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Ulla Wimmer, Kompetenznetzwerk für Bibliotheken (KNB) Managing (Quality) by Numbers. BIX – The Library Index. BIX – the Library Index. BIX is a benchmarking system for public and academic libraries 255 libraries take part in BIX 2008 on a voluntary basis 169 Public Libraries (of ca. 2.200)
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Ulla Wimmer, Kompetenznetzwerk für Bibliotheken (KNB)Managing (Quality) by Numbers BIX – The Library Index
BIX – the Library Index • BIX is a benchmarking system for public and academic libraries • 255 libraries take part in BIX 2008 on a voluntary basis • 169 Public Libraries (of ca. 2.200) • 86 Academic Libraies (of ca. 350) • Austria: 11. Slovenia: 1, Italy: 1, Switzerland: 1 Ulla Wimmer | German Library Association | wimmer@bibliotheksverband.de
Goals of BIX • to make ressources and performance of libraries visible to decision makers and users • to provide evidental basis for negotiations with funding bodies • to provide evidental basis for quality improvement Ulla Wimmer | German Library Association | wimmer@bibliotheksverband.de
BIX-Magazine – the Face of BIX Ulla Wimmer | German Library Association | wimmer@bibliotheksverband.de
Best Practice and Library Portraits • (illustrated pages taken from BIX-Magazine) Ulla Wimmer | German Library Association | wimmer@bibliotheksverband.de
Tables and Rankings Library and users total rank and score (descending order: 1 to ...) rank and score per dimension indicator values Ulla Wimmer | German Library Association | wimmer@bibliotheksverband.de
BIX-database online... ...allows detailed comparisons and analysis of data www.bix-bibliotheksindex.de Ulla Wimmer | German Library Association | wimmer@bibliotheksverband.de
Strong BIX-Focus on External Audiences (funding bodies, users, press, general public, politicians, administration) • few indicators, (apparently) easy-to-read results • high level of data standardization • high level of data aggregation (ranking) • focus on presentation (press releases, certificates etc.) • BIX attracts a high level of public attention Ulla Wimmer | German Library Association | wimmer@bibliotheksverband.de
BIX-Contribution to Quality Improvement? Quality improvement requires: • highly differenciated data and indicators • individual results and presentations Ulla Wimmer | German Library Association | wimmer@bibliotheksverband.de
Methodology 2 sets of indicators for public and academic libraries Libraries are split into categories: • PL are grouped by size of community 5 categories • AL are grouped by type 3 categories 8 categories (comprising 20 – 45 libraries) 8 top positions, 8 2nd positions, 8 3rd positions etc. Ulla Wimmer | German Library Association | wimmer@bibliotheksverband.de
Indicators are split into dimensions („Balanced Scorecard“) Ulla Wimmer | German Library Association | wimmer@bibliotheksverband.de
Indicators for Public Libraries capita = inhabitants Ulla Wimmer | German Library Association | wimmer@bibliotheksverband.de
Indicators for Academic Libraries Ulla Wimmer | German Library Association | wimmer@bibliotheksverband.de
BIX-Contribution to Quality Improvement? Does BIX show the quality of library services? Concepts of Quality? Ulla Wimmer | German Library Association | wimmer@bibliotheksverband.de
Concepts of Quality (1) Professional View: „Creating benefits, doing good work“ Link Ulla Wimmer | German Library Association | wimmer@bibliotheksverband.de
library visits / virtual libray visits per capita Ulla Wimmer | German Library Association | wimmer@bibliotheksverband.de
renewal rate / additions to stock / acquisitions budget per capita Ulla Wimmer | German Library Association | wimmer@bibliotheksverband.de
continuing education hours per employee Ulla Wimmer | German Library Association | wimmer@bibliotheksverband.de
Concepts of Quality (2) (Some) Treasurer‘s View: „Any data not concerning staff efficiency and finance.“ Ulla Wimmer | German Library Association | wimmer@bibliotheksverband.de
Indicators for Public Libraries capita = inhabitants Ulla Wimmer | German Library Association | wimmer@bibliotheksverband.de
Indicators for Academic Libraries Ulla Wimmer | German Library Association | wimmer@bibliotheksverband.de
„Balanced Scorecard“-Approach Ulla Wimmer | German Library Association | wimmer@bibliotheksverband.de
Concepts of Quality (3) Quality Management View: „Defining standards, procedures and goals, monitoring and improving performance“ „Saying what you do, doing what you say“ Ulla Wimmer | German Library Association | wimmer@bibliotheksverband.de
Quality Management – Step 1 • integration of customers‘ view • definition of service standards • documentation of processes • not part of BIX! Ulla Wimmer | German Library Association | wimmer@bibliotheksverband.de
Monitoring Performance • indicator values compared to standards • indicator values compared to averages • time series for indicator values (not for ranks!) Ulla Wimmer | German Library Association | wimmer@bibliotheksverband.de
Integrating Data into Quality Management Libraries certified according to ISO 9000 use interlibrary comparisons as part of their quality management strategy: „By means of interlibrary comparisons, libraries raise the quality level in their institutions and in the cooperative as a whole.“ Qualitätsmangement-Verbund Öffentlicher Bibliotheken der Regierungsbezirke Düsseldorf und Köln: Die Qualitätspolitik des QM-Verbundes, Stand: Januar 2007 Ulla Wimmer | German Library Association | wimmer@bibliotheksverband.de
Ulla Wimmer | German Library Association | wimmer@bibliotheksverband.de
Time Series for Indicator Values • time series Itzehoe Public Library Ulla Wimmer | German Library Association | wimmer@bibliotheksverband.de
Monitoring Performance BIX data indicates where to „dig deeper“ • gather additional data • make management decisions • improvement of services, (not improvement of BIX-results!) Ulla Wimmer | German Library Association | wimmer@bibliotheksverband.de
Open Issues concerning Quality Management in BIX • integration of user satisfaction measures into BIX • limited data on internal processes • measurement of innovative / emerging services Ulla Wimmer | German Library Association | wimmer@bibliotheksverband.de
Keep Chasing the Invisible Man! Ulla Wimmer | German Library Association | wimmer@bibliotheksverband.de
Thank you for your attention!wimmer@bibliotheksverband.dewww.bix-bibliotheksindex.de Ulla Wimmer | German Library Association | wimmer@bibliotheksverband.de
Data Processing and Data Quality Data input Online (MySQL-database / Excel): • mathematical quality control • intellectual quality control (corrections for 98 – 100 % of libraries!) • index calculation – first run • quality control by BIX-management and libraries (corrections for 30 – 40 % of libraries!) • index calculation – second (final) run • final control by libraries Publication via BIX-Magazine Ulla Wimmer | German Library Association | wimmer@bibliotheksverband.de
From raw data to index Ulla Wimmer | German Library Association | wimmer@bibliotheksverband.de
Organization BIX is a cooperative network of six partners: • dbv: project management and BIX-Magazine (coop. with journal B.I.T.-Online) • Online utility and library service centerhbz and infas: database and statistics • virtual visits: Stuttgart Media University (HdM) • Bertelsmann Stiftung: project development and consulting Funding: 170 €+VAT per library Ulla Wimmer | German Library Association | wimmer@bibliotheksverband.de
