1 / 8

Enterprise Applications Management Overview

Explore the integration and benefits of enterprise applications in managing customer relations and supply chain. Learn the advantages, challenges, and types of systems utilized in modern corporations.

kwhitehead
Télécharger la présentation

Enterprise Applications Management Overview

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Enterprise Applications MGMT 661 – Summer 2012 Night #6, Part 1

  2. Enterprise Applications • Definition • Integrated suite of applications based on information from different divisions of the corporation Customer Management Supply Chain Planning Central DB Sales DB Production DB Accounting DB

  3. Advantages • Better information about operation of the business • increased operational efficiency • broad scope of information • shared data, real-time data • Enforce Standard Practices throughout the company

  4. Problems • Complex to Design and Operate • several years to fully implement • not always successful • Usually sold as a large package that is slightly customizable • one size (not always) fits all • extensive modification problems: • makes maintenance a nightmare • degrades performance • possibly compromises data integrity • Very likely will require adjustment of business processes

  5. Refresher on Supply Chain Management textbook Figure 9-2

  6. Supply Chain Info Systems • Purpose: • better at knowing “how many” and “when” • essential for just-in-time • reduce uncertainty about supply and demand • reduce costs via less safety stock • make what we sell • Types: • Execution Systems • track physical status (warehouse, transportation, financial) • automatic replenishment based on orders • Planning Systems • model existing chain • optimal sourcing plans based on forecasted demand

  7. Customer Relationship Info Systems • Purpose • make your customers feel special • integrate info across your departments • Benefits and Features • improved customer service • who they are (contact info, amount of sales, etc) • accurate info decreases call duration • service planning • improved sales • past purchases can help personalize recommendations • supports direct marketing • identify profitable and unprofitable customers • Types • Operational and Analytical textbook section 9.3

  8. Exercise • see Customer Service Request database problem on page 364 • maintenance company • has one database table with customer contact info • service orders are hand-processed • Design a new database table to automate the recording of requests. • Describe how to prioritize requests? • Other possible reports?

More Related