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Accelerating Peak Performance

Don MacPherson President & Co-Founder. Accelerating Peak Performance. jjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjj. QUALITY. S ERVICE. FAIR VALUE. Q+S+FV=CSAT. E+C+D=P. CAPABILITIES. Tools/Resources Training

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Accelerating Peak Performance

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  1. Don MacPherson President & Co-Founder Accelerating Peak Performance jjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjj

  2. QUALITY

  3. SERVICE

  4. FAIR VALUE

  5. Q+S+FV=CSAT

  6. E+C+D=P

  7. CAPABILITIES Tools/Resources Training Employee Involvement Teamwork Performance Management

  8. CAPABILITIES

  9. DIRECTION Communication Goal Clarity Customer Focus Quality Emphasis Clear Values

  10. The number of mobile-only Internet users to increase 56-fold in the next five years.

  11. Information flow over smart phones to increase 47-fold in the same period.

  12. DIRECTION Communication Goal Clarity Customer Focus Quality Emphasis Clear Values

  13. 30 to 1

  14. ENGAGEMENT The level of an employee’s psychological investment in their organization.

  15. 5 6

  16. ENGAGEMENT 10% Fully Engaged 22% Moderately Engaged 36% Under Engaged 32% Disengaged

  17. / • 2 4 • 3 • 7

  18. 7.5

  19. ENGAGEMENT DRIVERS Recognition Personal Accomplishment Career Development Belief in Senior Leadership Compensation

  20. Recognition

  21. What’s been the most meaningful recognition you can remember? How did it make you feel?

  22. Personal Accomplishment

  23. Personal Accomplishment

  24. Career Development

  25. Belief in Senior Leadership

  26. Compensation

  27. / • 4 6 • 9 • 3

  28. Work is an imperfect place. Accepting that is a step toward success.

  29. What can you do right now?

  30. Can every employee reach their performance potential?

  31. Don MacPherson President & Co-Founder dmacpherson@modernsurvey.com 612-399-3837 Twitter: @macpherson_d Website: www.modernsurvey.com Blog: http://www.modernsurvey.com/author/don-macpherson Twitter: @modern_survey jjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjj

  32. Don MacPherson President & Co-Founder dmacpherson@modernsurvey.com 612-399-3837 Twitter: @macpherson_d Website: www.modernsurvey.com Blog: http://www.modernsurvey.com/author/don-macpherson Twitter: @modern_survey jjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjj

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