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Sharing Our Stories, Improving Our Service, Declaring Our Relevance

Sharing Our Stories, Improving Our Service, Declaring Our Relevance. Creating an Assessment Rubric. Passonneau & Lewin Northumbria Library Assessment Conference August 2011. Reviewing Assessment Data.

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Sharing Our Stories, Improving Our Service, Declaring Our Relevance

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  1. Sharing Our Stories, Improving Our Service, Declaring Our Relevance Creating an Assessment Rubric Passonneau & Lewin Northumbria Library Assessment Conference August 2011 Reviewing Assessment Data

  2. Problem: Is it wise; is it possible to standardized assessment activities and reporting? What assessmentis shared on our websites? Share our Stories,Proclaim our Value Question: Share our Stories,Proclaim our Value Share our Stories,Proclaim our Value Sharing Our Stories Passonneau & Lewin Northumbria 2011

  3. What is assessment? Assessment is the tool(s), the data, and the analysis that shapes continuous program improvement. Sharing Our Stories Passonneau & Lewin Northumbria 2011

  4. What we did • Review124 Association of Research Libraries member websites • Examine publically available assessment data • Examine Data Sets • Service Quality • Information Literary (IL) • Organizational Data • Create Data Points Sharing Our Stories Passonneau & Lewin Northumbria 2011

  5. Results: Service Quality Benchmarking Sharing Our Stories Passonneau & Lewin Northumbria 2011

  6. Results: Service Quality Professionally Recommended Sharing Our Stories Passonneau & Lewin Northumbria 2011

  7. Results: In-house Service Quality • Organizational • Collections           • Existing Data       • Website data     • Departmental data Sharing Our Stories Passonneau & Lewin Northumbria 2011

  8. Results: IL Benchmarking Assessment Sharing Our Stories Passonneau & Lewin Northumbria 2011

  9. Results: In-house IL Assessment Sharing Our Stories Passonneau & Lewin Northumbria 2011

  10. Results: Organizational Data Sets Sharing Our Stories Passonneau & Lewin Northumbria 2011

  11. Results: Organizational Data Sets Sharing Our Stories Passonneau & Lewin Northumbria 2011

  12. Findings • Data is all over the place • No standards in reporting • Most positions are relatively new • Drive for accountability relatively new Sharing Our Stories Passonneau & Lewin Northumbria 2011

  13. Recommendation Assessment rubric • Provides Process • Provides Standard • Provides Self-evaluation Sharing Our Stories Passonneau & Lewin Northumbria 2011

  14. Rubric Sharing Our Stories Passonneau & Lewin Northumbria 2011

  15. Rubric Sharing Our Stories Passonneau & Lewin Northumbria 2011

  16. Rubric Sharing Our Stories Passonneau & Lewin Northumbria 2011

  17. Rubric Sharing Our Stories Passonneau & Lewin Northumbria 2011

  18. Questions? Sharing Our Stories Passonneau & Lewin Northumbria 2011

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