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Enhancing Customer Satisfaction at High Street Shoe Repair

Explore ways to improve walk-in customer satisfaction at a shoe repair shop. Learn about the current storefront setup, drop-off and pick-up system, and why enhancements are necessary. Read about the recommendation to implement the SMS (Shoe Repair Management System) for a better customer experience.

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Enhancing Customer Satisfaction at High Street Shoe Repair

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  1. Improving Walk In Customer Satisfaction at High Street Shoe Repair By: Katlyn Miller

  2. Current Storefront

  3. Current Drop-Off Tag

  4. Current Pick-Up System

  5. Why I think It’s Happening..MyShoeMan.com On average, 25 people walk-into the storefront daily

  6. My Recommendation • SMS (Shoe Repair Management System) point of sale system

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