The Future of Enterprise Device Management

1. The Future of Enterprise Device Management

2. Agenda Enterprise Device Management Challenges MATRIX24x7 Platform & Services Overview Integration Overview MATRIX24x7 Strategic Advantage Future of Enterprise Device Management

3. Challenges Challenges

4. Upgrading drivers, O/S and applications Managing multiple O/S and non O/S Monitoring application exceptions Understanding device and services status Reviewing performance bottlenecks Troubleshooting user challenges Training users cost effectively and efficiently Device Management Challenges

5. Challenges Platform and Services Overview

6. Features MATRIX24x7 Application Plug-in Bus eSigns POS Systems Repair Center Logistics

7. Operational Insights How it Works New York Enrollment Server Agent Management System Load Balancing Cluster MATRIX24x7 Database MATRIX24x7 Dashboards San Jose Administrator Views Operational Manager ‘s Views Internet Policy Server MATRIX24x7 Agents MATRIX24x7 Server

8. Distributed Device Management • Push capability (plug-ins) to the agents • Ad-hoc community of a subset of devices is created where the CPU is running hot Administrator • MATRIX24x7 service deployed to monitor kernel level interrupt routines to device subset • MATRIX24x7 dashboard for review Press “Enter” to start the animation Please Wait… Press “Enter” to proceed

9. Remote Control of Devices Performance Monitoring & Troubleshooting Process Control File Browsing Remote Desktop Device control, in any location, exactly as if you were in your own hand.

10. MATRIX24X7 Dashboard Reports by Exception Enterprise wide visibility from the MATRIX24x7 Dashboard.

11. Locating Devices Reports by Exception Locate and manage your devices/assets anywhere in the world.

12. User Friendly Instructions Enterprise Integration & Compatibility Unique drag and drop feature allows workflow management and device execution anywhere in the enterprise.

13. Integration MATRIX24X7 - Uniqueness

14. Enterprise Integration • MATRIX24x7 tools enable IT Enterprises to build and integrate the solution that is needed for existing Enterprise procedures and infrastructure. • Enterprise policies and procedures do not have to be adjusted to MATRIX24x7. • Drag and drop features allow workflow management from all points in the Enterprise. • MATRIX24x7 easily manages a diverse range of devices: Kiosks, PCs, Servers, PDAs and peripherals - with or without standard IP communication capabilities.

15. Agent-Based Autonomous intelligent agents interact with applications, servers, peer agents and MATRIX24x7 Enterprise Brokers. Small agent footprint evolves and adapts based on the type of system deployed. Agents communicate via open standards, allowing seamless integration with any type of Enterprise device.

16. Complete Enterprise Compatibility Platform agents gather collective intelligence throughout the Enterprise Enterprise Brokers serve as message distributors for exchanging information between the enterprise and agents. Enterprise Brokers act as mediators between the agents and servers resulting in a highly scalable, real-time system.

17. MATRIX24x7 Enterprise Dashboard Capable of managing thousands of agents through a single window. Complex operations are managed with no more than a few “clicks”. Dynamic, community-based device organization versus tradition tree-based device organization. Provide device/peripheral level view of thousands of devices across different geographical locations.

18. MATRIX24x7 Security Features Industry class security protocols and algorithms for full customization and integration to existing Enterprise policies. Agent deployment for building an ecosystem within the Enterprise for enforcement of security parameters and procedures. Security architecture based on unique DRM features. Security measurements include:- Authentication and authorization- Continuous monitoring and alerting- Dynamic encryption of transactions- Audit trace- Computer vision and RFID-based security protocols Compliance with PCI DSS wireless standards, SOX and transport level protocols.

19. Operational Insights Security Architecture

20. MATRIX24X7 - Uniqueness Strategic Advantage

21. Unique Features • Non-OS peripheral integration (Printers, Displays) • Heterogeneous OS support (Windows, Linux, etc.) • Existing infrastructure integration • Ad-hoc communities specification and management • Intuitive, drag and drop user interface • Customizable remote monitoring and alerts • Hierarchical view - device and peripheral level • Offline status caching • External application monitoring and management • PCI DSS Wireless Standards Compliance • Geo-location tracking & enterprise asset management • Agnostic deployments (hardware or software)

22. Competitive Advantages Intelligent tools and technologies for integrating thousands of devices within an existing Enterprise infrastructure. Enterprise Dashboard for accurate visibility, efficient management and control of all remote devices. Provides view of usage by user, by device/peripheral. A common methodology for managing all devices and applications throughtout an Enterprise regardless of the type of device, O/S or IP communication capabilities. Adaptable security architecture. Significant ROI due to time and expense reductions associated with asset lifecycle management, often up to 50%.

23. MATRIX24X7 - Uniqueness Future of Enterprise Device Management

24. Future of Enterprise Device Management An easily integrated, agent-based platform that is completely independent of system or device restrictions, allowing secure and centralized control of all devices throughout the enterprise.

25. MATRIX24X7 - Uniqueness THANK YOU