The Quality Thread in Industrial Engineering and Industrial Management

1. The Quality Thread in Industrial Engineering and Industrial Management Dr. Joan Burtner Associate Professor of Industrial Engineering and Industrial Management American Society for Quality - Certified Quality Engineer Mercer University School of Engineering

2. Introduction • Consumer choices • Rep___________ • Pref___________ • Perceived q__________ • The quality movement • Competition • Global e________ • Quality and industrial engineering professions • Careers • Coursework Mercer University School of Engineering

3. The Quality Movement • S_C • Statistics • Products • SP_ • Statistics • Process • T_M • Management • Employee involvement • _ _ _ _ Sigma • Six Sigma • Lean Manufacturing (Toyota) Mercer University School of Engineering

4. Global Issues • Global economy • Competition • Cooperation • National/International standards and guidelines • MIL-STD xxx • ISO 9001, ISO 14000, etc • QS 9000 • Regulatory agencies • EPA (Radiation levels, contaminants, etc) • National/International Awards • Deming Prize • Baldrige Award Mercer University School of Engineering

5. Quality Leaders • Shewhart (statistically based control chart) • De_____ (management’s 14 points) • Juran (quality trilogy) • T________ (design of experiments) • Jack Welch (advancement of Six Sigma) • Donald Berwick (patient safety advocate) Mercer University School of Engineering

6. Careers • Industrial engineers • Quality engineers • Manu_________ engineers • Management engineers • Project managers • Proc_____ improvement specialists • Black Belts • Performance improvement engineers • Product engineers • CEO’s COO’s Mercer University School of Engineering

7. Preparation • Coursework • Probability and Sta_______ • Statistical Quality Control/ Process Control • Design of Ex___________ • Technical electives such as Quality Engineering or Lean Six Sigma or Healthcare Process Improvement • Related courses – Ergonomics, Simulation • Work experience • Coop (usually during the academic year) • Internships (usually during the summer) • Part-time jobs • Volunteer work (typical of the healthcare field) Mercer University School of Engineering

8. Professional Organizations • Institute of __________ Engineers (IIE) • Special Interests Groups - Societies and Divisions • Conferences • American Society for _______ (ASQ) • Engineers • Non-engineers • Society for Health Systems (SHS) • Clinical • Non-clinical • Healthcare Information and Management Systems Society (HIMSS) Mercer University School of Engineering

9. “Quality” Organizations • Discussion • Automobile Makers • T__________ • H___________ • Hotels • R__________________ • H_______________ • Fast Food Restaurants • Airlines • Manufacturer of Jeans Mercer University School of Engineering

10. “Quality” Credentials • Six Sigma • Green Belt • B______ Belt • M_______ Black Belt • ASQ Certification • Quality E______________ • M_____________ of Quality / Organizational Excellence • Many other specialities Mercer University School of Engineering

11. “Quality” Salaries • ASQ 2005 Salary Survey Mercer University School of Engineering

12. “Quality” Specialization Courses Taught by Dr. Burtner • Industrial Engineering • ISE 327 Statistical Process Control • ISE 352 Design of Experiments • ISE 427 Reliability and Quality Assurance • ISE 491 (Varies) • Industrial Management • IDM 355 Quality Management • IDM 404 Industrial Management Case Studies (includes quality) • ETM 591 (Varies) • ETM 627 Quality Management Mercer University School of Engineering

13. “Quality” Alumni • Industrial Engineering • Susan Barkley - HCA • Greg Meyer - RAFB • Matt Stevens - Gulfstream • Industrial Management • Drew Elrod - MCCG • Roy Jackson - Southwire Mercer University School of Engineering

14. Questions? http://www.asq.org/ http://www.iienet.org/ Mercer University School of Engineering