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Empowering the Enterprise with Information Integrity

Strategic positioning of software distribution in the market, with a focus on Symantec's leadership position. Highlights the challenges faced by desktop managers and staff and introduces Symantec Discovery, a comprehensive solution for managing infrastructure and discovering networked devices, hardware, software, and file types. Provides features and benefits of Symantec Discovery, including IT auditing, scheduling, data analysis, reporting, multi-platform support, and integration with Symantec LiveState Delivery.

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Empowering the Enterprise with Information Integrity

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  1. Empowering the Enterprise with Information Integrity José María Fernández Jose_fernandez@symantec.com

  2. Software Distribution Strategic Positioning Software Distribution Gartner August 2004

  3. Other (Windows) Software Distribution Market Share by Revenue 41% Total SYMC MSFT revenue revenue for SD for SD 31% 28% SYMC Software Distribution Revenue by Product Line TAM for Windows market = $431M $21,292 Ghost iCommand DeployCenter Library $29,700 $82,108 Leadership Position in Windows Software Distribution Market In software distribution, Symantec owns 31% of the Windows market.* *Source: IDC Worldwide Software Distribution 2004-2008 Forecast and 2003 Vendor Shares, Doc#32172

  4. The Responsibility of Desktop Managers & Staff

  5. Today’s Client Management Challenges • Ongoing security threats • Blended threats (Code Red, Blaster, etc.) • Spyware/adware • Missing patches • Ongoing business & technological change • New platforms, devices & applications • Infrastructure evolution (Active Directory, wireless networks, etc.) • Regulatory compliance, mergers & acquisitions, … • Hardware & software failure • End-user related issues • Installation of unauthorized applications • Downloading of inappropriate content • End-user errors

  6. Managing the infrastructure

  7. Symantec Discovery Technical Details Click the return button to return to main Symantec Discovery slide

  8. Symantec DiscoveryDiscovery of all networked devices LANProbe Technology • Locates every IP device on the network, incl. PCs, printers, servers, routers, switches, firewalls, etc. • Discovers 100% of all IP addresses • Returns outline details, incl. any available SMTP data, to the central repository. • Identifies the physical location of devices

  9. Symantec DiscoveryHardware Discovery Hardware Discovery— • Automatically discovers existing assets, and identifies and tracks their physical location and configuration • Provides automatic agent deployment over the network, via email or installation via the Web • Automatically alerts IT administrators to movements, additions and removals via report, console, email or any other form of alert using SQL triggers

  10. Symantec DiscoverySoftware Discovery Software Discovery— • Identifies applications, reducing the time and cost of managing software on the network • Identifies software license usage (incl. locally installed software, network-accessed software, Citrix-accessed software and serial numbers) • Provides IT administrators with the information to reassign unused software licenses, maintain license compliance and secure company assets

  11. Symantec DiscoveryFile Types File Type Discovery • Identifies unauthorizedand potentially harmful files on the network (i.e. mp3, mpg, jpg)to aid compliance,security and network planning

  12. Symantec DiscoveryReporting Web-based Management Reporting • Allow CIO or other senior management to view graphical reports & key asset data • Displays snapshot views of information regarding license compliance, upgrade analysis and hardware/software asset deployment

  13. Symantec DiscoveryAdditional Features & Benefits • IT Auditing • Performs local or remote auditing across LANs, WANs, dial-up connections and the Internet via log-in scripts, Windows services, email, floppy disk or distribution tool (e.g. Symantec LiveState Delivery) • Maintains an audit history of managed devices • Scheduling • Allows IT administrators to schedule audits to occur regularly and automatically (i.e. weekly, daily, etc.) • Data Analysis • Provides easy data analysis using standard and customized reports accessible over the Web • Delta Differencing • Agents only report changes, reducing network traffic

