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Establishment of a Question and Answer Medicines Information Centre

Establishment of a Question and Answer Medicines Information Centre. A cooperation between hospital pharmacy professionals and clinical pharmacologists in the Capital Region of Denmark. The Capital Region of Denmark. 14 Somatic hospitals 16 Psychiatric centres.

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Establishment of a Question and Answer Medicines Information Centre

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  1. Establishment of a Question and Answer Medicines Information Centre A cooperation between hospital pharmacy professionals and clinical pharmacologists in the Capital Region of Denmark

  2. The Capital Region of Denmark 14 Somatic hospitals 16 Psychiatric centres

  3. The Capital Region of Denmark in numbers • Inhabitants 1.636.749 (2007) app. 30% of DK • 14 somatic hospitals • 5600 beds • 30.000 employees • Mental Health Services • 16 psychiatric centres • 5000 employees

  4. MedicinInfo – the “wh”-questions • What ? • One entrance to medicine and clinical knowledge run by clinical pharmacologists, pharmacists and pharmacy technicians • Why ? • Political demand • Interdisciplinary synergy • Who ? • Physicians and nurses • Hospital pharmacist and Top-Up service • When ? • Project start May 2008 – launched March 2009

  5. MedicinInfo because: • Easier access to knowledge on medicines and clinical problems • Synergy of the interdisciplinary competencies • High professional level • Collect and systematise knowledge • Proactive counselling and information • Pin-point trends

  6. Prior analysis

  7. Prior analysis

  8. Project Organisation

  9. Work groups • Pre-assessment • How to receive and pre-asses questions • Common SOP’s • How to handle questions and assure quality of answers • Staff handbook • How to assure a common, homogeneous culture in the way of working

  10. Work groups • Introduction program • How to introduce new employees • Database • Comparison of databases, should we have one common database? • Launch and marketing • How to promote MedicinInfo • Information material • Intranet

  11. To take Ownership Common meetings • Get-to-know each other • Clinical/pharmaceutical conferences before project start • Directly related to the project Evaluation • every 2-4 weeks

  12. Challenges – some of them • Different professional backgrounds • Uncertainty about each others competencies • Work culture • Group of users • Resources • Money • Manpower

  13. Thank you so much for your attention

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