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Measuring Impact in Housing: From Scepticism to Strategic Insight

This report discusses the internal debates at Trafford Housing Trust regarding the need for impact assessments. With a focus on investment, regulation, and accountability, it examines how measurement can support strategic decision-making and enhance transparency. Initially approached with scepticism, the shift towards understanding the value of impact assessments has the potential to reframe discussions about funding, stakeholder engagement, and organisational reputation in the housing sector. Engaging sceptics throughout the journey may unlock new insights and collaborative approaches.

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Measuring Impact in Housing: From Scepticism to Strategic Insight

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  1. Housing Providers : Measuring Their Impact- More Questions Than Answers - Larry Gold Finance Director (Curious Sceptic) Trafford Housing Trust June 2012

  2. CONTEXTTHT: STATISTICS LSVT / RSL / RP Charity Company Ltd by Guarantee TMBC Stock Transfer 2005 Turnover £45m Homes 9,000 Staff 350 Loans £145m Assets £1bn Customers 14,500

  3. CONTEXTTHT: THE INTERNAL DEBATE Q: Do we need impact assessment? A: Err…. Why?? March 2011 FD CEO Sceptic -10 Believer +10

  4. CONTEXTTHT: THE INTERNAL DEBATE The Accountants: Like Dislike Fluffy Talk • Rules • Clarity • Precision • Objectivity • Quantitative Techniques • Empirical Evidence Ambiguity Qualitative Subjectivity Grey Areas

  5. WHY THT IS INTERESTED IN MEASURING IMPACT Why now? Community Panels c.£750k investment p.a. (30 yrs = >£22m) Social Enterprises CleanStart: c.£50k pa loss Furniture: Recycling: £? pa loss Investment Capacity c.£22m available Regulation Focus on VfM Are we doing all we can with what we have?

  6. WHY THT IS INTERESTED IN MEASURING IMPACT £22m Investment... • Property Development • Business Ventures • Community Investment • Other +ve ROI -ve FD View: Deliver overall ROI 7% CEO View: We have choices \ We need new Decision Tools

  7. WHY THT IS INTERESTED IN MEASURING IMPACT Q: Do we need impact assessment? A: Err…. Probably! June 2012 FD: From Sceptic to Curious Sceptic CEO: From Believer to Evangelist Sceptic -10 Believer +10 “Share your scepticism ….. Absorb the enthusiasm!”

  8. WHY THE SECTOR SHOULD BE INTERESTED IN MEASURING IMPACT • Strategic Imperative • A sound strategy in the absence of knowledge? • Regulation • Regulation >> Opportunity >> Diversity >>> RISK • Requirement to demonstrate VfM • Austerity & Choice • More choice with Same / Reducing resources • Pay By Results • The New Way

  9. WHY THE SECTOR SHOULD BE INTERESTED IN MEASURING IMPACT • Funding & Investment • Compete / Attract / Assure / Retain • Customers • Compete / Attract / Assure / Retain • Sector Reputation • Opportunity to Improve • Responsibility • We have a Responsibility to ‘Tell The Story’ and be open to scrutiny

  10. VALUE OF A COMMON APPROACH / LANGUAGE Forecast SROI Forecast SROI Single Project Project Optimisation Q: Go / No-Go? Multi Project Q: Which is the best investment? Internal Internal Evaluation SROI Evaluation SROI Whole Business Q: How valuable is this business? Single Project Q: What degree of success? Internal External Annual Index of Social Value Daily Index of Social Value

  11. VALUE OF A COMMON APPROACH / LANGUAGE • Efficiency • Collective understanding • Synergy • No need to ‘reinvent the wheel’ • Provides short cuts in debate • Decision Making • Create debate / challenge • Assists funders / investors in making decisions • Allows those less involved / informed to participate in decision making • Responsibility • Meets values of openness / transparency

  12. WHO ARE THE KEY AUDIENCES? It’s all about influencing Banks Institutions Commissioners ? Donors Board/ / Trustees Managers Staff ? Volunteers FUNDERS ORGANISATION Indirect Beneficiaries? STAKEHOLDERS Tenants / Residents Customers Partners Beneficiaries Regulators For the sector as a whole (CIH / NHF) - Government (local / central), large Investment Institutions and the Media are key

  13. QUESTIONS / CHALLENGES FOR THE SCEPTIC • Ambition • Are we being too ambitious – aim high… • Is it possible to develop a simple, robust, accessible, lite approach? • How long will this take? • Funders are not ‘fluffy’ • How much stall will funders really put by the non-financials? • Communication • How do I sell the message into the business? • How do we sell the message to the external audiences?

  14. QUESTIONS / CHALLENGES FOR THE SCEPTIC • Competing Views • How do we reconcile the many approaches being developed? • How will we regulate our approach? • Choices • Will the benefits outweigh the costs involved in measuring / reporting? • Would my time be better spent on other things?

  15. THE SCEPTIC’S JOURNEY • The sector is very interested • The common language / approach makes sense • What would it look like??? • The key audiences - just about everyone! • And as for the sceptic…. As always…It’s better to be at ‘the party’ shaping it, rather than having it thrust upon us!

  16. QUESTIONS & ANSWERS

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