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Avaya Site Administration 4.0 Voice Announcement Manager 4.0 What’s New and Tips ‘n Tricks

Avaya Site Administration 4.0 Voice Announcement Manager 4.0 What’s New and Tips ‘n Tricks. Garrett Britten January 30, 2007. Avaya Site Administration Existing Features. Administration Wizards including Add/Change/Remove User and Change User Extension

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Avaya Site Administration 4.0 Voice Announcement Manager 4.0 What’s New and Tips ‘n Tricks

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  1. Avaya Site Administration 4.0Voice Announcement Manager 4.0What’s New and Tips ‘n Tricks Garrett Britten January 30, 2007

  2. Avaya Site Administration Existing Features • Administration Wizards including Add/Change/Remove User and Change User Extension • Ability to use templates for adding new objects • Native Name Entry for Station Object • Import/Export of admin fields for select objects • Report generation • Ability to schedule tasks to run at a later time • GEDI (Graphically Enhanced DEFINITY Interface) • Button Label Printing • Basic Fault & Performance capabilities • Email Notification (for Monitoring and Report Generation) • Secure Connection to Voice and Messaging Systems through SSH

  3. Avaya Site Administration New Features • Support for S8300C and S8500C media servers • Support for 96XX set types • Support for Dial Plan Expansion (13 digits and punctuation) • New fields in Station, COR, COS, Trunk-Group, Off-pbx-telephone station-mapping, AAR Analysis, Vector, VDN, Agent-LoginID, and Hunt-Group objects • Vector Enhancements (99 Steps, Additional Variables, and Comments) • Improvements to CM Logging • Addition of SafeWord and SecurID Clients (AAA Server)

  4. Avaya Site Administration – 96XX IP Phones • Button Administration on 9630

  5. Avaya Site Administration - Dial Plan Expansion • Export without punctuation • Displays do not have punctuation • Increase Field Length and Warning “Do not use punctuation within extension” • Add User (extension, buttons) • Change User (extension, buttons) • Change User Extension (extension, message lamp extension, emergency location extension) • Remove User (extension) • Add Bridged Appearance (extensions) • Browse Dial Ranges (Add DID extensions) • Browse Stations (From/to extensions) • Find Unused Extension (extensions) • Swap Stations (extensions) • MultiLingual Name (various objects) • Create New Template (various objects) • Use Template (various objects) • Template Properties (various objects) • Find and Replace Wizard (Filter and Values) • Export Data (Filter) • Feature Buttons • Vector Steps

  6. Avaya Site Administration New Features (Dial Plan Expansion)

  7. Avaya Site Administration Miscellaneous Fields Supported • Erase User Data from DCP Terminals (New COR fields) • EMEA: Enhanced Call Forwarding (New feature button, COS and Station fields) • EMEA: Team Button (New feature button) • Bridged Appearance COR Calling Restriction (New Station field) • J24 Support for Kanji Displays (New Unicode option on Station Display Language field) • EC500 New SMODE, DMODE RTUs and Application Types (changes to off-pbx-telephone station-mapping object) • Mask CLI/Station Name and Number for Internal Calls (New COR and COS fields) • Activation of Station Lock by Time of Day (New Station field)

  8. Avaya Site Administration Miscellaneous Fields Supported (cont’d) • Limit Number of Concurrent Calls (New Station field) • Auto Callback (New Trunk field) • Better Support for Complex Private Numbering Plans (New Call Type on AAR Analysis object) • ISO 8859-1 Encoding Compatibility (New Trunk field) • Office Hours Table Routing (New Conditional to Vector Object) • Multiple Observers with Service Observing (New COR field) • Forced Agent Logout By Clock Time (New Agent-LoginID fields) • Increase VDN Variables to 9 (New VDN fields)

  9. Avaya Site Administration Vector Enhancements (GEDI - Comments)

  10. Avaya Site AdministrationImprovements to CM Logging • CM log files consolidated into one file • Use of Secondary User Name to populate application name (i.e. ASA, VAM, NCM, AIW) or user’s application login from server-based applications (i.e. MSA, FPM) • EXAMPLES on the next slide

