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ACCURACY OF DELIVERY CAMPAIGN

ACCURACY OF DELIVERY CAMPAIGN. Consumer Affairs. 3 ZIP Codes in each Pilot Site ADI/CSM Oversampling Solicited Customer Feedback Selected Best Practice Site Tools Pilot Test: PQs III and IV, FY03. ACCURACY OF DELIVERY CAMPAIGN. Background. ACCURACY OF DELIVERY CAMPAIGN.

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ACCURACY OF DELIVERY CAMPAIGN

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  1. ACCURACY OF DELIVERY CAMPAIGN Consumer Affairs

  2. 3 ZIP Codes in each Pilot Site ADI/CSM Oversampling Solicited Customer Feedback Selected Best Practice Site Tools Pilot Test: PQs III and IV, FY03 ACCURACY OF DELIVERY CAMPAIGN Background

  3. ACCURACY OF DELIVERY CAMPAIGN All Pilot Sites Misdeliveries: Significant Decrease of 15 % Reporters Experiencing a Misdelivery: Significant Decrease of 11 % Results - Accuracy of Delivery Indicator (ADI)

  4. ACCURACY OF DELIVERY CAMPAIGN All Pilot Sites Showed 2 % improvement for "Delivery of mail to the correct address" category. 25 % improvement was also shown for responses in the "Delivery of forwarded mail within reasonable number of days“. Results: CSM-R (Excellent/Very Good)

  5. National Plan Consumer Affairs

  6. ADC NATIONAL PLAN Communication Plan Key Messages: • Deliver it right. First Time. Every Time. • Customers and Mailers expect accurate delivery. • Carriers and Clerks are expected to “be the final accuracy check” before delivery. Key Vehicles: • National: Existing communication vehicles (NewsLink, NewsTalk, Postal Vision, etc.). • Local: Videos, Posters, Service Talks. • Customer Brochure.

  7. ADC NATIONAL PLAN • Misdelivery Complaint Handling Process • Misdelivery Log • Carrier Alert Cards • Accurate Delivery Verification Card • Vacant Mail Box/New Resident card • Customer Letter Toolkit

  8. ADC NATIONAL PLAN Service Measurement Elements • Customer Satisfaction Measurement - Residential • Delivery of Mail to Correct Address • Received Mail Intended for a Different Address • Received Mail Addressed to a Previous Resident • Delivery of Forwarded Mail to Correct Address • Accuracy of Delivery Indicator • Percent of Mail Pieces Misdelivered • My Post Office • Number of Misdelivered Cases

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