  14. Symantec DiscoveryAdditional Features & Benefits • Extensive Queries, Reporting & Export Options • Enables IT administrators to link Symantec Discovery’s database to reporting tools such as Crystal reports or Business Objects • Facilitates easy exporting of Symantec Discovery’s audit data to populate other tools and solutions, such as help desk and asset management tools, based on SQL database standards • Secure Communications • Provides secure deployment of client agents and encrypted communications between agents and Symantec Discovery control center • Multi-Platform Support • Single, unified solution supports heterogeneous environments and operating systems, incl. DOS, Windows 3.1, Windows 95, Windows 98, Windows ME, Windows NT 4.0, Windows 2000, Windows XP, Windows 2003 Server, Red Hat Linux, SuSE Linyux, UNIX (Intel), Sun Solaris on SPARC, HP-UX on PA-RISC, AIX, Mac OS/X, Citrix Metaframe, Terminal Services

  15. Symantec DiscoveryKey Features & Benefits (Continued) • Integration with Symantec LiveState Delivery • Allows IT administrators to create target deployment groups from inventory queries, i.e.: • Discover all Dell PCs with the ATI display adapter, and deploy the video driver update package to them. • Show me all PCs with Windows 98 and greater than 256 MB of memory, and create a Windows XP deployment group. • Enables IT administrators to monitor machines for unauthorized software installed by end-users (e.g. games) and to trigger Symantec LiveState Delivery to automatically uninstall specified applications

  16. Symantec Discovery Components Symantec Discovery Server Components Symantec Discovery Control Center Symantec Discovery Database (SQL) Client Agents Hardware audit Software audit Software usage Audit Schedules Windows Unix Linux Mac

  17. Symantec Discovery Deployment Options • Login scripts or profiles • Ideal for network PCs • Windows NT / 2000/XP Services • Client Agent deployed without requiring a user oradministrator logon • E-mail • Reliable, simple solution for remote users • Floppy disk • Stand alone PCs • Electronic software distribution tools

  18. Symantec LiveState™ Designer Technical Details Click the return button to return to main Symantec LiveState Designer slide

  19. Symantec LiveState DesignerDelivery Tools Options • Flexible tools to choose from to create: • Ghost/DeployCenter images using AutoInstall Builder • Delta snapshot installations using AutoInstal Snapshot • MSI-compliant Installation packages • Scripted tasks using the Transcript Recorder

  20. Symantec LiveState Delivery Package ManagerComprehensive package management • Package Management • Create, edit, customize, and publish packages for use across a large organization

  21. Symantec LiveState Delivery Package ManagerComprehensive package management • Publishing packages • Publish packages to one ore more Symantec LiveState servers simultaneously

  22. Symantec Client Migration 3.0 – PC Personality Migration • What is a PC personality? • User Settings • Desktop settings, including shortcuts and wallpapers • Network printers and mapped network drives • Brower bookmarks • User Data • User-created data, including “My Documents” • User-defined inclusion and/or exclusion lists (ie. All *.xls, but no *.mpg) • Application Settings • Settings not part of the user makeup and not stored as traditional dataExamples: • Microsoft Office XP: Use paperclip assistant or Einstein • Microsoft Outlook: Email server settings as well as folders and email

  23. Symantec Client MigrationComponents Easily manage system migrations • Use templates to keep migration processes streamlined and controlled

  24. Symantec Client MigrationComponents Facilitates creation & restoration of user packages in two ways: • Interactively by the end-user through a Web-based interface • Using a script developed by the IT administrator in connection with the Symantec AutoMigrate feature

  25. Symantec Client MigrationComponents • Symantec AutoMigrate • Utility that lets IT administrators automate the migration process to create, restore and delete packages on the client computer • Executed with no interface and no input from the user • Runs from the command line or in a scripting environment • Package • Collection of user data, operating and application settings from a source computer • Created using the Symantec Migration Client • Stored on the Symantec Migration Server or in the Client Staging Area if used with Symantec Ghost 8.0

  26. Symantec LiveState™ Delivery Technical Details Click the return button to return to main Symantec LiveState Delivery slide

  27. Symantec LiveState DeliveryManage Computers • Automate repetitive IT tasks such as: • configuration management • system/application deployments & migrations • software update distribution • software/application removal

  28. Deliver OS DHCP Server CCM Site Server CCM Configuration Server CCM Locator Service 2 - Obtain CCM Boot agent 3 – Obtain IP for CCM configuration server 4 – obtain Pre-OS agent 5- obtain Desktop agent 1 – Obtain IP address from DHCP server ?

