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Why Do W e N eed Quality Systems?

Why Do W e N eed Quality Systems?. Patrick Kinane , PhD Senior Quality Management Systems Auditor AAR CORP. QUALITY. Knowledge of Variation Appreciation of the System Theory of Knowledge Knowledge of Psychology.

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Why Do W e N eed Quality Systems?

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  1. Why Do We Need Quality Systems?

  2. Patrick Kinane, PhD Senior Quality Management Systems Auditor AAR CORP

  3. QUALITY

  4. Knowledge of Variation • Appreciation of the System • Theory of Knowledge • Knowledge of Psychology

  5. Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality. Peter F. Drucker Management Expert 1909-2005

  6. Is This All There Is?

  7. Joseph M. Juran W. Edwards Deming

  8. How Did They Do It?

  9. FARs Federal Aviation Regulations

  10. 21CFR110.110 Pizza Sauce: 30 fly eggs per 100 grams Wheat Flour: 9 milligrams of rodent feces per kilogram Dates: 5 insects per 100 grams

  11. Behavioral Change Model Social Comparison Peer Pressure Desired Behavior Desired Behavior Peer Acceptance Personal Comparison Motives

  12. Mission • Plan • Quality System

  13. 1 Year Goal 5 Year Goal 10 Year Goal 20 Year Goal

  14. Knowledge about Variation

  15. Appreciation of the System

  16. Theory of Knowledge

  17. “Excellence is a habit, not an act.  It takes practice and perseverance." Aristotle Greek philosopher 384–322 B.C

  18. Control Organizational Forces Culture Climate

  19. Knowledge of Psychology

  20. Key Elements of • Organizational • Structure • A Mission • A Plan • A Quality System • Theory of • Profound Knowledge • Knowledge of Variation • Appreciation of the System • Theory of Knowledge • Knowledge of Psychology • Forces Within • Organizations • Controls • Culture • Climate

  21. It’s difficult to replicate a culture There is no such thing as “one size fits all” in management

  22. “Use only that which works, and take it from any place you can find it.” from: “Tao of JeetKune Do” by Bruce Lee born Lee Jun-fan; 27 November 1940 – 20 July 1973 Actor, Marshal Arts Master

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