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CRC Interactive Voice Response System

CRC Interactive Voice Response System Interactive Surveys, Gathering & Disseminating Data How your study can benefit from this CRC Resource (Carlos Orozco, BS - Clinical Research Center Informatics) April 29, 2011. CRC Interactive Voice Response System. Why?

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CRC Interactive Voice Response System

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  1. CRC Interactive Voice Response SystemInteractive Surveys, Gathering & Disseminating Data How your study can benefit from this CRC Resource(Carlos Orozco, BS - Clinical Research Center Informatics) April 29, 2011

  2. CRC Interactive Voice Response System • Why? • Facilitate traditional telephone data collection • Leverage labor intensive tasks with the use of IVRs

  3. CRC Interactive Voice Response System • Background • NIH & NIMH Awarded over 1 Million in grants to TeleSage to develop IVR based on IRT

  4. CRC Interactive Voice Response System TeleSage has developed its survey software products with the help of National Institutes of Health innovative technology grants as well as capital investment from other parties.

  5. CRC Interactive Voice Response System • Advantages • Fully automated surveys • From simple to complex branching logic • Simple design & implementation • 4 Week average project cycle from design to implementation • Inbound & Outbound call support • Live call forwarding/transfer • Custom voice prompts • MySQL database backend • Data retrieval using REDCap • Over two years of IVR programming & design experience

  6. CRC Interactive Voice Response System • Sample IVR Applications • Longitudinal studies • Satisfaction or follow-up surveys • Applicant screening • Study hotline

  7. CRC Interactive Voice Response System Design Template

  8. CRC Interactive Voice Response System Call Schedule

  9. CRC Interactive Voice Response System Workflow Complete design template * Review with CRC Informatics * Implement modifications/corrections * Test project is built & tested * Implement modification/corrections * Test new modification * Project is moved to production status

  10. CRC Interactive Voice Response System • How do I request access to the resource? • Contact Carlos Orozco @ 3-2144 (carlos.orozco@vanderbilt.edu) http://www.mc.vanderbilt.edu/crc/informatics

  11. CRC Interactive Voice Response System • LIVE DEMO

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