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Cross cultural communication issues from the control room

Cross cultural communication issues from the control room. ICAEA, Paris April 2013. Activity. Listen to a short pilot/ATCO exchange Group discussion: Identify causes of misunderstanding linguistic and cultural Consider could have been done better. Audio. . TWG103. . OMA885.

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Cross cultural communication issues from the control room

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  1. Cross cultural communication issues from the control room ICAEA, Paris April 2013

  2. Activity • Listen to a short pilot/ATCO exchange • Group discussion: • Identify causes of misunderstanding linguistic and cultural • Consider could have been done better

  3. Audio  TWG103  OMA885

  4. Group discussion • Discuss the following: • What happened? • What was the cause of the incident? • How did the pilot/ATCO language interface affect the communication? • How did linguistic competence affect the communication? • How did culture affect the communication interface? • Is there anything either party could have done to improve the effectiveness of the communication?

  5. Cultural and communication

  6. Audio  TWG103  OMA885

  7. ATC TGW103 confirm ready for departure. • Pilot Affirm TGW103. • ATC TGW103 roger: hold short of runway via Echo 21. • Pilot Line up Echo 21, TGW103. • ATC • ATC TGW103 hold short of Runway 01 Left due to landing traffic and sequence from 01 Right. • Pilot one…left TGW103. Not heard • Pilot TGW103 just be advised that we are past the hold short line. • ATC TGW103 confirm hold short of runway now? • Pilot We are holding short (that) we are on the hold short line just a few metres past. • ATC TGW103 confirm you not beyond the holding line. • Pilot Affirm that’s what I’m telling you we are a few metres past the hold short line. • ATC TGW103 roger hold short of Runway 01 Left due to landing traffic. • Pilot Hold short 01 Left and just to say one more time we are on the runway side over the yellow line. • ATC Silence • Pilot2 Suvarnabhumi OMA885, good morning. Established localizer 01 Left. • ATC OMA885 Tower, good morning. Continue approach Runway 01 Left. • Pilot2 Continuing 01 Left, OMA885. • ATC TGW103 confirm not beyond the yellow line holding point Runway 01 Left. • Pilot Yes mam we are beyond to the yellow line we are on the runway side of the yellow line. • ATC TGW103 ( ) TGW103 Runway 01 left cleared for take-off TGW103: pausing hesitation repetition • Pilot Ah TGW103 holding position we have traffic on short final insight. • ATC TGW103 roger hold short of runway sir. • Pilot Wilco TGW103. • ATC OMA885 wind 060 degrees 10 knots Runway 01 left cleared to land. • Pilot2 Cleared to land 01 left OMA885.

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