Totems flash when that item requires maintenance, store information, and can interact with home or automotive databases. • Totems can interact with shop employees to provide them with information about your car, home, etc.

  15. Final Design USB Totem Service Track System DEMONSTRATION!

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