html5-img
1 / 78

6 August 2009

6 August 2009. Ir. Hajah Rozilah binti Abdul Ghani General Manager UDA Dayaurus Sdn Bhd rozilah@udadayaurus.com. 1) Facility/Maintenance Management ~ via UDA Group ( UDA MALL Division ), comprising operation & maintenance, emergency response, complaint handling, HSE, MIS and contracts.

koren
Télécharger la présentation

6 August 2009

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. 6 August 2009 Ir. Hajah Rozilah binti Abdul Ghani General Manager UDA Dayaurus Sdn Bhd rozilah@udadayaurus.com

  2. 1)Facility/Maintenance Management ~ via UDA Group (UDA MALL Division), comprising operation & maintenance, emergency response, complaint handling, HSE, MIS and contracts. • 2)Property/Retail Management ~ via UDA Group (UDA MALL Division), comprising marketing and promotion, tenancy management (including tenant mix, agreements, collectables, eviction), occupancy analysis, valuation, sale of properties. • 3) Project Management ~ via UDA Group (UDA LAND Division and UDA URBAN Division), comprising project development of high rise offices, townships, condominiums, apartments, shopping malls/complexes and major refurbishment exercises encompassing market research, planning, design & construction. Include interaction with Town Planners, Marketing Consultants, Architects (Including Landscape), Engineering Consultants, Quantity Surveyors and Media Consultants, also coordination with Local Authorities. • 4) Hospitality & Recreation ~ via UDA Group (UDA Leisure Division), comprising management of resorts, serviced residences, hotels, golf clubs, café and bowling centers. UDSB

  3. The COMPANY • Incorporated 1982 • Authorised Capital RM5,000,000.00 • Paid-up Capital RM1,000,000.00 • Accredited with ISO 9001 since 1997 • 100% Owned by UDA Holdings Berhad (MOF~Government)

  4. The SPECIALTY • FMM Management and Consultation (high-rise offices, complex/institutes, mosques, condopartments) • Maintenance of Ventilation and Air conditioning Systems • Licensed Electrical Service Contractor (SuruhanjayaTenaga & Gas) • Building Audits, Energy Efficiency, Internal Air Quality (IAQ) • Remote Monitoring Centre (RMC) via Internet (CCTV for Client’s Premises)

  5. Asset ManagementTo recap ~ • Owners expect reliableservices at least LCC • Assets are vital to the users’ quality of life ~ economic yields for Owners • Assets must be operated properly • Assets have designed life span • Assets if neglected will incur economic loss, safety risks, health hazards • Assets will deteriorate and breakdown, • Asset breakdown ~ results in residual damage, shorten life span • Assets need proper/regular maintenance and repairs • Assets need proactive maintenance

  6. Asset ManagementFurther Recap ~ TAM • Broad spectrum encompassing technical, financial, corporate, customer delight, document, data & records, service levels, performance measurements and processes all aligned towards the organizational vision/ mission/ objectives. • Based on asset LCC (ie asset planning, creation, usage and disposal) • Includes scopes in FM and MM (building, property, O&M, energy, utilities, communications, audit, emergency response, security, ground, HSE, business, risks, legal, IT, contractors, authorities)

  7. Facility ManagementRecap still ~ • Competency areas ~ O&M, Real Estate, Human & Environmental Factors, Planning & PM, Leadership & Management, Finance, Quality Assessment & Innovation, Communication, Technology • IFMA

  8. Asset/Facility ManagementService Levels ~ Benchmark ~ • Functionality • Responsiveness • Reliability • Capacity • Quantity • Quality • Safety • Environmental • Capex • Life costs • KPIs • Maintenance • Condition • Usage • Operational efficiency

  9. Asset/Facility ManagementData, Records & Measurement ~ • Asset register • Key register • Stock • Schedules • Manuals • Drawings • JIs, WIs, Checklists • Room/space • Financial • Operations data • Energy • KPIs

  10. Asset/Facility ManagementOur Current Reality ~ • Fully constructed/operational buildings vs implementation of AM/ FM, even MM concepts • Post-construction data compilation for asset register • Below par standards of asset condition/ construction/ design ~ inherited by AM/ FM • Non-availability of As-built drawings/ schematics, O&M manuals, design parameters and T&C reports • Limited budget for MM, let alone AM/ FM • Non-established standards, competency, scope and costs • Increasing demand and diversified players ~ price war • Short term contracts ~ minimal standards of maintenance, maximize profit by holding back expenses related to proactive maintenance

  11. AM/ FM/ MMLet’s start from the bottom ~ Asset Management Facility Management Maintenance Management We should review where our MM is vis-à-vis existing buildings. Do we have adequate procedures for proper maintenance. Can we standardize the ASLs/KPIs. Can we systemize the required data, is it up to date. What data is analyzed, how is the output compared with other assets.

