Why Should You Go For Fulfilment Services?

1. Why Should You Go For Fulfilment Services? The role of fulfilment solutions & services is to look after warehouse and shipping operations for the retailer. These include options such as checking of products upon arrival and storage and inventory management, up to the point of order fulfilment. There are several reasons why having a fulfilment service is good for your business. Flexibility A very important asset that fulfilment solutions and services will bring to your supply chain is flexibility. The large-scale commerce coming from seasonal activities to merchants means a lot of temporary workers and fresh investments. The business of outsourcing order fulfilment means that the retailers can avoid training the new staff or purchasing new equipment such as scales lifts etc. The retailers just need to confirm that the product is in the warehouse of the fulfilment provider. This means increased flexibility for your business. Lower Operating Costs It is a good idea to offer free shipping to your customers. In fact, free shipping is seen as an important tool to expand the customer base and delight them. Thus, one should do whatever it takes to offer low shipping or zero shipping costs to the customers. This means that a fulfilment service such Gati logistics that has a high density in warehousing across the country can help bring down shipping costs that are borne by the customers. Therefore, your business will do better if you associate with a high value fulfilment provider. Increased Reach Collaborating with a fulfilment provider allows the expansion of your businesses to new and larger markets without the need to invest in infrastructure or workforce. This means that

2. your well-established business can expand into new territories and new trade regimes by simply collaborating with a fulfilment service provider in the new area. Make sure that this firm has established fulfilment and retail distribution centres. Improved Business Focus Focus is very important for owners and managers of a business. Focus comes when there is less on the plate and fewer tasks to juggle. This means that you should collaborate with a pick & pack fulfilment service provider and get services for storage, delivery, packaging and more. Thus, you get to spend more time on the growth strategy of your company for the long run. Access to the Best Technology To compete in the business world that involves logistics, you will have to update your technology infrastructure. Technology acquisition requires investment of time, energy, and money.Your business can bypass these, if you collaborate with a successful fulfilment provider who has already made investments in these technologies. These are technologies pertaining toorder fulfilment such as software based inventory monitor, shipment tracking, and accounts. Benefit from Experience Consider all the experience and expertise that you add to your base when you collaborate with a fulfilment provider. This experience comes in terms of their employees, software, and equipment handling. In addition, there will be a lot to learn in terms of warehousing and fulfilment from how they go about packaging and labelling to the shipping procedures. The fulfilment service provider knows how to make your business work for the favour of your customer. End to end delivery and multi-modal distribution An efficient fulfilment partner will look after your entire supply chain and take responsibility for the defined areas of your logistics right from the supplier to the delivery and customer experience. The fulfilment service will offer expertise combined with warehousing and distribution networks, advanced systems and technology, as well as VAS to add customization to your supply. Delivering at TAT of less than 3 hours Turn-around-Time is a very important indicator of your logistics efficiency when it comes to customer care services. Your fulfilment service provider can help you keep that to a minimum. A) Consumer Perspective Your fulfilment partner will ensure that the consumer gets instantaneous solution to the issue by the means of a credit note or if the item is returned to the store, through exchange. You should note that mail-order returns would take longer due to transit time involved.

3. B) Retailer Perspective As per the standard procedure, when a return is tagged at a retailer store, then the issue moves back to the supply chain and a new turn-around time starts to mark the next leg of the return operations. Customisation You may be surprised at the amount of customization many fulfilment partners offer. In case of highly customized business requirements, you may want to have an in-house fulfilment department. Some 3PL companies also have on offer services for highly specialized requirements. Special Storage and Handling In case of high value goods, there is often a need to maintain very high standards of confidentiality. Be it some very confidential material, artwork or papers, you will find that your fulfilment partner is able to deliver them safely in time. Your fulfilment partner will see it as a part of his functions to work closely with your clients to ensure satisfaction of their needs. Dedicated Customer Support A dedicated customer support line can be the reason behind the satisfaction and trust that your customers derive from your brand name. Your fulfilment partner should outsource this effort and ensure that all tracking and storage data is updated with the customer support on a real time basis. A good customer support service that brings about resolutions to problems within 24 hours delivers the assurance of quality and sincerity from your side. Multiple modes of payment on delivery collection Almost all your efforts at customer satisfaction will go waste if you don’t provide your customer with a convenient mode of payment. A convenient mode of payment means that your fulfilment partner should be able to offer all the modes of payment such as cash on delivery, debit card, Credit Card, Online banking etc. Customers are not likely to be flexible on the mode of payment and therefore your fulfilment partner should imbibe this flexibility. Thus, fulfilment services can help your business in multiple ways. It would be wise decision to partner with an efficient fulfilment provider and ensure smooth operations. Source : https://www.hr.com/en/app/blog/2017/10/why-should-you-go-for-fulfilment- services_j8x002kf.html