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PRESENTATION TO THE 2012 AFRICA SMME CONFERENCE 27 SEPTEMBER 2012 STELLENBOSCH

PRESENTATION TO THE 2012 AFRICA SMME CONFERENCE 27 SEPTEMBER 2012 STELLENBOSCH. By: Kaybee Motlhoioa Executive Manager: Corporate Serives. THE PUBLIC SECTOR SMME PAYMENT ASSISTANCE HOTLINE SUCCESSES, CHALLENGES AND OPPORTUNITIES. BACKGROUND. Introduction

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PRESENTATION TO THE 2012 AFRICA SMME CONFERENCE 27 SEPTEMBER 2012 STELLENBOSCH

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  1. PRESENTATION TO THE 2012 AFRICA SMME CONFERENCE 27 SEPTEMBER 2012 STELLENBOSCH By: Kaybee Motlhoioa Executive Manager: Corporate Serives

  2. THE PUBLIC SECTOR SMME PAYMENT ASSISTANCE HOTLINE SUCCESSES, CHALLENGES AND OPPORTUNITIES

  3. BACKGROUND Introduction Government mandate to the dti – 2007 The dti- Seda – Hotline Service provider Establishment of the database – January/February 2009 760 Government Departments, Public Institutions at National, Provincial and local levels including all municipalities Launch of the Hotline – 21 September 2009 68% registration on database

  4. HOTLINE PROCESS FLOW

  5. HOTLINE STATISTICS AS AT 14 SEPTEMBER 2012

  6. CHALLENGES • Challenges faced by SMME Service Providers (SPs) • SPs not informed of requirements for payment • SPs not issued with a PO • SPs appointed verbally (fear of reprisals if not done) • Requests for additional services/products without proper amendments or variation orders • Invoices forwarded to wrong divisions within the Department or Public institution • Invoices lost or misplaced • Requests to SPs submitted by e-mail or letter but not followed up by a formal PO • Preferential payment of invoices because of contacts within • “Mr Signature” refusing to authorise payment

  7. CHALLENGES • Challenges faced by Government Entities • Quality of work/goods from SPs • Unfinished work by SPs • SP continuing with service even after the lapse of the contract period • Failure to submit original tax clearance certificates • Failure to inform departments of change in company name or banking details • Lack of continuity when Government officials are moved from original positions • Late submission of invoices – date of delivery vs invoice date • SPs claiming VAT even tough they are not VAT registered • SPs providing service/products without an official PO • SPs asking officials within to cut corners to expedite their payment • Piling of invoices by officials to process them in a batch

  8. CHALLENGES • Challenges faced by the Hotline • Subcontractors unable to log calls • SPs not knowing the unit or division they rendered services to • SP unable to provide PO or invoice numbers • Lumping of more than one invoice into a single payment request • Expectation from SPs to be paid by the Hotline • SPs lodging calls against Schedule 2 entities which have been excluded from the Hotline • Inability by SPs to provide the full banking details • Turnaround time for calls which have been escalated – SP expectation vs real turnaround time

  9. HOTLINE • What the Hotline is not.. • Watchdog • Mediator • Enforcer • What the Hotline is.. • Facilitator • Evaluator • Educator

  10. CONTACT DETAILS Contact Details for the Hotline Toll Free No. 08607663729 Fax No. 012 452 1458 Website www.acall.co.za E-mail smme@acall.co.za

  11. THANK YOU

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