  12. High Bills Building Services & Equipment ~ Trapped in lifts Blocked Pipes Black-outs Leaking Safety & Health Fire MM Dirty Toilets Spare Parts Littering A/C B/down Flooding Wastage Staff Turnover

  13. EFFECTIVE MM • Operator = Competent, Trained, Good Communicator, Passionate, PR, Systematic • Equipment = Correct Type, Right Condition & Capacity, Calibrated, Availability & Environment • Documentation = Exists, Adherence, Identifiable, Distribution Control, Changes/ Revisions, Obsolesence

  14. EFFECTIVE MM • Material =Comply to Specification & Quality c/w Documents, Right Quantity & Delivery Place/Time • Product =Tagging/Identification, Records/Data/Verification, Measurable/KPIs, Conformances, Customer Complaints, TQM

  15. SHARING OF EXPERIENCEs

  16. Maintenance ManagementOur Policy ~ • Objective • Ensure consistencies of maintenance standard ~ quality maintenance • Purpose • Ensure that the building users are able to enjoy the pleasuresof their premises or assets on a continuous basisat a standard of efficiencythey are comfortable with, at a cost they can afford, visually pleasing, environmentally correct and safe.

  17. Maintenance ManagementWe shall ~ • Be Proactive • Uphold Honesty & Integrity • Subscribe to High Ethical Values & Transparency • Have preference for Technology-based solutions • Adopt Maintenance Culture • Ensure reasonable duty of care to the public by never compromising on ~ • Safety • Health • Environmental considerations • Compliance to Regulations

  18. Maintenance ManagementOur strategy ~ • Proactive Maintenance • Based on a planned schedule in anticipation of breakdown or economic life. Estimated life is derived from historical data, condition monitoring parameters or manufacturer’s recommendation. • Planned/ Scheduled • Preventive • Predictive • Condition-based • Reliability Centered (RCM) • Total Productive (TPM) • BAS, Logs, Stop/Work Permits, Post Boards, PPM Schedule, Monthly Job Sheets, Checklists/WIs/JIs, Quality Inspection, Completion Certificates ~ VEU Manual

  19. Maintenance ManagementOur strategy ~ • Reactive Maintenance • Due to unexpected failures/ breakdown (inaccurate anticipation of plant life, non-critical part, unrelated factors, natural disaster). Immediate action to restore service or prevent repercussive damage. • Unplanned • Fire-fighting/ Breakdown • Corrective • BAS, Logs, Stop/Work Permits, Incident Reports, Post Boards, Checklists/JIs/WIs, Emergency Response, Completion Certificates, PPM Update ~ VEU Manual

  20. Maintenance ManagementOur strategy ~ • Others • Priority ratings • Quality Audits & Inspections • Competency • Complaints • Deviation • System Modification • Safety Officer • KPI • Refurbishment/ Upgrading • Random Inspections, B&A photos, Cyber-conference, Status Reports, Customer Service Questionnaire, Building Audits/ Survey, Modular/Ownership concept ~ VEU Manual

  21. Quality Management System ISO 9001:2008 • Quality Manual • Quality Procedures • Quality Plan • VEU Manuals • Departmental Manuals • Others • Checklists/Forms • Work Instructions • O&M, Acts, etc

  22. Quality Management System ISO 9001:2008 R • Quality Manual • Quality Procedures • Quality Plan • VEU Manuals • Departmental Manuals • Others • Checklists/Forms • Work Instructions • O&M, Acts, etc E C O R D S

  23. QMS – ISO 9001:2008VEU/Dept Manuals CONTENTS • Our Design Output General Overview Site Organization KPI (References) Forms QMS Implementation TOOLS Overview of KPI & QSO Owner’s Manual • Our Quality Plan

  24. QMS – ISO 9001:2008Our Objectives Zero Safety Incidents for Public Buildings’ Facilities Functional 100% Staff Productivity Increment @ 5% Staff Turnover <5% Quality Products

  25. QMS – ISO 9001:2000Our Objectives Zero Safety Incidents for Public Buildings’ Facilities Functional 100% Staff Productivity Increment @ 5% Staff Turnover <5% Zero Repetitive NCR Zero CC Dissatisfaction not more than 10% 95% Compliance to the KPIs 5) Quality Products

  26. QMS – ISO 9001:2000Site Organization

  27. Our QMS ~ KPIs End Result End Result End Result

  28. Our QMS ~ KPIs

  29. Our QMS ~ KPIs

  30. Our QMS ~ KPIs

  31. Our QMS ~ PPM

  32. Our QMS ~ PPM

  33. Our QMS ~ Monthly Job Sheet MECS Routine PPM

  34. Our QMS ~ Site Monitoring Ownership Ownership KPI

  35. Our QMS ~ Subcon Performance Ownership Supervision QCC

  36. Our QMS ~ Modular Cleaning

  37. Our QMS ~ Landscape

  38. Our QMS ~ MSO Skills

  39. Our QMS ~ O&M Personnel

  40. Our QMS ~ Owner’s Manual Basics Ownership Ownership Ownership

  41. Our QMS ~ Owner’s Manual Guidelines Ownership Ownership Guidelines

  42. Our QMS ~ Owner’s Manual Guidelines

  43. Our QMS ~ Owner’s Manual Routine Tasks Ownership Ownership Tasks

  44. Our QMS ~ Owner’s Manual Inspection Ownership Ownership Inspector

  45. Our QMS ~ Owner’s Manual Basic Skills Ownership Ownership Skills

  46. Our QMS ~ Owner’s Manual Basic Skills ~ Safety Rules Ownership Ownership Skills

  47. Our QMS ~ Owner’s Manual Basic Skills ~ Environmental Ownership Ownership Skills

  48. Our QMS ~ Owner’s Manual Basic Tools/Equipment Ownership Ownership Tools

  49. Our QMS ~ Owner’s Manual Inventorying Ownership Ownership Data

  50. Our QMS ~ Flow Charts

More Related