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P.O. Box 1584 Apple Valley, CA 92307 760-247-3303 erma

P.O. Box 1584 Apple Valley, CA 92307 760-247-3303 www.erma.com. EMPLOYEE RELATIONS. Keys to Effective Management. Performance Appraisals. Development Plans “Two Way” Appraisals 3 X 5 System Phone/PDA. The “Halo” Effect “Attitude ” “Personality ” Measurements. The Real Story.

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P.O. Box 1584 Apple Valley, CA 92307 760-247-3303 erma

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  1. P.O. Box 1584 Apple Valley, CA 92307 760-247-3303 www.erma.com

  2. EMPLOYEE RELATIONS Keys to Effective Management

  3. Performance Appraisals • Development Plans • “Two Way” Appraisals • 3 X 5 System Phone/PDA • The “Halo” Effect • “Attitude” • “Personality” • Measurements

  4. The Real Story • Appraisals aren’t about being Santa • Objective vs. Subjective • Should contain both positive and negative events • Key to documentation requirements

  5. COUNSELING • Always Private • Always Objective • Address Training Issues • Address First Time Events • Address Changes to Job • Used to Motivate Employee • May or May Not Be Documented

  6. Disciplinary Interview • Always Private • Always Documented • To Correct Behavior • To Enforce Company Policy • To Suspend • To Terminate

  7. Disciplinary Policy • Intentionally Vague • Provides More Options • Includes Human Resources or Senior Management • Actions Always Reviewed

  8. HIRING • Hiring Procedures • Human Resource’s Role • Manager’s Role • Documentation • Dispositions – Reasons for Not Hiring

  9. Acceptable Dispositions • Not Eligible for Rehire • Poor Work History • Schedule Restrictions • Unable to Contact • Unable to Verify Work History • Unsatisfactory Background Check • Unsatisfactory Reference • Wage Requirement Too High • Does Not Meet Minimum Qualifications of the Job • Accepted Another Position • Did Not Pass Drug Screen • Incomplete Application • Job Offer Refused • Limited/No Experience • More Qualified Applicant Hired • No Show To Interview • No Show To Drug Screen

  10. INVESTIGATIONS • To investigate a work situation • To investigate a complaint • Sexual Harassment • Discriminatory Allegations

  11. Sample Investigation • Interview all employees and take statements • May or may not suspend employee involved • Unpaid suspension unless allegations are proven to be false • Human Resources ALWAYS Involved

  12. CLOSING THOUGHTS • Documentation is critical • Human Resource involvement is critical • Potential Liabilities can cost millions in fines or loss of federal grant money • Your Responsibilities

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