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Our experience Some lessons learned

Our experience Some lessons learned

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Our experience Some lessons learned

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  1. Our experience Some lessons learned Ministry of Transport in Poland and World Bank Workshop on Road User Charging Systems Warsaw, 11-12 June 2007 0 IEA-eTrip presentation Iss1 Poland 2007 06 08

  2. Outline • Focus on Egis Projects • Interoperability experience: the Information Exchange Agent project in Ireland • Independent Service Providers • Conclusions

  3. Egis turnover, staff and activities in 2006 Egis turnover (2006): €382 million Total Staff: 5850 3350 Egis direct staff 2500 Operations and Maintenance companies

  4. Egis Organisation - Total consolidated balance: €173 billion - Staff Number: 35 900 - AAA rated financial organisation Caisse des Dépôts et Consignations 100% EGIS SA EgisProjects TransrouteInternational Scetauroute 100% Semaly EPAPAustralia 15 Operating ISIS EPSYSPhilippines Subsidiaries Worldwide Egis Projects Polska BCEOM Concession Investments Other engineering subsidiaries PPP & Turnkey Contracts Operation Engineering

  5. Operations and ETC Services Egis Projects has extensive experience in the field of tolling and customer relationship management for ETC services 15 projects currently in operation Operation Key Figures Length of motorways: 950 km (850 in operation, 950 when fully operational) Toll revenue: €792 million Total staff: 2 850 Number of daily toll transactions: 1.33 million Number of toll plazas (including ETC gantries): 102 Number of toll lanes: 474 Activities in Poland: A4 Katowice-Krakow: operator of the motorway together with Stalexport (STA) A2 Swiecko-Konin: investor in AWSA, system integrator and operator in AESA Egis Projects Polska office in Warsaw

  6. Toll Infrastructure in Ireland M1 Dundalk Western Bypass (Celtic Roads) M3 Clonee-Kells (Eurolink) – Op 2009 M4 Kilcock-Kinnegad (Eurolink) Eastlink, Westlink (NTR) Dublin Port Tunnel (Egis) – Op 2006 Galway to East BallinasloeICON – to be open by 2010 M50 Upgrade (Sanef) – Op 2008 Portlaoise-Castletown & CulahillBid underway – to be open by 2010 Limerick Southern Ring Road Phase IIDirect Route – to be open by 2010 Waterford Bypass (Celtic Roads) – Op 2009 Fermoy Bypass(DirectRoute) – Op 2006 Open to traffic Bids or construction in process

  7. Toll Infrastructure in Ireland • Toll projects fall under the National Roads Authority (NRA) responsibility • 6 toll projects open to traffic as of 1 January 2007 • Four existing and two new: • N8-Fermoy bypass • Dublin Port Tunnel (operated by Egis) • M50 Westlink infrastructure will be ORT by mid-2008 • At least 6 additional toll roads to be open by 2010 (on-going PPP programme) • 12 projects with toll activity in 2010 • Potentially 12 different concessionaires (and operators) • Projects are spread out across the country

  8. NRA Objectives and Activities The National Roads Authority (NRA) is actively promoting Interoperable ETC in Ireland • Defining basic interoperable rules in adherence to the EC Directive 2004/52/EC on interoperable road toll systems across Europe including the EETS (European Electronic Toll Service) • Setting contractual obligations in concession contracts, requirement for interoperable ETC facilities among toll operators • Providing a clearinghouse facility to the toll operators: the Information Exchange Agent (IEA) Aim: Offer the possibility to cross any tolled facility in the country on dedicated ETC lanes with one tag per vehicle and one national toll account

  9. IEA Functional Requirements The Information Exchange Agent (IEA): a clearinghouse to manage ETC interoperability between toll operators • Information Exchange Agent (IEA) services required: • Collation, processing and distribution of data (customer and charging information) related to ETC operations  provided by all subscribing operators (transactions, enforcement information, subscribers’ black, white and grey lists) • Preparation of monthly statements for the settlement of interoperable revenue between operators • Provision of a help-desk for toll operators in relation to such services Outsourcing system supply and operation contract on behalf of the NRA

  10. IEA Functional Requirements Information Exchange Agent From ROs and other ETC operators to IEA From IEA to ROs and other ETC operators Aggregate B/G/W Lists Relevant Transactions Monthly Balance Statements Black/Grey/white Lists Roaming Transactions Information Flows Road Operator 3 Road Operator 1 Road Operator 2 € € Balance Payments (Monthly) €

  11. IEA Contract & Organisation • Information Exchange Services Agreement: Outsourcing contract awarded to Egis for the delivery of IEA services • Contract duration: 6 months implementation, daily operations and progressive connection of new operators for 5 + 2 years • Performance-based payments • Awarded on basis of very competitive international tender process • Overall contract value: approx. €5 million • Information Exchange Agreement: multiple parties (NRA, IEA, Road Operators) interface agreement • Defines rights and obligations between the parties • Netting Agreement: among operators • Defines commercial rules in relation to interoperability (accounts settlements, roaming fees, etc)