  29. Deliver OS Scenarios Bare Metal • Bare metal installs • Via network boot • In build factory or at the desk • Migration / Re-Provisioning • Via network boot • Via local boot • Zero touch • Re-image / disaster recovery • From local recovery partition • Rapid • Off-line NT4 XP Damaged system Clean build

  30. Advanced Technology for Mobile & Remote Users

  31. Web Admin

  32. Security Configuration Library Pre-built, pre-tested configuration packages are available for deploying & configuring: • Symantec Client Security • Anti-virus • Client firewall • Anti-spyware/adware • Intrusion prevention • SCS also provides VPN end-point policy compliance • Windows XP Firewall configuration • File/Print sharing on/off • Remote Desktop on/off, … • Windows XP SP2 • Plus: packages for SAV 9.0, LiveState Recovery, pcAnywhere, IE6 SP1, W2K SP4, Office XP, Office 2003, Adobe Acrobat, …

  33. Symantec LiveState™ Patch Manager Technical Details Click the return button to return to main Symantec LiveState Patch Manager slide

  34. Symantec LiveState Patch Manager Overview • Easily automates patch scanning, download and deployment • Identifies vulnerabilities and installs missing patches - allowing your computers to be compliant and secure throughout your organization • Flexible grouping capabilities to target patches to specific groups of users • Scheduling capabilities allow patching activities to occur during optimal timeframes • Persistent delivery assures patches are consistently delivered and applied, while detailed reports help validate compliance • A scalable solution for growing organizations

  35. Symantec LiveState Patch Manager Downloading Patches Patch downloads and repository • Explicit control of patch downloads to server for all supported languages

  36. Symantec LiveState Patch Manager Vulnerability Detection Scanning accuracy • Ensures that all vulnerabilities due to missing patches are revealed • Can schedule scanning and patching to occur during optimal timeframes • Minimizes disruption and retains productivity throughout your organization

  37. Symantec LiveState Patch Manager Patch Information Comprehensive patch information • After scanning, view the list of available patches • View details of each patch e.g.. severity, reboot required, etc.

  38. Symantec LiveState Patch Manager Creating patch deployment targets Flexible sorting and grouping capabilities • Target patches to specific groups of users, at the right time, to the right computers • Computers can be grouped by department, network location, physical location, or anything else - for example: • Create groups according to functional departments • Create groups that are similar in function or purpose (such as all XP Professional Edition) • Then simply select one or more computers in each group and assign a scan/patch job

  39. Symantec LiveState Patch Manager Deployment Scheduling Patch Deployment Scheduling • Schedule a date and/or time for deployment of a single patch or groups of patches • Immediately” • “Finish before” • “Start After” • Persistent Delivery

  40. Symantec LiveState Patch Manager Persistent Delivery Persistent Delivery • Provides secure and reliable deployment of patches over any type of connection - over high speed, wired, or wireless networks • HTTPS is used for communication • Dynamic Bandwidth Throttling • File and Byte Level Differencing • Checkpoint Restart • Wake-On-LAN

  41. Symantec LiveState Patch Manager Persistent Delivery Monitoring & Reporting • Computer Status Summary & Detail reports • Patch Status Summary & Detail reports • Status Executive Report • Computer Status Overview Report • Last Scan Date Report • Supported Patch Language Report

  42. Symantec pcAnywhere™ for Symantec LiveState™ Technical Details Click the return button to return to main Symantec pcAnywhere for Symantec LiveState slide

  43. Symantec pcAnywhere for Symantec LiveState Quick Deploy & Connect Deploy a thin host & immediately connect • Configure and deploy a thin host over a network and start a remote control session. • Administrator rights required • No system restart required • Windows & Linux

  44. Symantec pcAnywhere for Symantec LiveStateHost Logon Caller accounts • The host user must set up a caller account and provide logon credentials

  45. Symantec pcAnywhere for Symantec LiveStateEncryption Using encryption in pcAnywhere • AES encryption • Set data encryption levels, including algorithm, key length, and public-key encryption settings • FIPS 140-2 validated* *Symantec Cryptographic Module, Certificate No. 483

  46. Symantec pcAnywhere for Symantec LiveStateRemote control session Remote Control Sessions • Only transmit input/output information across computers • Fast performance • Minimize risk of losing data

  47. Thank you

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