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Resolving Conflict

Resolving Conflict

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Resolving Conflict

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Presentation Transcript

  1. Resolving Conflict The Leadership Excellence Series July 1, 2007 Presented by David A. Enterline, ATM-B

  2. Reasons for Conflict • Personalities • Issues

  3. Five Methods for Conflict Resolution • Ignoring • Smoothing • Forcing • Compromising • Collaborating

  4. Collaboration • Allow all parties to speak • Identify areas of agreement • Identify areas of disagreement • Search for solutions • Reach a consensus

  5. Reasons for Conflict • Personalities • Issues