  12. Technical Solution – Business Model ETC Service Provider (Tag Issuer) IEA Lists Issuer Receive Consolidate distribute Consolidated charging information IEA Office Payment Invoice Charging information Consolidated Lists Road Operator User Toll road service Service

  13. Status of the IEA project • It works properly! • System successfully delivered in November 2005 (6 months from award to start-up) • NRA statement: “It’s a great technical and operational success” • Key facts: • 6 Road Operators already signed up and connected to IEA • M1 Cetlic Roads • M4-M6 Eurolink • M8 Fermoy DirectRoute • Dublin Port Tunnel (NRA/Egis • M50 Westlink (NTR) • M50 Eastlink (NTR) • 2 Independent Service Providers signed up and connected to IEA (Easypass and eTrip) • Total of 8 operators connected to the IEA service

  14. Summary of success and benefits to users – 1/2 This has been the cornerstone to ETC interoperability in Ireland • In terms of technology, innovation and business model, the IEA is • A highly reliable, secure, easy to manage and scaleable technical architecture • An efficient and short implementation lead time: 6 months for the system design, development and commissioning • A simple interface for road operators and tag issuers, both on technical and commercial levels

  15. Summary of success and benefits to users – 2/2 Irish road users are being offered the long anticipated “one account – one tag – one bill” service package • In terms of convenience for Road Operators and road users, the IEA is • A centralised architecture for data exchange for all Irish toll operators and tag issuers  Means a reduced number of data links and data exchanges (N operators to one IEA, instead of N-to-N operators) • A solution enabling separation of the road operator from the tag issuer (pure service provider)  Establishes basis for the emergence of independent tag operators and/or road operators without a specific tag subscribers’ management facility

  16. Why a similar framework could be possible in Poland • Regulatory framework • Important to have a national regulator supervising all the tolling schemes (for example, in Poland) • This regulator can handle a back office which enables national management of black/grey/white lists and possibly exchange of transaction information between Toll Service Providers • This would help support technical and commercial interoperability between past and future tolling schemes • Requirement for all new schemes to be open tenders in adherence to EC Directive 2004/52/EC on interoperable road toll systems and the EETS (European Electronic Toll Service) Egis can develop and operate such a clearinghouse system within the framework of interoperability objectives of National Roads Authorities

  17. Convenience has a new name and that name is eTrip

  18. What is the eTrip activity? ETC Tag distribution – pure service provider independent from the infrastructure Customer account management A combination of three challenges: 1 - Manage its own customers as an Independent Service Provider 2 - Provide customer management services to concessionaires & car park managers 3 - Associate extra services to ETC tags distributed for tolling

  19. ETC tag distribution business model Information clearinghouse EP-Other-eTrip (tag issuers) Lists Issuer Receive Consolidate distribute Consolidated charging information Clearinghouse Office Charging information Consolidated Lists Payment Invoice Road/ Infrastructure Operator User Toll Infrastructure Service: • EP • Others Service

  20. Services proposed by eTrip to operators – 1/2 • Opening & management of ETC users’ accounts • Certification & purchasing of Electronic tags as well as management of stocks • Selling and distribution of Electronic tags to Users • Conception and distribution of leaflets promoting the ETC services • Collection of tolls from the Users' accounts and transfer of the relevant tolls to the Toll Operator bank account • Processing and transfer to the Toll Operator toll System of all White, Grey and Black lists (IEA) • Call centre & Point of Sales staff

  21. Services proposed by eTrip to operators – 2/2 • Customer website development & maintenance including customer self service space: • account opening • on-line payment • account details updates • etc • Management of a POS network and distribution partners • Management of toll free tags (exemptions) • Compliance with Toll Operator commercial policies • Provision of the customer hotline services • Reporting of all monies transferred, paid or collected • Sending of all reports to the Toll Operator

  22. Conclusions Advantages for Governments Higher take-up rate for ETC Reduce ETC management costs Reduce operating costs for infrastructure operators Lead the development of interoperability tolling/road user charging Provides platform for ‘One account – One bill – One Tag’ for all road toll users • Key benefits for separating toll service providers from toll infrastructure operations • Toll service provider markets can be developed independently from public sector aspirations, planning and budget constraints • Toll service providers can reduce cost levels for (private or public owned) concession companies (infrastructure providers) whilst increasing the level of service to the road users • Toll service providers can provide additional services to road users (car parks, petrol stations, private access facilities, etc) Advantages for road users • Increases user comfort • Reduces complexity for subscribers – requires that this system be convenient to use and setup

  23. Thank you for your attention