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Troubleshooting Mobile Device Issues from Support Perspective

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  1. July 12, 2011 Troubleshooting Mobile Device Issues from Support Perspective Todd Stuber and John Gravois

  2. Agenda • Hardware • Software • Device Connections • GPS Tools • Data • Project Scope • Mission Planning

  3. Hardware • Mobile devices • Laptops • Tablet PCs • Laser rangefinders • Cameras • GPS • Scanners

  4. Hardware Challenges • Device limitations • Physical memory • Screen size • Processor power • Storage options • GPS Accuracy • Device settings • COM ports • Baud Rate • Protocol • USB/Bluetooth partnerships

  5. Software • Mobile GIS software • Connection software • GPS software • Device software

  6. Software Challenges • Error messages and common issues • GPS Not Found • Error 55 or Error Code 5 (ArcPad) • No GPS Fix • Troubleshooting Tips • ActiveSync/Mobile Device Center • Find GPS/GPS Debugger (ArcPad) • GpsGate (Franson) • Workflow • Unsupported data types • Order of operations • Invalid features

  7. Connections • Mobile device to desktop PC • Mobile Software Deployment, Data Transfer • External device connections • GPS, camera, rangefinder, scanner • USB, Bluetooth, Serial • GPS tools • Find GPS, GPS Debugger, GpsGate

  8. ActiveSync / Windows Mobile Device Center • ActiveSync • Windows XP • Mobile Device Center • Windows Vista • Windows 7 • Connect without setting up your device

  9. Find GPS / GPS Debugger The GPS/Rangefinder Debug window with NMEA 0183 GPS and rangefinder data

  10. GpsGate • Supports Bluetooth GPS receivers • Supports Garmin USB GPS receivers • Share one GPS with several applications via Virtual COM ports • GPS simulation and logging No GPS or NMEA data Valid GPS data but no fix Valid GPS position fix

  11. Data • Vector • Raster • Shapefiles • Feature classes • Basemaps • Tables

  12. Data Challenges • Size • Labels • Symbology • Complexity • Data Types • Data Validation • GlobalID • Registered as Versioned (recommended)

  13. Check In / Check Out • Spatial reference • Background layers • Reserved words • Schema changes • Hibernation • ArcGIS license level (relationship class)

  14. Workflow • Order of operations • Invalid features

  15. Demo

  16. Project Planning Enterprise GIS • Mobile Geodatabase • GlobalIDs • Versions! • Best Practices • Labels, and Symbology, and Map Extents – OH MY! • Limit data and attributes to what field project requires • Map optimization via Analyze Map tool (Map Service Publishing toolbar) • Scope of Project • User Interface • Performance • Security Data Collector Mobile GIS

  17. Mission Planning

  18. Mission Planning • GPS Controller • GPS Almanac • Planning Software

  19. Troubleshooting Mobile Issues with Esri Support • Desktop streaming with Support • My Mobiler • Jing / SnagIt • Hardware Inventory

  20. My Mobiler • Mobile device users best friend • View your mobile screen on your desktop PC • Ideal for demonstrating behaviors to your mobile support analyst in conjunction with desktop sharing application • Training and demos

  21. Questions?

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