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City of Cambridge Taxicab Industry

City of Cambridge Taxicab Industry. Customer Satisfaction Survey Results. Survey Period: September 1, 2010- September 30, 2010 Conducted by: License Commission Presented by: Corey R. Pilz, Consumer Information Specialist. Are you a current resident of the City of Cambridge?. N= 350.

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City of Cambridge Taxicab Industry

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  1. City of Cambridge Taxicab Industry Customer Satisfaction Survey Results Survey Period: September 1, 2010- September 30, 2010 Conducted by: License Commission Presented by: Corey R. Pilz, Consumer Information Specialist

  2. Are you a current resident of the City of Cambridge? N= 350

  3. Which range includes your age? N=350

  4. Why do you travel in Cambridge?* N=339; *Multiple answers can be selected

  5. Why do you usually take a Taxicab in Cambridge?* N=311; *=Multiple answers can be selected

  6. How often do you take a taxicab when traveling in Cambridge? N=350

  7. How do you usually get taxi service in Cambridge? N=311

  8. Where do you primarily get taxi service in Cambridge? N=308

  9. How far do you typically travel in a Cambridge taxicab? N=307

  10. Do you prefer to take a hybrid taxicab? N=311

  11. How do you usually pay for the fare? N=311

  12. Would it be more convenient if you could pay for cab fare by credit/debit card? N=311

  13. Would you take Cambridge taxicabs more often if you could pay by credit/debit cards in every cab? N=311

  14. Have you been refused service by a Cambridge taxicab? N=312

  15. Why were you refused service? N=86

  16. Why don’t you use Cambridge Taxicabs? N=35

  17. Satisfaction with the following attributes of Cambridge Taxi Service N=311 N=309

  18. Rate Disclosure Via Rate Cards

  19. Rate Disclosure

  20. Rate Disclosure

  21. Receipts Fair and Accurate Credit Transactions Act (FACT Act)

  22. Sample Receipt: FACT Act Compliant Please Note: Handwritten Receipts and Carbon Copies are Exempt

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