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CCW Access and Logon

CCW Access and Logon. CCW. CCW is an online resource to help collaborate with other departments to more quickly resolve customers’ issues and complaints. CCW is a workflow tool that lets associates and supervisors open, route, and track existing customer investigations and complaints. CCW.

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CCW Access and Logon

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  1. CCW Access and Logon

  2. CCW • CCW is an online resource to help collaborate with other departments to more quickly resolve customers’ issues and complaints. CCW is a workflow tool that lets associates and supervisors open, route, and track existing customer investigations and complaints.

  3. CCW • From CCW, you can: • Open a route • Escalate its priority. • Change actions on escalated mail routes. • Review a borrower’s Service Level Quote (SLQ). • Track existing complaints. • Work a request. • Next, you will learn how to log onto and out of CCW.

  4. Logging onto LoadIcons • To access CCW through LoadIcons, you must have access to the One Desk Application folder. Here is how you log onto LoadIcons before you access CCW: • 1. Click the One Desk Application folder on your desktop. • 2. Click the [Start] icon on your desktop and select All Programs > Business Applications > LoadIcons 1.0. • See the next slide for an example image

  5. Logging onto LoadIcons

  6. Logging onto LoadIcons • The LoadIcons – Login box appears. • Next: • 3. Type your Load Icons user name in the [User Name] field. • 4. Type your Load Icons password in the [Password] field. • See the next slide for an example image

  7. Logging onto LoadIcons • The Load Icons dialog box appears.

  8. Logging onto LoadIcons • 5. From the Load Icons dialog box, click [CS Phone]. • See the next slide for an example image.

  9. Logging onto LoadIcons

  10. Logging onto LoadIcons • The 80/20 CCW screen, the Messages of the Day box, and the Lending Portal Login box appear. • See the next slide for an example image.

  11. Logging onto LoadIcons

  12. Logging onto LoadIcons • After reading the Messages of the Day: • 6. Click [Cancel] to exit the message box. • See the next slide for an example image.

  13. Logging onto LoadIcons

  14. Logging onto Lending Portal - MSP • In the [Lending Portal Login] box, take the following steps: • 7. Type your username in the [Username] box. • 8. Type your password in the [Password] box. • 9. Click [Login]. • See the next slide for an example image.

  15. Logging onto Lending Portal - MSP

  16. Logging out of CCW • To exit CCW, click Applications > Exit,or click the [Exit] button on the 80/20 window and the Inbox.

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