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Warranty Audit Solutions Integrity – commitment – vision - excellence

Warranty Audit Solutions Integrity – commitment – vision - excellence. ARE YOU WARRANTY COMPLIANT?. WARRANTY SOLUTIONS THAT PROTECT YOUR ASSETS! Keep the money you earn. Warranty Audit Solutions. Why Choose Us Our Services Warranty Analysis Warranty Claims Processing

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Warranty Audit Solutions Integrity – commitment – vision - excellence

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  1. Warranty Audit SolutionsIntegrity – commitment – vision - excellence ARE YOU WARRANTY COMPLIANT? WARRANTY SOLUTIONS THAT PROTECT YOUR ASSETS! Keep the money you earn.

  2. Warranty Audit Solutions • Why Choose Us • Our Services • Warranty Analysis • Warranty Claims Processing • Warranty Audit Training • Other Audits

  3. WHY CHOOSE US?. • Our company employs the most experienced team in the automotive industry. • Together we have over 75 years experience on both retail and wholesale environments. • We all have been corporate auditors. • Our team is dedicated to help your business succeed and to play a viable part in your success.

  4. WHY CHOOSE US? • Manufacturers are out in full force performing warranty audits all around the country. • Most of the chargeback’s during a warranty audit could have been avoided. • This is a problem that MUST be taken seriously. • One bad employee or process could cost you hundreds of thousands of dollars if it is not addressed.

  5. Dealership Issues

  6. Dealership Issues • Previous audits revealed technicians were not replacing parts according to manufacturers standards • Missing Documents cost dealerships thousands of dollars • Parts were replaced for non warranty reasons • Add-on requirements did not meet the manufacturers requirements

  7. Dealership Issues • Wouldn’t you like to know how your service department is performing! • Would you want to know the potential chargeback before the factory performs a warranty audit! • Would you like a warranty audit review with an in depth report outlining your out of line procedures!

  8. Dealership Issues • Wouldn’t you want to know what you need to do to be in compliance! • Do you have warranty receivables over 60 days old! • Do you have trouble finding the right warranty administrator! • We have the answers!!!!

  9. Our Services We offer the following services: • An Independent Review of your Processes • Process review – Checks and balance • Status of receivables – over 60 days ? • Audit claims • CPO Audits • Warranty Audit Representation

  10. Our Services We offer the following services: • What is your exposure to chargeback's. • Provide hands on training. • Dealer self audit reviews We have the answer to all your needs.

  11. Warranty Analysis and Audit • This Process is crucial to your dealership • In-house review of 50 – 100 vehicle folders

  12. Warranty Analysis and Audit • Claims are audited at a minimum for; • Administrative Errors • Technicians Time Control • Shop Comebacks • Not considered warranty by the manufacturer • Missing supporting documentation • Overcharges / Undercharges of Parts and or Labor time • Authorization Signatures – Add-ons, Were Customer’s contacted. Do all personnel understand the add-on policy.

  13. Warranty Audit Solutions Warranty Claims Processing • Experienced staff of claims processors • Claims are audit proofed during the input process • Weekly report on claims paid and claims that are pending • Weekly / Daily review with Service Manager on pending claims

  14. Warranty Audit Solutions Warranty Audit Training • Benefit to all Service and Parts related employees • Observe and Train your personnel over a 3-4 day period as required regarding Warranty Compliance

  15. Warranty Audit Solutions • Other Audit Topics Include; • Incentive Audits • Floor – Plan Audits • We audit your employees!

  16. Warranty Audit Solutions We have the solutions Contact Us Today! 410-200-4824 WWW.WARRANTYAUDITSOLUTIONS.COM

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