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Enhancing Train Journeys: Fostering Social Interaction Among Passengers

This research examines how to promote meaningful social interactions among train passengers to enhance their travel experience. Conducted by Tiago Camacho at the Queensland University of Technology's Urban Informatics Research Lab, the study investigates activities undertaken during journeys, their impact on perceptions, and the role of technology in facilitating connections. Drawing on the cooperative research approach, it emphasizes the importance of context and social norms to mitigate concerns and foster engagement among individuals during transit, ultimately leading to improved service quality and positive feelings.

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Enhancing Train Journeys: Fostering Social Interaction Among Passengers

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  1. TrainRoulette Promoting Situated In-Train Social Interaction Between Passengers Tiago Camacho Queensland University of Technology (QUT) Urban Informatics Research Lab Cooperative Research Centre (CRC) for Rail Innovation Co-Authors: Assoc. Prof. Marcus Foth Prof.AndryRakotinirainy

  2. Making train journeys more interesting

  3. Beyond efficacy or efficiency

  4. (Ettema, 2012) Service Quality Rail Service Perceptions Activities Undertaken Activities undertaken impact perceptions

  5. Exploit context to promote engagement

  6. Technology for escapism – Get me out of here!

  7. Technology for expanding

  8. Love Seats Campaign (Nordahl, 2012) Meaningful social connections lead to positive affection

  9. Social connections leading to better perceptions

  10. ICT to mediate the social interaction

  11. Taps into the need of relatedness

  12. Backstage vsFrontstage (Goffman, 1969) Interaction shaped by norms and concerns

  13. Interaction more likely if background established

  14. What we do while travelling contributes to our perceptions Journeys lack interest. People try to escape ICT useful to interconnect people within the space Mitigating concerns and establishing background makes interaction more likely

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