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Management Information Systems

Management Information Systems. Dr. Cihan Cobanoglu, CHTP University of Delaware. Outline. MIS Strategic Alignment General Technology Terminology Networks LAN, WAN, MAN Wireless Networks Network Security. Outline (cont.). Hotel Technology PMS PMS Interfaces E-Procurement

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Management Information Systems

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  1. Management Information Systems Dr. Cihan Cobanoglu, CHTP University of Delaware

  2. Outline • MIS • Strategic Alignment • General Technology • Terminology • Networks • LAN, WAN, MAN • Wireless Networks • Network Security

  3. Outline (cont.) • Hotel Technology • PMS • PMS Interfaces • E-Procurement • OTA & HTNG • System Design • System Selection • System Conversion • FUTURE!!!

  4. Survey • Let’s take the survey!

  5. MIS Map • Draw a technology map of your hotel. PMS (Fidelio)

  6. Introduction to Systems Management

  7. “I think there is a world of market for maybe five computers” Thomas J. Watson Chairman IBM, 1943

  8. Evolution of Technology • 1844- Telegraph • 1876- Telephone • 1902-Electric typewriter • 1910- Radio • 1915- Coast to coast telephone conversation • 1946- First electronic computer • 1970- Floppy disks • 1990’s - Internet

  9. A moment to think!!! Future???

  10. Advantages of IT • Labor productivity • Organizational efficiency • Enhanced decision making • Reduced operating costs • Increased Information Accuracy • Increased revenues • Greater guest satisfaction • Improved controls

  11. IT Advantages (cont.) • Communication • Faster • 24/7/365 • Easier • Anywhere • E-commerce/Internet

  12. Disadvantages • Security Issues • Privacy • Ergonomics • Maintenance • Cost • Availability • Updates

  13. How to get the advantages? • Strategic Alignment • Business strategy and business infrastructure are aligned • What does this mean? • Mission Statement • Technology Mission

  14. Some Examples • McDonald’s • Wifi • Credit Card in Drive Through

  15. 1500 Calories!!!

  16. Some Examples • The Monster Thickburger consists of: • Two charbroiled 100 percent Angus beef patties, each weighing in at a third of a pound • Three slices of American cheese • Four crispy strips of bacon

  17. Airline Phones

  18. Your Hotel • Think about your last 3 IT investments • Were they all strategically aligned?

  19. Question to think about • Computer technology is changing everyday. So, is it wise to invest a fortune on a certain computer system? ?

  20. MIS • Enable managers to better monitor and administer business transactions and activities • provide high level of operational and internal control over business resources • produce timely and comprehensive reports formatted to the specific needs of managers

  21. Shaped Data Decision Making Rules RAW DATA Reservations/Front Office/Sales/POS/Accounting, etc. INFORMATION Information Processing SIMULATION

  22. System Manager • Small properties vs. large properties • Responsibilities: • Hardware & Software • Optimal Performance • Evaluating system performance • Training system users • Guarding & Preserving • System library • Information plan

  23. Information & Communication • Generation and transfer of information is critical to today’s businesses • Flow of information both mirror and shape organizational structures • Networks are the enabling technology for this process

  24. The “Manager’s Dilemma” • Technology is necessary for competitiveness • Cost of technology has decreased • Reliance on technology has increased • Number of choices have increased • Choices are both more difficult and more important

  25. General Technology Section One

  26. Introduction to Computers • Four basic components: • input device • central processing unit (CPU) • output device • storage device Monitor System Unit Printer Keyboard

  27. Computer system unit internal view

  28. I/O in Hospitality • LCD (liquid crystal display (touchscreen) • Cathoderaytubes • Hand Held Terminals • Cash Register • Point of Sales (POS) • Bar Code Reader • Scanner

  29. Central Processing Unit (CPU) • Brain • Operations System (OS)--DOS, Windows, Unix, Linux, etc. • Read Only Memory (ROM) • Random Access Memory (RAM)

  30. Read Only Memory • Holds the operating system & BIOS • Can not be written • Read only

  31. Read Access Memory (RAM) • Internal Memory • Read & Write • 16 Megabyte (MB)-32, 64, 128, 256MB… • A single page 4K (4000 characters) • Very important in performance • Temporary---not permanent

  32. Floppy Disks • Diskette • 1.4 MB --3.5 inch • 100 MB Zip Drives • Jazz Drives 1GB • Super Disk--3.5 inch--120 MB • Formatting

  33. Hard Disks • Fixed Disk • External storage device-GB’s • Two Heads • Read & Write • Permanent • Potential Problems with hard-disk • Virus

  34. Hard disk

  35. Magnetic Tapes • Like Video Tape • Magnetic • Backup purposes • Slow • Permanent

  36. Compact Disk • CD-ROM --Read Only Memory-650 MB • CD-Writeable • CD-Rewritable • Digital Video Disk (DVD) • 4X-8X-20X…..

  37. Local Area Networks

  38. Why LAN? • Increased processing and transfer requirements in many graphics-intensive applications now require significantly higher transfer rates (data, audio, image, video) • Decreased cost of storage space leads to program and file bloat, increased need for transfer capacity

  39. LANs share • Files (databases) • Resources (Printers, fax) • Programs (SAS, MS Office) • Working together • Communication

  40. LAN-MAN-WAN • LAN=ArabellaSheraton Grand Hotel • MAN=ArabellaSheraton Frankfurt Hotels • WAN=All ArabellaSheratons

  41. Basic LAN Hardware • Computers/Server(s) • Resources • Cables • Connectors (Hubs) • Network Interface Cards (Ethernet) ADVANCED • Bridges • Routers

  42. Basic LAN Software • Network Operating System • Windows NT/2000 • Novell • Network Drivers • Applications

  43. Open Systems Interconnection 7. Application Layer 6. PresentationLayer 5. Session Layer 4. Transport Layer 3. Network Layer 2. Data Link Layer 1. Physical Layer

  44. Pre-Networking • Planning • Suitability to task • Ease of use • Administration • Security • Cost • Installation • Service

  45. Pre-Networking • Flexibility • Add-on features • Compatibility

  46. Topology • Arrangement of workstations in a shared medium environment • Logical arrangement (data flow) • Physical arrangement (cabling scheme)

  47. BUS Topology • Continuous length of cable that connects two or more devices together

  48. BUS Topology • Information transfer • Terminators • Setup is simple • Expansion • Repair • Cost

  49. Central network connector (hub) Less than 100m. Expansion--hub Troubleshooting Cost—cable STAR Topology

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