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The Ordinary World of OSR

….. “it is time for research institutions to adopt long term, sustainable approaches to cost control. Continuous Process Improvement (CPI) can have a dramatic effect on productivity, cost and quality within the Research setting.” (Axelrod, 2011). The Ordinary World of OSR.

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The Ordinary World of OSR

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  1. ….. “it is time for research institutions to adopt long term, sustainable approaches to cost control. Continuous Process Improvement (CPI) can have a dramatic effect on productivity, cost and quality within the Research setting.” (Axelrod,2011)

  2. The Ordinary World of OSR Chaos...dust ..particles

  3. Overwhelming waves of work

  4. In October of 2011, Our President, Jim Hendricks begins meeting with the OSR team.He does 3 crucial things

  5. Reassures a very uncomfortable manager 1

  6. Provides top cover 2

  7. He helps us to establish simple rules and really enforces them ResAdmin No status updates Trouble shooting line 3

  8. We learned about Visibility

  9. We learned about One Piece Flow and First-In, First-Out

  10. Standard Work and Reliable Methods

  11. Workflow RAPID LINE (3 Days) BATTERS BOX ResAdmin CRADLE TO GRAVE (CTA + Negotiations) PARTY LINE (Everything else)

  12. The Batters Box 7% 30 Transactions per day Which begets…

  13. The Rapid Line 20% Which begets…

  14. The Party Line 65% Which begets…

  15. Cradle to Grave Line 8%

  16. It is no longer about who is the most organized but how the WORK is best organized

  17. The Central Office Divas If we become a true team, how will I outshine everyone? What can I do to disrupt this process? I function well in chaos! …some of us liked it the way it was

  18. The Primary Investigators accuse….. Unsustainable! Lacking Customer Service IMPERSONAL THE IRON CURTAIN

  19. The Department Administrator Pleeeeeze… I thought we were friends? Who can I blame? I can’t hide my mistakes!

  20. In the End…our Divas will laugh..

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