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Assisted-living Pharmacy Services

Assisted-living Pharmacy Services. Bob Rhinehart, R.Ph. Cornerstone Pharmacy. History. 1990 – established as a Kelley-Ross satellite 1992 – partnership 1994 – sole ownership 1994-1999 – rapid growth Today – serving 15 alf’s plus, 200 + prescriptions/day. Then…. Orders Come From:.

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Assisted-living Pharmacy Services

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  1. Assisted-living Pharmacy Services Bob Rhinehart, R.Ph. Cornerstone Pharmacy

  2. History • 1990 – established as a Kelley-Ross satellite • 1992 – partnership • 1994 – sole ownership • 1994-1999 – rapid growth • Today – serving 15 alf’s plus, 200 + prescriptions/day

  3. Then…

  4. Orders Come From: • Nurses • Patients • Family • Prescribers

  5. Via: • Fax • Telephone • Scheduled (cycle fill) • Email • Walk-in

  6. Then… • Picked up • Delivered, via: • In-house delivery personnel • Messenger service • “On the way home” • Mail

  7. Processing Orders • “Man-on-man” Receive order, fill it • “Zone” Staff takes “ownership” of a facility • Usually a blend

  8. Relations With Nursing Staff • Important because of their position as caregiver/gatekeeper/conduit/protector • Easy to play “blame game” when things go wrong or people are stressed • Common goals – keeping residents happy and healthy. Reducing turnover • Assisted-living is competitive – pharmacy can add value

  9. Owning the Business • Similar to parenthood – a blessing and a burden • Requires lots of time and energy • You’re in control of more variables more fun, less hassle nurture the good stuff/prune the bad a business can take on a life of its own

  10. Owning the Business • Know thyself • What do you enjoy, what are you good at? • What do you hate or are not so good at? Hire someone who is good at it • Rewards Financial Creativity

  11. Owning the Business • Find a mentor • Find a partner • Buy into an established practice

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