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Usability Certification

Usability Certification. Gateway CHI, January 30, 2002 Charlotte Schwendeman Director, UCD and Usability Perficient (formerly Vertecon). UK UPA Survey. Should there be a recognized accreditation scheme for UK usability professionals?. UK UPA Survey.

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Usability Certification

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  1. Usability Certification Gateway CHI, January 30, 2002 Charlotte Schwendeman Director, UCD and Usability Perficient (formerly Vertecon)

  2. UK UPA Survey Should there be a recognized accreditation scheme for UK usability professionals?

  3. UK UPA Survey Which of the following should UK usability accreditation be based on?

  4. Is usability certification viable? • Working group formed at the invitation of the Usability Professionals’ Association (UPA) • Met in November, 2001 in Salt Lake City

  5. Nigel Bevan, Serco Usability Services UK UPA EC UsabilityNet Project Jonathan Early, Lloyds Register British Computer Society HCI Specialist Group Julie Nowicki, Optavia UPA Stephanie Rosenbaum, Tec-Ed Charlotte Schwendeman, Perficient Bill Saiff, Fannie Mae Eric Strandt, Northwestern Mutual Don Williams, Microsoft Larry Wood, Brigham Young University UPA Whitney Quesenbery, Cognetics Working Group United Kingdom Japan • Masaaki Kurosu, NIME • SIG Usability - Japan United States • Alan Colton, Surgeworks • Donald Day, Intuit

  6. Working Group Goals • If usability certification is viable: • Determine the criteria for certification • Determine the certification process • Determine the scope and mission of a certification consortium

  7. Stakeholders • Identified and prioritized key stakeholders: • Purchasers of usability services • Usability professionals • Usability aware employers • Entry level practitioners • Usability consultancies • Usability training organizations • Positive / negative impacts of certification for each of the key stakeholders

  8. Competitor Analysis

  9. General Guidelines for Certification • Certification process and criteria • Define a minimum standard • Inclusive rather than exclusive • Promote professional development and excellence • What it’s NOT: Small cadre of elite individuals • The process should assess the candidate’s: • Knowledge • Skills • Usability aptitude • Whether a candidate has a relevant mindset • Entire User-centered design (UCD) field; not just usability testing and evaluation • Candidates will need to subscribe to an ethical code of practice. • Software Engineering Code of Ethics and Professional Practice

  10. Preferred Approach for Certification • Based on core competency + elective specialties • Points for: • Sufficient background / experience equivalent to a threshold score • Industry experience • University programs in HF and related fields • Work experience peer references • Possible process: • Submission of a brief describing the use of UCD on a project • How / why UCD principles / techniques were or were not used • Written exam • Problem solving style questions • Essay responses • Structured interviews with multiple assessors approved by the consortium

  11. Certification Core Competencies • Prior work done in UK and Europe • Technical Report: Technical Competencies for User-Centered Design Professionals • Based on ISO 13407, “Human-centred Design Processes for Interactive Systems” (1999): • Plan and manage the human-centered design process • Understand and specify user and organizational requirements and context of use • Produce design solutions • Evaluate designs against requirements • For ISO 13407, see www.usabilitynet.org/certification

  12. Governing Body • Consortium • Not-for-profit • International • Representatives of professional bodies • Representatives of major companies

  13. Next Steps • Interactions article • Engage the usability community • SIGCHI (ACM’s Special Interest Group on Computer-Human Interaction) • CHI 2002, Minneapolis, MN, April 20-25 • www.acm.org/chi2002 • SIG: “A Proposed Scheme for Certifying Usability Practitioners” • UPA (Usability Professionals’ Association) • UPA 2002, Orlando, FL, July 8-12 • http://www.upassoc.org/new/conferences/2002/index.html • Workshop: “Certifying Usability Professionals: How Can Competence Be Assessed?” • STC (Society for Technical Communication) • 2002 Conference, Nashville, TN, May 5-8 • http://www.stc.org/conferences.html • HFES (Human Factors and Ergonomics Society) • 2002 Annual Conference/Meeting, Pittsburgh, PA, September 3-7 • http://www.hfes.org/meetings/2002menu.html • BCS HCI (British Computing Society Human-Computer Interaction) • APCHI (Asia Pacific Computer-Human Interaction) • UK UPA (UK Usability Professionals’ Association) • IFIP Congress

  14. Next Steps • UPA survey • Personas based on UPA Survey • Obtain startup funding • Corporations • Organizations • Grandfathering scheme • White paper for standard responses to inquiries

  15. Adjunct Activities • Promote professional development and excellence • UPA committee on curriculum development

  16. Questions Ideas Suggestions or To-Dos

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