Download
management information systems n.
Skip this Video
Loading SlideShow in 5 Seconds..
Management Information Systems PowerPoint Presentation
Download Presentation
Management Information Systems

Management Information Systems

89 Views Download Presentation
Download Presentation

Management Information Systems

- - - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript

  1. Management Information Systems Dr. Cihan Cobanoglu, CHTP University of Delaware

  2. Outline • MIS • Strategic Alignment • General Technology • Terminology • Networks • LAN, WAN, MAN • Wireless Networks • Network Security

  3. Outline (cont.) • Hotel Technology • PMS • PMS Interfaces • E-Procurement • OTA & HTNG • System Design • System Selection • System Conversion • FUTURE!!!

  4. Survey • Let’s take the survey!

  5. MIS Map • Draw a technology map of your hotel. PMS (Fidelio)

  6. Introduction to Systems Management

  7. “I think there is a world of market for maybe five computers” Thomas J. Watson Chairman IBM, 1943

  8. Evolution of Technology • 1844- Telegraph • 1876- Telephone • 1902-Electric typewriter • 1910- Radio • 1915- Coast to coast telephone conversation • 1946- First electronic computer • 1970- Floppy disks • 1990’s - Internet

  9. A moment to think!!! Future???

  10. Advantages of IT • Labor productivity • Organizational efficiency • Enhanced decision making • Reduced operating costs • Increased Information Accuracy • Increased revenues • Greater guest satisfaction • Improved controls

  11. IT Advantages (cont.) • Communication • Faster • 24/7/365 • Easier • Anywhere • E-commerce/Internet

  12. Disadvantages • Security Issues • Privacy • Ergonomics • Maintenance • Cost • Availability • Updates

  13. How to get the advantages? • Strategic Alignment • Business strategy and business infrastructure are aligned • What does this mean? • Mission Statement • Technology Mission

  14. Some Examples • McDonald’s • Wifi • Credit Card in Drive Through

  15. 1500 Calories!!!

  16. Some Examples • The Monster Thickburger consists of: • Two charbroiled 100 percent Angus beef patties, each weighing in at a third of a pound • Three slices of American cheese • Four crispy strips of bacon

  17. Airline Phones

  18. Your Hotel • Think about your last 3 IT investments • Were they all strategically aligned?

  19. Question to think about • Computer technology is changing everyday. So, is it wise to invest a fortune on a certain computer system? ?

  20. MIS • Enable managers to better monitor and administer business transactions and activities • provide high level of operational and internal control over business resources • produce timely and comprehensive reports formatted to the specific needs of managers

  21. Shaped Data Decision Making Rules RAW DATA Reservations/Front Office/Sales/POS/Accounting, etc. INFORMATION Information Processing SIMULATION

  22. System Manager • Small properties vs. large properties • Responsibilities: • Hardware & Software • Optimal Performance • Evaluating system performance • Training system users • Guarding & Preserving • System library • Information plan

  23. Information & Communication • Generation and transfer of information is critical to today’s businesses • Flow of information both mirror and shape organizational structures • Networks are the enabling technology for this process

  24. The “Manager’s Dilemma” • Technology is necessary for competitiveness • Cost of technology has decreased • Reliance on technology has increased • Number of choices have increased • Choices are both more difficult and more important

  25. General Technology Section One

  26. Introduction to Computers • Four basic components: • input device • central processing unit (CPU) • output device • storage device Monitor System Unit Printer Keyboard

  27. Computer system unit internal view

  28. I/O in Hospitality • LCD (liquid crystal display (touchscreen) • Cathoderaytubes • Hand Held Terminals • Cash Register • Point of Sales (POS) • Bar Code Reader • Scanner

  29. Central Processing Unit (CPU) • Brain • Operations System (OS)--DOS, Windows, Unix, Linux, etc. • Read Only Memory (ROM) • Random Access Memory (RAM)

  30. Read Only Memory • Holds the operating system & BIOS • Can not be written • Read only

  31. Read Access Memory (RAM) • Internal Memory • Read & Write • 16 Megabyte (MB)-32, 64, 128, 256MB… • A single page 4K (4000 characters) • Very important in performance • Temporary---not permanent

  32. Floppy Disks • Diskette • 1.4 MB --3.5 inch • 100 MB Zip Drives • Jazz Drives 1GB • Super Disk--3.5 inch--120 MB • Formatting

  33. Hard Disks • Fixed Disk • External storage device-GB’s • Two Heads • Read & Write • Permanent • Potential Problems with hard-disk • Virus

  34. Hard disk

  35. Magnetic Tapes • Like Video Tape • Magnetic • Backup purposes • Slow • Permanent

  36. Compact Disk • CD-ROM --Read Only Memory-650 MB • CD-Writeable • CD-Rewritable • Digital Video Disk (DVD) • 4X-8X-20X…..

  37. Local Area Networks

  38. Why LAN? • Increased processing and transfer requirements in many graphics-intensive applications now require significantly higher transfer rates (data, audio, image, video) • Decreased cost of storage space leads to program and file bloat, increased need for transfer capacity

  39. LANs share • Files (databases) • Resources (Printers, fax) • Programs (SAS, MS Office) • Working together • Communication

  40. LAN-MAN-WAN • LAN=ArabellaSheraton Grand Hotel • MAN=ArabellaSheraton Frankfurt Hotels • WAN=All ArabellaSheratons

  41. Basic LAN Hardware • Computers/Server(s) • Resources • Cables • Connectors (Hubs) • Network Interface Cards (Ethernet) ADVANCED • Bridges • Routers

  42. Basic LAN Software • Network Operating System • Windows NT/2000 • Novell • Network Drivers • Applications

  43. Open Systems Interconnection 7. Application Layer 6. PresentationLayer 5. Session Layer 4. Transport Layer 3. Network Layer 2. Data Link Layer 1. Physical Layer

  44. Pre-Networking • Planning • Suitability to task • Ease of use • Administration • Security • Cost • Installation • Service

  45. Pre-Networking • Flexibility • Add-on features • Compatibility

  46. Topology • Arrangement of workstations in a shared medium environment • Logical arrangement (data flow) • Physical arrangement (cabling scheme)

  47. BUS Topology • Continuous length of cable that connects two or more devices together

  48. BUS Topology • Information transfer • Terminators • Setup is simple • Expansion • Repair • Cost

  49. Central network connector (hub) Less than 100m. Expansion--hub Troubleshooting Cost—cable STAR Topology