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Enhanced Bentley Support Communities: Empowering Users Globally

Upgrade your support experience with Bentley's improved community platform. Engage with experts, find solutions easily, and access product updates. Join industry groups, share best practices, and become a Bentley-empowered MVP.

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Enhanced Bentley Support Communities: Empowering Users Globally

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  1. Support Communities Site upgrade/migration update

  2. Support Communities • Increase user satisfaction • Provide an easy way to find knowledge • Give everyone instant access to solutions to issues • Product Information and Announcements • Interact with Peers, Experts, and Bentley Colleagues • Join an Industry Community • Share Best Practices and Solutions • Become a Bentley-empowered Most Valuable Professional (BeMVP)

  3. Support Communities • Provide proactive support • Known issue alerts and self-healing • Promote adoption of new features • Not just English • Taking localization into account • Gain support efficiencies • Minimize ”easy”/repeat questions (answers are online) • Allow for more focuson complex issues • Extend insights, support reach, market influence • Facilitate business scalability

  4. Increased Value to Bentley SELECT

  5. Getting There Direct to Be Communities • http://communities.bentley.com/ Via Bentley CONNECT • http://apps.bentley.com/bentleyconnect/ Via RSS feeds Via www.Bentley.com

  6. Community Look and Feel

  7. Community Look and Feel

  8. Community Look and Feel

  9. Product Category

  10. Forum – Your Discussions

  11. Forum – Verified Answers

  12. Question or Discussion?

  13. Forum – Verified Answers

  14. Improved Search

  15. Filter Your Search

  16. Useful Places • The Bentley Institute Blog • Posts about current training availability: • Free training includes: • Online QuickStart courses • 2013 LEARNing Conference Materials, e.g. The Building Track Learning Path:http://learn.bentley.com/app/Public/ViewLearningPathDetails?lpId=104237

  17. Coming Soon! • Project-related communities • Including things like IM abilities for project constituents • Ideation • Calendars • Product documentation and ReadMes • Reuse of information across other Web properties • Closer connection with webinars

  18. Coming Soon! • Role-based access • Mobile experience • Easier navigation and content harvesting • Reputation • Among a number of other things

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