  11. Improvements to CM Logging (cont’d) ASA Example: 20061115:130415000:382:cmds:MED:IMT4S8500B-1 logmanager: pam[7927]: sat 7882 778 init init 0 s 135.9.36.29 login 20061115:130416000:383:cmds:MED:IMT4S8500B-1 logmanager: tui[30199]: sat 7882 778 init ASA 0 s 135.9.36.29 change secondary-user-name 20061115:130536000:384:cmds:MED:IMT4S8500B-1 logmanager: tui[30199]: sat 7882 778 init ASA 0 c 135.9.36.29 duplicate station 50009 20061115:131055000:385:cmds:MED:IMT4S8500B-1 logmanager: tui[30199]: sat 7882 778 init ASA 0 c 135.9.36.29 duplicate station 50009 20061115:131058000:386:cmds:MED:IMT4S8500B-1 logmanager: pam[7927]: sat 7882 778 init ASA 0 s 135.9.36.29 logoff

  12. Avaya Site AdministrationSafeWord and SecureID • Move User Authentication out of CM to Linux • Double authentication for services logins (ASA and VAM provide support) • Login sequence is otherwise transparent to Integrated Management applications (no impact) • External AAA Server Support (SafeWord, SecurID) • Avaya Site Administration and Voice Announcement Manager added SafeWord and SecurID clients to allow computation of the required token passphrase • Linux-based applications (FPM and MSA) do not have SafeWord and SecurID clients since no token generator software is provided by Secure Computing or RSA for the Linux platform

  13. External AAA Server Support (cont’d) • Voice Announcement Manager • Avaya Site Administration

  14. Avaya Site Administration Customer Requests (InAAU) • Re-Establish Connection After Abort (IMS-26) • Configurable Date Format (IMS-112) • Additional Labels for Browse Dial Ranges (IMS-131) • Change Label Text to Default with Capital Letter (IMS-111) • Save Information in Tree After Completion (IMS-109) • Default Station Templates (Meircom) • Access to CM Administration Guide (Meircom) • Sort Tree Items Alphabetically (Meircom)

  15. Avaya Site Administration Re-Establish Connection After Abort • Accessible from Tools>Options menu • Connection is torn down to abort a task • Gives the user the ability to have ASA automatically reconnect to the Voice System after an aborted task • Default option remains to leave connection down

  16. Avaya Site Administration Configurable Date Format • Accessible from Tools>Options menu • Date can be appended to filename for reports, exports, etc… • Gives the user the ability to configure the format of the date (i.e. MM-dd-yyyy, MM-dd-yy, yy-MM-dd, etc…) • Separator can be hyphen, period or none

  17. Avaya Site Administration Additional Labels for Browse Dial Ranges • User can customize the label shown in the list of available extensions • Previously ASA only allowed definition of DID numbers • Now text name is specified by the customer

  18. Avaya Site Administration Default Station Templates • Templates are used in various Wizards (i.e. Add User) • Templates are saved in Tree tab • Added Pre-Defined System Templates (Station only)

  19. Avaya Site Administration Default Station Templates (cont’d) • 5 default set types supported (2410, 2420, 4610, 4620 and 4620 with IP Softphone enabled) • Default Templates have standard configuration and some commonly used feature buttons pre-assigned • Cannot change the Default System Templates • All User created templates will reside in User Template area • Can make a copy of a Default System Template that is placed in User Template area • User can drag and drop a template from the System Template area into the User Template area, where it can be renamed and changes saved

  20. Avaya Site Administration Access to CM Administration Guide • Ability to launch Administrator Guide for help on fields • Access from Help>CM Admin Guide • Launches Adobe Reader with PDF version of CM Admin Guide Contents CM Admin Guide About Avaya SA…

  21. Voice Announcement Manager Existing Features • Supports TN2501 VAL Boards, Virtual VAL Boards (G700/G350/G250), and Audio Groups • Allows the user to create new announcement properties and transfer the associated audio file • Allows the user to delete the displayed announcement file, as well as announcement properties • Allows restore of announcement files and properties • Allows backup of announcement files according to a specified schedule. • Allows broadcast of announcement files according to a specified schedule • Allow viewing of up to five announcement property screens at once

  22. Voice Announcement Manager Existing Features (cont’d) • Provides a task editor for creating/modifying tasks to be scheduled. • Allows the user to store the created tasks, which can be used later as template for creating new tasks. • Provides email notification to a specified/configured email address for completion or error notification. • Provides the ability to move multiple files and properties from one board to another on the same voice system. • Search for either announcement property or audio file • Import/Export of announcement properties with filtering • Print/Print Preview announcement properties

  23. Voice Announcement Manager Existing Features (cont’d) • Supports SSH connection to Linux-based Media Servers • Supports SFTP for wav file transfer to TN2501AP boards • Supports SCP for wav file transfer to G250/G350 Media Gateways • Supports FTP for wav file transfer to all Media Gateways and TN2501AP boards (default for G700 Media Gateways)

  24. Voice Announcement Manager New Features • Support for S8300C, S8500C and S8720XL Media Servers • Modified support for new announcement command structure (add, change, display, remove, list) associated with capacity increase to 9000 (includes removal of Announcement Number field) • Support increased number of TN2501AP boards (now 128) • Support increased number of announcement files (now 1024) • Support increased size of Audio Groups (now 378) • Support for Dial Plan Expansion (impacted by punctuation only) • Added option of AES encryption for use with SSH connection (now default) • Improvements to CM Logging • Addition of SafeWord and SecurID Clients (AAA Server)

  25. Voice Announcement Manager Dial Plan Expansion • Export without punctuation • Punctuation filtered out during Backups • Ignore Punctuation during Searches • Displays do not have punctuation • Warning “Do not use punctuation within the extension” • Search Announcement Property/File… • Search (Results Screen) • New Announcement Property • Edit Announcement Property • Broadcast by Extension • Export Data - Filters • Accessible from View Audio File Properties screen • Announcement Extensions still only 7 digits long

  26. Voice Announcement Manager Dial Plan Expansion

  27. Voice Announcement Manager Customer Requests • Attach Notes File (.txt) to announcement files • Accessible from View Audio File Properties screen • Button for View/Edit Note • File can contain any text information • File can be added, edited or deleted • File is backed up along with announcement file • Text File is deleted when the announcement file is deleted

  28. Voice Announcement Manager New Features (Attach Notes File)

  29. persist.dat can be corrupted and lost – BACKUP Slow networks can exceed the timeout value – configure ASA connection to wait longer before timeout VAM can be sensitive to other network activity Execute the ‘Get VAL Board Information’ to refresh VAM Tips ‘n Tricks ASAVAM

  30. References and Resources • Technical • General support.avaya.com Avaya Integrated Management Administration Tools Installation and Upgrade - http://support.avaya.com/elmodocs2/intmgmt/r4/14_300480_3.pdf • General support.avaya.com Avaya Integrated Management Enterprise Network Management Installation and Upgrade - http://support.avaya.com/elmodocs2/intmgmt/r4/14_300444_3.pdf • General support.avaya.com Site Administrator User Reference - http://support.avaya.com/elmodocs2/intmgmt/r4/14_300610_3.pdf • General support.avaya.com Avaya Integrated Management Overview - http://support.avaya.com/elmodocs2/intmgmt/r4/14_300615_5.pdf • General support.avaya.com Avaya Integrated Management Implementation Guidelines - http://support.avaya.com/elmodocs2/intmgmt/r4/233163_13.pdf • Avaya U. System and Network Management – BTC186I2 - http://www.avaya-learning.com/

  31. Avaya Site Administration 4.0 Voice Announcement Manager 4.0 Thank you! Questions?

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